Service delivery manager Work, Jobs in Henbury, Bst (with Salaries)

Service Delivery Manager
Unite Students —Bristol
- Analysis skills
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
Hub Team Manager
B&Q —Bristol
- £36,031.94 - £41,031.94 a year
- Part-time
- Sales
- Annual leave
- Employee assistance programme
13d
Regional Support Manager
Grandir UK —Bristol
- £35,984 - £46,009 a year
- Full-time
- Preschool
- Café
- Annual leave
- Employee discount
Quick apply
Trading Team Manager
B&Q —Bristol
- £34,031.94 - £37,031.94 a year
- Part-time
- Annual leave
- Employee assistance programme
Connect to Work Delivery Manager
Wiltshire Council —Trowbridge
- £49,282 - £51,356 a year
- Full-time
- Hybrid work
6d
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
5d
Telecoms Project Delivery Manager
National Grid Electricity Distribution —Trowbridge ED
- £63,949 a year
- Hybrid work
- Project management
- Free parking
- Annual leave
Quick apply
4d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Delivery Manager
Cabinet Office —Bristol
- £57,204 - £63,953 a year
- Full-time
- Presentation skills
- Agile
- IT
- Annual leave
12d
Depot manager
HERMEQ —Caldicot
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
13d
Team Manager
Somerset NHS Foundation Trust —Wells
- £49,387 - £56,515 a year
- Part-time
- Supervising experience
- Travel
- Leadership
- Annual leave
- Employee discount
11d
Assistant Service Manager
Mon Motors —Bristol
- Full-time
- Customer service
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Registered Care Manager
Helping Hands —Bristol
- £41,500 - £47,500 a year
- Management
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Business Resilience Manager
Somerset Bridge Group —Bristol
- £49,000 - £57,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
- Annual leave
- Referral programme
Quick apply
Security - Regional Support Manager
BidvestNoonan —Newport
- £40,000 a year
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
Operations Manager - Insurance Restoration and Reinstatement
BELFOR UK Ltd —Bristol
- Up to £65,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- In-person
Quick apply
Climate and Energy Action Coordinator
Southmead Development Trust —Bristol
- £29,824 - £31,975 a year
- Part-time
- Business development
- Project management
- Presentation skills
- Annual leave
- Gym membership
Quick apply
4d
Transport Assistant
South Gloucestershire Council —Yate
- £29,540 - £32,061 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13d
General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
Delivery Manager
Selco —Bristol
- £15.20 an hour
- Full-time
- Employee assistance programme
- Employee discount

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Service Delivery Manager

Unite Students -
Bristol

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

ITIL Certification
Analysis skills
Continuous improvement
ITIL
ServiceNow
IT
Root cause analysis
Leadership
Communication skills

Full job description

The Role

We have a really exciting role opening at Unite Students for a Service Delivery Manager, based in our Bristol Head Office.

We`re looking for an experienced and driven Service Delivery Manager to lead the delivery of high-quality, customer-focused IT services across the organisation. This role is central to ensuring stability, efficiency, and continual improvement across our IT operations.

You`ll take ownership of core IT Service Management (ITSM) disciplines, including Change, Configuration, Software Asset Management, Major Incident Management, and the Service Desk. Working closely with technical teams and stakeholders, you`ll ensure services consistently meet business needs and deliver an excellent user experience.

Key Responsibilities

Service Desk Leadership

Lead, develop, and manage the Service Desk team, ensuring strong performance and engagement
Monitor and improve key metrics such as SLA adherence, first-time fix rates, and customer satisfaction
Ensure a consistent, high-quality support experience for all users
Implement effective training, shift planning, and escalation processes
Act as an escalation point for complex or critical issues

Change Management

Own and evolve the Change Management framework and governance
Chair or delegate Change Advisory Boards (CAB)
Review and approve high-risk or emergency changes
Promote best practices in risk assessment, communication, and scheduling

Configuration & Asset Management

Oversee the Configuration Management Database (CMDB), ensuring data accuracy and value
Drive alignment between configuration, change, and asset management processes
Lead Software Asset Management (SAM), ensuring compliance and optimising software usage and cost

Major Incident Management

Take the lead during major incidents, ensuring rapid response, clear communication, and effective resolution
Support root cause analysis and drive long-term fixes
Lead post-incident reviews and continuous improvement initiatives

Service Improvement & Reporting

Own service performance reporting and provide insights to IT leadership
Identify trends and lead initiatives to improve service quality and efficiency
Collaborate with project teams to ensure seamless transition into support
Champion ITSM best practices and a culture of continual improvement

You`re a confident and experienced IT service leader with a passion for delivering excellent user experiences. You`re comfortable operating in fast-paced environments and bring a proactive, solutions-focused mindset.

Skills & Experience

Proven experience leading IT service operations and managing teams
Strong knowledge of ITIL practices across incident, change, problem, and asset management
Excellent communication and stakeholder management skills
Experience with service management tools (e.g. ServiceNow, ManageEngine)
Strong analytical skills with a track record of managing KPIs and SLAs

Qualifications

ITIL v4 Managing Professional (or ITIL v3 Expert equivalent)
Significant experience in IT service leadership roles
Demonstrated experience in areas such as change governance, SAM, or major incident management

What We`re Looking For In You

Calm and effective under pressure, especially during critical incidents
A strong focus on customer experience and service quality
A continuous improvement mindset
A supportive leader who enjoys coaching and developing others

What You`ll Get in Return

A discretionary annual bonus so you can share in the company`s success
25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students

Founded in 1991, Unite Students is the UK`s leading provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.

Apply Now

Refine Your Search

service delivery manager jobs in henbury, bst

Service Delivery Manager

Hub Team Manager

Regional Support Manager

Trading Team Manager

Connect to Work Delivery Manager

Service Desk Manager

Telecoms Project Delivery Manager

Customer Experience Manager

Delivery Manager

Depot manager

Team Manager

Assistant Service Manager

Registered Care Manager

Business Resilience Manager

Security - Regional Support Manager

Operations Manager - Insurance Restoration and Reinstatement

Climate and Energy Action Coordinator

Transport Assistant

General Manager

Delivery Manager

I want to receive the latest job alerts for service delivery manager in henbury, bst

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We`re looking for an experienced and driven Service Delivery Manager to lead the delivery of high-quality, customer-focused IT services across the organisation. This role is central to ensuring stability, efficiency, and continual improvement across our IT operations.

Key Responsibilities

What We`re Looking For In You

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