First officer Work, Jobs in Hempstead, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
HMP Highpoint - Caseworker - Prison Offender Manager
Ministry of Justice —Haverhill
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
3d
Sanctuary Assistant
Bury's Stray Cat Fund —Bury St. Edmunds
- £12.71 an hour
- Weekend availability
- English
- Organisational skills
- In-person
- Sick pay
Quick apply
16h
Security Officer - Dedicated Relief
The Westgrove Group —Bury St. Edmunds
- £13.05 an hour
- Customer service
- English
- First Aid Certification
- Employee discount
- Referral programme
Quick apply
7d
Tenancy Management Coordinator
Bromford Flagship Livewest —Bury St. Edmunds
- £29,497.50 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
12d
Careers Officer
Anglia Ruskin University —Chelmsford
- £31,236 - £36,636 a year
- Full-time
- Organisational skills
- Communication skills
- Relocation assistance
12d
Security Officer
Huntsman —Duxford
- Full-time
- First Aid Certification
- Continuous improvement
- Organisational skills
Probation Officer - HMP Highpoint
HM Prison & Probation Service —Newmarket
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
4d
Business Development Engagement Officer
WS Training LTD —Bury St. Edmunds
- £34,000 - £36,000 a year
- Full-time
- Sales
- Business development
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Alarm Response Officer
Dragon Security —Saffron Walden
- £25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
4d
Mobile Patrol Officer - Braintree
Regency Guarding and Events —Braintree
- £13 an hour
- Part-time
- Microsoft Word
- Customer service
- English
- Annual leave
- Referral programme
Quick apply
12d
Prisoner Custody Officer
Serco Plc —Chelmsford
- £27,220 - £30,172 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Admin Officer - Adult Learning
St Elizabeth's Centre —Much Hadham
- £13.70 - £14.59 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
Health, Safety and Facilities Officer
Alzheimer's Research UK —Cambridge
- £32,000 a year
- Communication skills
- Sick pay
11d
Patrol Officer
University of Essex —Colchester
- £30,121 a year
- 8 hour shift
- Microsoft Office
- University
- First Aid Certification
- Relocation assistance
- Sick pay
Quick apply
18h
Work Based Learning Officer
Anglia Ruskin University —Chelmsford
- £31,236 - £36,636 a year
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Relocation assistance
12d
HR Officer
Churchgate Accountants —Bury St. Edmunds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Field Officer - Electronic Monitoring
Serco Plc —Chelmsford
- £30,702 a year
- Weekend availability
- Annual leave
- Employee assistance programme
3d
Prisoner Escort & Custody Driver
Serco Plc —Colchester
- £2,400 - £31,063 a year
- Overtime
- IT
- Communication skills
- Paid training
- Employee assistance programme
Security Officer
OCS Group —Duxford
- £15.75 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
11d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

first officer jobs in hempstead, ess

Contact Centre Officer (Headquarters, Chelmsford)

HMP Highpoint - Caseworker - Prison Offender Manager

Sanctuary Assistant

Security Officer - Dedicated Relief

Tenancy Management Coordinator

Careers Officer

Security Officer

Probation Officer - HMP Highpoint

Business Development Engagement Officer

Alarm Response Officer

Mobile Patrol Officer - Braintree

Prisoner Custody Officer

Admin Officer - Adult Learning

Health, Safety and Facilities Officer

Patrol Officer

Work Based Learning Officer

HR Officer

Field Officer - Electronic Monitoring

Prisoner Escort & Custody Driver

Security Officer

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