Service leader Work, Jobs in Headingley, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
10d
Property Manager
Manning Stainton —Leeds
- £24,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
Patient Feedback Co-Ordinator
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Part-time
- Microsoft Office
- Analysis skills
- Organisational skills
1h
Customer Service Manager - Food Retail (B2B)
Beijer Ref UK Limited —Leeds
- £45,000 - £55,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
11d
Managing Director
ABP Group —York
- £120,000 a year
- Full-time
- Anatomy knowledge
- Management
- Bachelor's degree
- Free parking
Quick apply
2d
Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
7d
Patient Bookings Team
Space Dental —Wakefield
- From £30,000 a year
- Full-time
- CRM software
- Sales
- English
- Free parking
- Store discount
Quick apply
13d
Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
4d
Location Manager
Anchor —Guiseley
- £29,870 a year
- Organisational skills
- Employee discount
9d
Human Centred Design - Service designer
CGI —Leeds
- Full-time
- Agile
- Communication skills
Quick apply
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
Quick apply
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
6d
Housing Manger
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Temporary
- No degree
- Annual leave
1h
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Director of Facilities Services
KF General Services Ltd —Leeds
- £4,900 - £7,200 a month
- Full-time
- Maintenance
- Microsoft Office
- In-person
- Referral programme
- Sick pay
Quick apply
1d
Team Leader
Leonard Cheshire —Wetherby
- £15.15 an hour
- 12 hour shift
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Transport Team Leader
NewCold Transport Limited —Wakefield
- £35,000 - £40,000 a year
- Full-time
- In-person
- Free parking
- Annual leave
Quick apply
6d
Specialist Support Worker waking nights
Resurgence Case Management Ltd —Leeds
- £18 - £19 an hour
- Part-time
- English
- In-person
- Care plans
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Lettings Valuer
Manning Stainton —Leeds
- £28,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Team Leader
Reed In Partnership —Harrogate
- £29,000 - £33,750 a year
- Full-time
- Management
- Psychology
- Business
- Annual leave
- Flexible schedule

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
10 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

service leader jobs in headingley, wyk

Customer Resolution Team Leader

Property Manager

Patient Feedback Co-Ordinator

Customer Service Manager - Food Retail (B2B)

Managing Director

Customer Service & Planning Manager

Patient Bookings Team

Customer Partnership Manager

Location Manager

Human Centred Design - Service designer

Multichannel Cx Agent

Assistant Manager

Housing Manger

Service Analyst

Director of Facilities Services

Team Leader

Transport Team Leader

Specialist Support Worker waking nights

Lettings Valuer

Team Leader

I want to receive the latest job alerts for service leader in headingley, wyk

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