technical support occupations Work, Jobs in hendon, gtl (with Salaries)

Technical Apprentice
Natilik —London
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
9d
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
1d
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
Telecoms Provisioning & Customer Support Coordinator
Urbancoms ltd —London
- £26,000 - £30,000 a year
- Full-time
- In-person
Quick apply
5d
Installation Support Agent
Flatpay —London
- English
- IT
- In-person
Quick apply
Technical Associate Programme
Bookedit —London
- £24,420 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Organisational skills
Quick apply
8d
Technical Customer Service Advisor
ArtiCAD Ltd —Watford
- £19,000 - £23,300 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- English
- Store discount
- Work from home
Quick apply
IT Support Assistant
Monica Vinader —London
- Travel
- IT
- In-person
Quick apply
2d
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
2d
IT Support Specialist
Flicknmix Ltd —London
- £28,000 - £33,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
2d
Ecosystem Technical Support Specialist (Hybrid)
Motorola Solutions —Westminster
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Travel
- Employee stock purchase plan
- Annual leave
5d
Technical Support Engineer
GAP Group —London
- Full-time
- Microsoft Powerpoint
- Travel
- In-person
- Annual leave
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
IT Support Technician
Prodigit Systems Ltd —London
- £104 a day
- Part-time
- Hybrid work
- Software troubleshooting
- JavaScript
- Organisational skills
- Work from home
Quick apply
10d
Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000
Ada Meher —Mayfair
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Flexible schedule
Quick apply
Computer Technician
Tech Link —London
- £40 an hour
- Temporary
- Hybrid work
- Software troubleshooting
- Customer service
- Travel
Quick apply
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
Tech Support (Remote Position)
WizzHosting —London
- Remote
Application Support Technician
Central East Integrated Care Board —Welwyn Garden City
- £32,073 - £39,043 a year
- Full-time
- Customer service
- Communication skills
9d
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
1d

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technical support occupations jobs near hendon, gtl

Technical Apprentice

Natilik
London

Quick apply

Job details

Full-time
9 days ago

Benefits

Company pension
Discounted gym membership
Private medical insurance

Qualifications

Computer networking
Organisational skills
Communication skills
Time management

Full job description

Natilik is a Global Technology Solutions Partner.

Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on.

There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.

ROLE:
As Technical Apprentice, you will be the first point of contact for our clients and ensure that they achieve maximum utilisation of their technologies by offering unrivalled levels of technical expertise through an understanding of the business environment in which they work. The primary value of this role is to facilitate all aspects of remote and on-site solution support, advice, and consultation from fault resolution to system enhancements. As the first point of contact, the role necessitates a professional manner and technical talent to reassure the client whilst demonstrating an uncompromising level of commitment to resolving the issues within the timeframe of the Service Level Agreement. Delivery is key to the support role and should be an obsession for both internal and external clients.

MAIN ACTIVITIES:

Ensuring all ticket meta data is captured and entered accurately in the ticketing system to reflect the actual nature of the issue.
Delivering exceptional service in response to requests and queries of all issues impacting our client’s business
Responding to all client e-mails, web portal requests, and phone calls in a timely and professional manner ensuring regular updates are provided
Ticket queue management, ensuring all relevant information is captured to determine correct priority and allow smooth progression of cases
Reacting to monitoring alerts to determine if genuine or false. Engaging with clients to investigate as appropriate.
Reviewing scheduled maintenance windows from third parties, and ensuring relevant clients and team are updated accordingly.
Engaging with third parties and vendors to raise, chase, and monitor cases.
Maintaining ownership of assigned requests through to resolution, escalating either internally or externally as appropriate.
Working as a team to ensure the shared queue is managed and assisting the other TA’s with their tasks when required.
Ensuring best practice is demonstrated throughout the team
Ensuring all SLAs are consistently met; prioritise requests to ensure client satisfaction in line with expectations.
Advising clients on technical requirements
Ensuring accuracy and quality of work and encouraging innovative action.
The Technical Apprentice should be escalating to Senior Engineers and Support Leaders when required.

QUALITIES:

Demonstrating excellent communication and interpersonal skills to interact with clients
Having the ability to work under pressure, outside of comfort zone, with a ‘can-do’ attitude
Demonstrate time management, expectation setting, and organisational skills
Demonstrate flexibility, resilience, and initiative
Having the ability to approach problem-solving in a clear and concise manner
Having a positive approach to teamwork, with a willingness to learn and share knowledge
Having the ability to use your initiative when necessary but also able to seek assistance, especially when starting off. As you develop through this tier you should become more confident in handling queries independently.

KNOWLEDGE:

Demonstrating the understanding of Cisco technologies used by our clients and be capable of supporting these
Developing and progressing technical knowledge and skill in line with our chosen technologies and support of these solutions to our clients
Being able to understand the dynamics of the support business and the need to achieve consistent SLA targets
Being able to understand and articulate the technologies we implement and support in our portfolio

EXPERIENCE:

Basic networking skills based around CCNA R&S.
During your time as Technical Apprentice, you should be familiarising yourself with all technologies, and using this time to consider which area(s) you want to focus on as a specialism.
Being able to handle basic MACs
Performing 1st level checks for monitoring alerts
Managing Provider high severity incidents
Alerts Management
Scheduled Maintenance alerts as per defined process
Familiarity with Cisco and partner support tools and portals that are used to support client solutions

BENEFITS:

Quarterly Awards and Bonuses
Flexible Working
Industry-leading home working and mobility technology
Private Healthcare
Competitive Pension Scheme
Discounted Gym Membership

Quick apply

Refine Your Search

technical support occupations jobs in hendon, gtl

Technical Apprentice

Remote Support Desk Operative

Technical Support Specialist

Telecoms Provisioning & Customer Support Coordinator

Installation Support Agent

Technical Associate Programme

Technical Customer Service Advisor

IT Support Assistant

Support Analyst

IT Support Specialist

Ecosystem Technical Support Specialist (Hybrid)

Technical Support Engineer

1st Line support Analyst

IT Support Technician

Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000

Computer Technician

Technical Support Center Engineer

Tech Support (Remote Position)

Application Support Technician

Technical Support Engineer

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