Customer service manager Work, Jobs in Headley, Ham (with Salaries)

Sales Support Manager
The General Wine & Liquor Company Ltd —Liphook
- £35,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
5d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
6d
Customer Journey Manager
Rocksteady Music School —Liphook
- £40,000 - £48,000 a year
- Full-time
- Customer service
- School
- Free parking
- Employee discount
Quick apply
3h
Client Service Manager
Datum Datacentres Ltd —Farnborough
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
22h
Customer Service Manager
Wates —Basingstoke
- Customer service
8d
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Store Manager
JVHN - Amorino —Farnham
- £30,000 - £36,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
- Employee discount
Quick apply
2d
Customer Relationship Manager
Barchester Healthcare —Fareham
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Head of Account Management
GK Signs & Screenprint Ltd —Alton
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
Customer Service Manager
Chambers Waste Management PLC —Guildford
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
3d
Client Relationship Manager
AGI Global Logistics group Ltd —Fareham
- £30,000 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
8d
Retail Showroom Manager
TILE MOUNTAIN LTD —Reading
- £34,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Helpdesk Manager
Elmdale IT Services Limited —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
19h
Service Delivery Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Free parking
- Employee assistance programme
Office Manager
Bambrella ltd —Leatherhead
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Computer literacy
- Free parking
Quick apply
6d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Case Management Team Manager - EH0355
East Hampshire District Council —Petersfield
- £38,649 - £42,329 a year
- Full-time
- Hybrid work
- Annual leave
3d
Store Manager - Guildford
Hush —Guildford
- £32,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
6d
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction experience
- Communication skills

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Sales Support Manager

The General Wine & Liquor Company Ltd
Liphook

Quick apply

Job details

Graduate | Full-time
£35,000 - £45,000 a year
5 days ago

Qualifications

Management
Sales
Customer service
ERP systems
NetSuite
Sales administration
Microsoft Office
Supervising experience
Organisational skills
Relationship management
Leadership
Communication skills

Full job description

Role Purpose

The Sales Support Manager is responsible for leading the day-to-day operation of the Sales Office, ensuring exceptional customer service, efficient order processing and seamless coordination between customers, the sales team, warehouse and logistics functions.

This is a hands-on leadership role that combines operational excellence with customer relationship management. The Sales Support Manager is the primary point of contact for customer enquiries, sales orders and service issues, ensuring customers receive an outstanding experience from first enquiry through to delivery.

The role leads the Sales Office function, supervising the Sales Support Executive and ensuring the office operates efficiently while supporting the wider commercial team. The Sales Support Manager is responsible for maintaining high service standards, driving continuous improvement and ensuring the sales support function contributes positively to customer retention and sales growth.

Main Duties & ResponsibilitiesSales Office Management

Lead the day-to-day operation of the Sales Office.
Manage the workflow of the sales support function, ensuring customer enquiries and orders are handled promptly and accurately.
Supervise and support the Sales Support Executive, providing coaching, guidance and day-to-day direction.
Ensure company procedures and service standards are consistently maintained.
Review and improve sales office processes to increase efficiency and enhance customer service.
Monitor workload and service levels to ensure business priorities are met.

Customer Service & Sales Coordination

Act as the primary point of contact for customer enquiries via telephone and email.
Build and maintain strong customer relationships through professional, responsive and proactive communication.
Manage customer enquiries, complaints and service issues through to successful resolution.
Take ownership of customer satisfaction by ensuring timely communication and effective problem solving.
Support key customer accounts, delivering consistently high levels of service.

Order Management

Ensure the accurate processing of customer orders using NetSuite and associated order management systems.
Monitor customer orders from receipt through to delivery, ensuring deadlines are achieved.
Liaise closely with warehouse, logistics and purchasing teams to ensure orders are fulfilled accurately and on time.
Resolve stock availability, pricing, delivery and order discrepancies efficiently.
Ensure all customer instructions and special requirements are communicated clearly across departments.

Team Leadership

Supervise team members, ensuring work is completed accurately and efficiently.
Allocate and prioritise workloads to meet customer expectations.
Coach and develop team members to improve knowledge, confidence and performance.
Promote a customer-focused culture within the Sales Office.
Assist with recruitment, induction and performance management where required.

Sales Support

Provide administrative and operational support to the Sales Managers.
Ensure new business enquiries are responded to promptly and directed to the appropriate salesperson.
Support promotional campaigns, product launches and seasonal sales activity.
Identify opportunities to maximise sales through cross-selling and upselling where appropriate.

Customer Account Management

Maintain accurate customer records, pricing information and account details within company systems.
Ensure customer information remains accurate and compliant.
Support account opening procedures and customer documentation.
Monitor customer buying patterns and communicate opportunities to the Sales Managers.

Communication & Co-ordination

Act as the central communication link between Sales, Warehouse, Purchasing, Logistics and Finance.
Ensure timely communication regarding stock availability, deliveries, customer requirements and service issues.
Foster strong cross-departmental relationships to ensure smooth operational performance.

Operational Standards

Ensure all sales administration is completed accurately and in accordance with company procedures.
Monitor key performance indicators including order accuracy, response times and customer service levels.
Produce sales office reports and operational information as required.
Maintain confidentiality and professionalism when handling customer and company information.
Drive continuous improvement initiatives across the Sales Office.

Skills & ExperienceEssential

Previous experience in sales administration, customer service or sales coordination.
Experience supervising or leading a small team.
Excellent customer service and relationship management skills.
Strong organisational and planning skills with the ability to prioritise multiple tasks.
Excellent communication and interpersonal skills.
High level of accuracy and attention to detail.
Strong problem-solving and decision-making ability.
Proficient in Microsoft Office and CRM/ERP systems.
Experience using NetSuite or a similar ERP platform.

Desirable

Experience within the wine, drinks, wholesale, FMCG or distribution sectors.
Knowledge of sales office operations within a fast-paced distribution environment.
Experience analysing operational performance and producing management reports.

Personal Attributes

Customer-focused with a professional and positive attitude.
Strong leadership and people management skills.
Organised, proactive and solutions-oriented.
Calm under pressure and able to manage competing priorities.
Excellent attention to detail.
Collaborative with the ability to build effective working relationships across departments.
Takes ownership and accountability for delivering outstanding customer service.

The role is based from our head office in Liphook

Job Types: Full-time, Graduate

Pay: £35,000.00-£45,000.00 per year

Ability to commute/relocate:

Liphook GU30: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have experience of working in the wine; wholesale or hospitality industries?

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in headley, ham

Sales Support Manager

Senior Customer Service Manager

Customer Journey Manager

Client Service Manager

Customer Service Manager

CX Team Leader (Fixed-Term-Contract)

Store Manager

Customer Relationship Manager

Head of Account Management

Customer Service Manager

Client Relationship Manager

Retail Showroom Manager

Operations Manager

Helpdesk Manager

Service Delivery Manager

Office Manager

Customer Operational Delivery Manager

Case Management Team Manager - EH0355

Store Manager - Guildford

Regional Customer Support Manager

I want to receive the latest job alerts for customer service manager in headley, ham

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