Senior business administrator Work, Jobs in Hereford, Hef (with Salaries)

Senior Administrator
Hudson Kapel Fleet Solutions —Worcester
- £30,000.00 - £33,839.58 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
14d
Senior Sales Administrator
Independent Payment Solutions —Malvern
- £13 - £14 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
10d
Head of Cyber, Band 8b
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £66,582 - £77,368 a year
- Full-time
- Annual leave
- Employee discount
11d

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Senior Administrator

Hudson Kapel Fleet Solutions -
Worcester

Quick apply

Job details

Permanent | Full-time
£30,000.00 - £33,839.58 a year
14 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company events
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
Accounting
Payroll
Communication skills

Full job description

Overview

We are looking for an experienced Client Services Senior Administrator to join our fast-growing team at Hudson Kapel Fleet Solutions, helping to provide excellent Customer Service and Vehicle Management to large corporations.

The Client Services Senior Administrator will be responsible for providing a high level of Customer Service, professionalism, and organisation to the department to ensure SLA’s and customers’ needs are met.

You will be someone that enjoys working in a fast-paced environment with a hands-on attitude, a team player who proactively suggests areas for change and improvement within the department.

Responsibilities:

Dealing with emails and customer queries within a timely manner
Loading of vehicle movements with logistics suppliers
Liasing with the Inspection Team and parts suppliers to price up and action vehicle inspection reports for the customer
Liasing with customers to provide requested information or updating customer systems
Managing of vehicles VOR to ensure the vehicle has as little downtime as possible and meet customer KPI’s
Quoting, ordering, receiving in and returning parts as requested
Monitoring any parts on back order
Booking windscreens, dealers and processing any other requests from the customers such as recalls, adhoc tasks
Monitoring of backordered parts, on holds or vehicles offsite/undergoing third party repairs
Liasing with other areas of the business to ensure vehicles are processed accordingly
Actioning any upgrades/downgrades of repairs or additional auth vehicles
Communicating with the customer to distribute Passport Imagery inspections
Providing relevant information and reporting to other areas of the business such as vehicle releases, pull lists, salvage vehicles
Internal and external reporting for other employees in the business and customer requirements
Work with Management to discuss and develop system and site processes and improvements
Actioning any QC fails or outbound movement failures to ensure a quick turnaround
Monitor KPI agreements with the customer to ensure these are being met
Provide a point of initial escalation for the customer
Monitor internal written procedures to ensure they are kept up to date with any changes made
Monitoring workloads, supporting the team where necessary

Requirements:

Excellent communication skills
Able to meet targets and deadlines
Ability to work effectively under pressure
Be able to work as part of a team
Maintain a positive working relationship with all members of staff
Self-motivated

Other Requirements:

To action any other reasonable request from your Line Manager or Company Director and assist the team as applicable.

To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of the job

Pay: £30,000.00-£33,839.58 per year

Benefits:

Company events
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

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