Support engineer Work, Jobs in Heaton, Twr (with Salaries)

1st Line Support Engineer
IT Professional Services Ltd. —Chester-le-Street
- £24,420 - £28,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
4d
Stores Assistant
Northern Trains —Newcastle upon Tyne
- £43,889 a year
- Full-time
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
3d
Platform Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- AWS
- Mentoring
Quick apply
Project Planner
GSS Ltd —Hebburn
- Full-time
- Contracts
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
5d
Offshore Technician Scheme
Enshore Subsea Ltd —Blyth
- £17,500 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply
Technical Architect (Networking)
IT Professional Services Ltd. —Chester-le-Street
- £56,000 - £75,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Free parking
Quick apply
4h
Catering Engineer
HLA SERVICES LTD —Boldon Colliery
- £38,000 - £45,000 a year
- Full-time
- Hospitality
- Schematics
- Maintenance
- Free parking
Quick apply
Project Manager
GSS Ltd —Hebburn
- Full-time
- Project management
- Contracts
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
5d
Drainage Engineer
EnviroRod Limited —Killingworth
- £17.50 - £20.00 an hour
- Overtime
- Customer service
- Maintenance
- Plumbing
Quick apply
5d
Multi Skilled Engineer
GAP Group North East —Gateshead
- £19.23 an hour
- Weekend availability
- Maintenance
- Welding
- Communication skills
- Free parking
- Life insurance
Quick apply
CNC Milling Machinist (4 or 5-Axis)
Chirton Engineering Ltd —North Shields
- £20.24 - £23.00 an hour
- Full-time
- Maths
- In-person
- Mechanical knowledge
- Annual leave
- Employee discount
Quick apply
6d
Field Engineer
SOUTHERN COMMUNICATIONS LIMITED —Newcastle upon Tyne
- £31,500 a year
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Employee assistance programme
Quick apply
Secondary Design Engineer
GSS Ltd —Hebburn
- Full-time
- Engineering
- In-person
- Electrical Engineering
- Health & wellbeing programme
- Flexitime
Quick apply
5d
Azure Data Architect
CGI —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
Quick apply
Operational Response Engineer
Northern Gas Networks —Newcastle upon Tyne
- From £46,053 a year
- Nights as needed
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
Quantity Surveyor
GSS Ltd —Hebburn
- Full-time
- No degree
- Contracts
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
5d
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
6d
Senior Forklift Engineer
Forklift Solutions Ltd —Gateshead
- £22 an hour
- Overtime
- Forklift
- Supervising experience
- Driving
Quick apply
Technical Support Engineer (Pre-sales & After-sales) – Battery Energy Storage Systems (BESS)
RelyEZ Energy Storage Cyprus Ltd —Newcastle upon Tyne
- £24,420.00 - £51,887.84 a year
- Full-time
- Spanish
- Schematics
- Engineering
- Flexitime
- Work from home
Quick apply
6d
Technical Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply

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1st Line Support Engineer

IT Professional Services Ltd. -
Chester-le-Street

Quick apply

Job details

Full-time
£24,420 - £28,000 a year
4 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Sick pay
On-site parking

Qualifications

Operating systems
Windows
Computer networking
Mac OS
Communication skills
CompTIA A+

Full job description

Overview

We are seeking a dedicated and proactive 1st Line Support Engineer to join our dynamic IT support team. The successful candidate will be responsible for providing frontline technical assistance to users, resolving a wide range of hardware and software issues promptly and professionally. This role offers an excellent opportunity to develop your technical skills within a supportive environment, contributing to the smooth operation of our organisation’s IT infrastructure. The position is paid and suitable for individuals eager to grow their career in IT support.

Duties

Respond promptly to incoming support requests via phone, email, or ticketing system, ensuring timely resolution of user issues.
Troubleshoot and resolve common hardware, software, and network problems for end-users across various departments.
Provide guidance and support on the use of organisational applications and systems, including operating systems, productivity tools, and specialised software.
Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring clear communication and documentation throughout the process.
Maintain accurate records of support tickets, actions taken, and resolutions provided in the support management system.
Assist with setting up new user accounts, hardware devices, and peripherals as required.
Contribute to the creation and maintenance of user guides and FAQs to improve self-service support options.
Participate in ongoing training sessions to stay updated with emerging technologies and organisational policies.

Experience

Previous experience in a similar 1st Line Support or helpdesk role is desirable but not essential; training will be provided for suitable candidates eager to learn.
Familiarity with common operating systems (Windows, macOS) and basic networking concepts is advantageous.
Strong problem-solving skills with an organised approach to managing multiple support requests simultaneously.
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
A proactive attitude with a keen interest in developing a career within IT support environments.
Relevant certifications such as CompTIA A+ or Microsoft Certified Fundamentals are beneficial but not mandatory.

This role is ideal for motivated individuals seeking an entry-level position in IT support that offers professional development opportunities within a collaborative team environment.

Pay: £24,420.00-£28,000.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Chester-le-Street DH2 1AQ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Operations Desk: 3 years (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in heaton, twr

1st Line Support Engineer

Stores Assistant

Platform Engineer

Project Planner

Offshore Technician Scheme

Technical Architect (Networking)

Catering Engineer

Project Manager

Drainage Engineer

Multi Skilled Engineer

CNC Milling Machinist (4 or 5-Axis)

Field Engineer

Secondary Design Engineer

Azure Data Architect

Operational Response Engineer

Quantity Surveyor

2nd Line Support Technician

Senior Forklift Engineer

Technical Support Engineer (Pre-sales & After-sales) – Battery Energy Storage Systems (BESS)

Technical Support Engineer

I want to receive the latest job alerts for support engineer in heaton, twr

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