Aviation manager Work, Jobs in Herne Hill, Gtl (with Salaries)

Customer Experience Lead
British Airways —Gatwick Airport
- £47,000 - £51,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Continuous improvement
- Employee discount
3d
Growth and Pursuit Lead
CGI —London
- Full-time
- Microsoft Powerpoint
- Sales
- Business development
Quick apply
3d
Strategic Account Manager, Airlines
RELX —London
- Full-time
- Hybrid work
- Sales
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Strategic Account Manager, Airlines
RELX Group —London
- Full-time
- Hybrid work
- Sales
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Aviation Invoicing Manager
JMC Aviation —Biggin Hill
- Microsoft Powerpoint
- Maintenance
- English
- Relocation assistance
- Annual leave
Procurement Manager – Aviation Aftermarket
Orbiter Aviation —London
- £55,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
Quick apply
Employee Relations Manager
Heathrow —London
- Full-time
- Hybrid work
- Management
- IT
- Leadership
- Annual leave
- Work from home
7d
Trainee Project Manager- Mission Critical (London)
Burns & McDonnell —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
First Line Manager
DHL —London
- £34,779.64 a year
- Management
- Driving
- IT
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Administrator Team Leader Stansted
Swissport International AG —London
- Weekend availability
- Customer service
- English
6d
Airline Key Account Manager
APG —London Heathrow Airport
- From £38,000 a year
- Full-time
- Hybrid work
- Sales
- Presentation skills
- Organisational skills
- Free parking
- Work from home
Quick apply
Airport Fleet & Maintenance Manager
Jefferson County Colorado —Westminster
- £100,000 - £125,176 a year
- 12 hour shift
- Maintenance
- Bachelor's degree
- In-person
- Annual leave
- Flexible schedule
Consents Manager
Heathrow —London
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Construction experience
- Annual leave
- Work from home
13d
EU Sustainability Solutions Lead
4AIR —London
- Full-time
- Remote
- Spanish
- Sales
- Marketing
Quick apply
6d
Programme Management Office Lead (Infrastructure)
AECOM —Croydon
- Full-time
- Hybrid work
- Microsoft Office
- Leadership
4d
Customer Success Manager
Soldo —London
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
Business Development Manager – Occupational Health (360 Recruitment Background)
OHT —London
- Up to £110,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick apply
Process, Automation and Transformation Lead
LexisNexis Risk Solutions —London
- Full-time
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Manager, Infrastructure & Capital Programmes, Major Programmes, Human Capital
Deloitte —London
- Hybrid work
- Management
- Business development
- Leadership
11d

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Customer Experience Lead

British Airways -
Gatwick Airport

Apply Now

Job details

Full-time | Fixed term contract
£47,000 - £51,000 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

Hospitality
Bachelor's degree
Continuous improvement
Organisational skills
Communication skills

Full job description

BA Euroflyer

This is your chance to become part of the newest airline within the British Airways family.

BA Euroflyer was launched in 2022, serving a short-haul network of some of Europe’s most popular destinations from London’s Gatwick Airport.

It’s an exciting and fast-paced life when you’re working in one of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Euroflyer is yours to make.

This is an airline where you’ll be able to create a real impact, right from the moment you join us.

The role:

Customer Experience Lead

Salary: £47,000 - £51,000

Our Customer team is responsible for shaping and improving the end-to-end journey for BA Euroflyer customers. Using customer insight, operational performance and cross-functional collaboration, the team delivers initiatives that enhance satisfaction, strengthen loyalty and support the airline's strategic objectives.

What you’ll do:

Lead the delivery and continuous improvement of the BA Euroflyer customer experience strategy.
Use customer insight, feedback and performance data to identify opportunities and drive measurable improvements.
Own and deliver customer-focused projects and initiatives that enhance the end-to-end customer journey.
Build strong relationships across operational, commercial and supplier teams to ensure customer priorities are embedded in decision-making.
Manage customer governance activities, performance reviews and service standards to support consistent delivery of a premium customer experience.
Act as a customer advocate, bringing the voice of the customer into key business discussions and decisions.

What you’ll bring to British Airways:

A passion for delivering exceptional customer experiences and driving continuous improvement.
Strong stakeholder management and influencing skills, with the ability to engage and align diverse teams.
A data-led approach, using customer insight and performance metrics to identify issues and opportunities.
Excellent communication and presentation skills, with the ability to translate complex information into clear actions.
Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
A proactive, collaborative mindset with the confidence to challenge and drive change.

Your experience:

Experience in customer experience, customer insight, service delivery, product, commercial or operational environments.
A track record of delivering customer-focused improvements, projects or change initiatives.
Experience analysing customer feedback, satisfaction metrics and operational performance data.
Experience working with multiple stakeholders and influencing outcomes across teams.
Experience managing supplier or partner relationships and holding teams accountable for performance.
Previous experience within aviation, travel, hospitality, retail or other customer-centric industries would be advantageous.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. You will also receive many other perks such as Voluntary Private Healthcare, Cycle to Work, Electric Car Scheme, BA Euroflyer Pension Scheme, Free Eye Test, Access to Perks at Work, Travel Industry discounts and many more!

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Apply Now

Refine Your Search

aviation manager jobs in herne hill, gtl

Customer Experience Lead

Growth and Pursuit Lead

Strategic Account Manager, Airlines

Strategic Account Manager, Airlines

Aviation Invoicing Manager

Procurement Manager – Aviation Aftermarket

Employee Relations Manager

Trainee Project Manager- Mission Critical (London)

First Line Manager

Director of Key Accounts

Administrator Team Leader Stansted

Airline Key Account Manager

Airport Fleet & Maintenance Manager

Consents Manager

EU Sustainability Solutions Lead

Programme Management Office Lead (Infrastructure)

Customer Success Manager

Business Development Manager – Occupational Health (360 Recruitment Background)

Process, Automation and Transformation Lead

Manager, Infrastructure & Capital Programmes, Major Programmes, Human Capital

I want to receive the latest job alerts for aviation manager in herne hill, gtl

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