Guest service agent Work, Jobs in Heathrow, Greater London (with Salaries)

Lettings & Guest Services Agent
Nell Gwynn House Apartments 2 Ltd —Chelsea
- From £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
7h
Reservations Agent
Brooklands Hotel & Spa —Weybridge
- £26,650 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Store discount
Quick apply
10d
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
5h
Reservation Agent
Reservations —Westminster
- £29,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Advance Booking Agent
Amplify Guest Services —Moorgate Station
- £33,345 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
1d
Event Steward
Able AI Agent Ltd —nine elms
- £13 - £14 an hour
- Temporary
- Hospitality
- Management
- First Aid Certification
Quick apply
Reservations Agent
Covent Garden Hotel - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
10d
Night Reservation & Guest Experience Agent
The Ned London —London
- £16 an hour
- Part-time
- Sales
- Customer service
- Hotel
- Employee assistance programme
- Referral programme
9d
Guest Service Agent
Zedwell —London
- £26,439 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Reservations Agent
Haymarket Hotel - Reservations —London
- £15.50 - £17.00 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
14d
Guest Service Agent
Moxy - Reception —London
- £26,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
Quick apply
11d
Guest Communications Agent
The BoTree —London
- £26,780 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
2d
Front Office Agent
The Cloud One —London
- From £29,000 a year
- Nights as needed
- English
- Hotel
- Hotel experience
Quick apply
3h
Reservation & Guest Experience Agent
The Ned London —London
- £16 an hour
- Nights as needed
- Customer service
- Hotel
- Restaurant
- Employee assistance programme
- Referral programme
9d
Guest Experience Agent
Hotel 41 —London
- £32,000 a year
- Full-time
- Hotel
- Administrative experience
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Ramp Agent
JETEX —Biggin Hill
- £27,000 - £27,001 a year
- Full-time
- Customer service
- Analysis skills
- Driving
- Free parking
- Life insurance
Quick apply
Reservations Agent- Part Time
Millennium Hotel and Resorts UK —Slough
- Part-time
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
2d

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Lettings & Guest Services Agent

Nell Gwynn House Apartments 2 Ltd
Chelsea

Quick apply

Job details

Permanent | Full-time
From £29,500 a year
7 hours ago

Benefits

Free parking
Company pension

Qualifications

Multilingual
Customer service
Computer literacy
GCSE
Yardi
English
Complaint handling
Administrative experience
Organisational skills
Communication skills
Negotiation

Full job description

Lettings & Guest Services Agent

Location: On-site
Employment Type: Full-time
Pay: From £15.00 per hour

About the Role

We are looking for a proactive and customer-focused Lettings & Guest Services Agent to join our friendly serviced apartment business. This role involves making and managing bookings, communicating with guests, coordinating check-ins and check-outs, and supporting the day-to-day operation of our short-term rental portfolio.

The ideal candidate will have experience working in hotels, hostels, serviced apartments, or other short-term accommodation. They will enjoy delivering excellent guest experiences and be comfortable using both online booking platforms and manual processes.

The successful candidate will have strong attention to detail and be personable, patient, adaptable, and willing to learn our operational processes and software. Full training will be provided, so we are looking for someone who is comfortable learning new systems and committed to mastering the details of our business.

Key Responsibilities

Manage reservations and property listings across multiple booking channels
Negotiate short-term lettings
Respond promptly to guest enquiries via phone, email, and messaging platforms
Handle guest issues and complaints professionally and efficiently
Liaise with housekeeping, maintenance, and management teams
Produce accurate invoices reflecting bookings and services
Work towards maintaining high occupancy levels and excellent guest satisfaction
Support operational administration and reporting

Requirements

Essential

Previous customer service experience
Excellent written and spoken English
Strong organisational skills and attention to detail
Ability to multitask in a fast-paced environment
Good computer literacy and confidence using online systems
Professional and friendly communication skills
A patient and professional approach when dealing with guests, colleagues, and operational challenges
Ability to follow procedures accurately while remaining flexible when circumstances change

Preferred

Experience working in hotels, hostels, serviced apartments, or short-term rentals
Experience using the Booking.com Extranet
Knowledge of channel managers and Property Management Systems (PMS)
Understanding of revenue management and occupancy optimisation
Experience handling guest complaints and service recovery
Experience working with legacy, bespoke, or property management software systems
Experience learning and adapting to new technology and operational processes

What We're Looking For

Positive attitude and friendly demeanour
Reliable and punctual
A proactive problem solver
Strong customer focus
Ability to work independently and as part of a team
Patient and calm under pressure
Willingness to learn and develop new skills
Adaptable and open to working with both modern and traditional software systems
Strong attention to detail when following established procedures

Pay: From £29,500.00 per year

Benefits:

Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in heathrow, greater london

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