Customer service supervisor Work, Jobs in Heswall, Msy (with Salaries)

Customer Service Supervisor
Breedon Group plc —Wrexham
- Full-time
- Customer service
- Driving
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Experience Supervisor
Cadent Gas —Ellesmere Port
- Hybrid work
Client Services and Office Supervisor
Jon Davies Accountants Limited —Liverpool
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
3d
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
Supervisor
Coach —Ellesmere Port
- £31,200 - £34,000 a year
- Full-time
- Sales
- Employee discount
Client Services Supervisor - Liverpool
Rapport —Liverpool
- £32,782 a year
- Full-time
- Computer literacy
- Leadership
- Communication skills
- Employee assistance programme
Team Leader
Card Factory —Deeside
- £13 an hour
- Leadership
Shift Station Manager
Network Rail —Liverpool
- £43,588 a year
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee discount
1d
Customer Service Team Leader
William Hill —Liverpool
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
12d
Front Office Supervisor
Warner Leisure Hotels —Bodelwyddan
- Full-time
- Hospitality
- Hotel
- Guest services
4d
Supervisor
The White Company —Liverpool
- Leadership
- Employee discount
13d
Senior Operational Leader - Wales
Department for Work and Pensions —Wrexham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
10d
Team Leader
The Fedcap Group —Liverpool
- £36,555 - £40,170 a year
- Full-time
- Supervising experience
- Driving
- Travel
- Annual leave
3d
Visual Supervisor
New Look —Liverpool
- Full-time
- Microsoft Word
- Communication skills
Supervisor
Arthur's of Hoylake —Wirral
- £13.30 an hour
- Part-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
3d
Supervisor
Holland & Barrett —Prestatyn
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
11d
Supervisor
Mulberry —Cheshire Oaks
- £27,727.50 a year
- Full-time
- Employee discount
Quick apply
Bar Supervisor
Star inn Llangollen —Llangollen
- From £13.80 an hour
- Weekend availability
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
9d
Sales - Supervisor
New Look —Liverpool
- Part-time
- Microsoft Word
- Communication skills
10d

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Customer Service Supervisor

Breedon Group plc -
Wrexham

Quick apply

Job details

Permanent | Full-time
8 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Customer service
Business processes
Driving
Negotiation

Full job description

Description

We’re Breedon, the largest independent construction materials business in the UK and Ireland, and we’re recruiting. We are currently seeking a Customer Service Supervisor to join our team, based at our Borras Regional Office, Wrexham.

Reporting to the Customer Service Manager, you will play a key role in supporting the performance of the Customer Service Team, helping to ensure that customers receive a positive and efficient experience from order through to delivery.

You will be responsible for maintaining a clear forward view of haulage and production capacity, supporting the delivery of forecasted volumes and helping the team to respond proactively to any operational challenges that may impact customer orders.

Key Responsibilities

As Customer Service Supervisor, you will:

Build and maintain a forward view of haulage and production capacity to support the delivery of forecasted volumes.
Act as a point of escalation for queries from internal drivers, external hauliers and owner drivers, helping to maximise performance and efficiency in the delivery of concrete and mortar to customers.
Act as a key point of contact for Operations and Transport in relation to production disruptions, such as plant breakdowns, driver absence or other operational issues.
Ensure that the Customer Service Team proactively manages customer expectations where changes to delivery times or service levels occur.
Liaise with the Transport Manager regarding compliance matters, excessive costs, vehicle issues and fleet requirements.
Analyse declined and cancelled orders to identify opportunities to improve production and delivery capacity.
Work closely with Commercial Teams to share insight on repeat issues, trends and opportunities for improvement.
Support the development of a strong performance culture within the Customer Service Team.
Lead, support and develop Customer Service Agents, ensuring that the team provides an effective, efficient and professional customer interface from order receipt through to despatch.

Skills, Knowledge & Expertise

We are looking for someone who can bring:

Experience of process improvement and driving efficiencies, ideally within logistics, distribution, transport or supply chain.
The ability to train, support and inspire team members to adopt a performance-focused and service-centred approach.
Strong interpersonal and negotiation skills.
Sound commercial awareness, including an understanding of costs, budgets and service performance.
The ability to remain calm and professional under pressure, including when dealing with challenging situations.
Strong problem-solving skills, with the ability to identify practical solutions that improve customer service and operational performance.
Excellent attention to detail and a right-first-time approach.
A positive, approachable leadership style and the ability to build strong working relationships across teams.

Previous experience or knowledge of the construction materials industry would be beneficial, but it is not essential. What matters most is that you are customer-focused, proactive, organised and able to help a busy team deliver a high standard of service.

At Breedon, we pride ourselves on making a material difference to our customers. Our customers value the fact that we pick up the phone, understand what they need and work hard to deliver. If you enjoy building relationships, solving problems and helping a team perform at its best, we would be pleased to hear from you.

Job Benefits

A tailored, competitive salary
Company pension scheme
25 days holiday per year, plus bank holidays on top
Life Assurance Scheme
1 day per year to volunteer with a charity of your choice (fully paid!) and fund-matching up to £200 for charitable events.
Employee Assistance Programme providing a wide range of health and wellbeing support 24/7
Enhanced parental leave policy.
Option to participate in our ShareSave scheme.
Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands.
Broad learning opportunities, training and career progression pathways.

About Breedon Group plc

Breedon is a leading vertically-integrated construction materials group in Great Britain and Ireland.

Quick apply

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customer service supervisor jobs in heswall, msy

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Customer Experience Supervisor

Client Services and Office Supervisor

Contact Centre Team Leader

Customer Service / Call Centre Team Leader

Supervisor

Client Services Supervisor - Liverpool

Team Leader

Shift Station Manager

Customer Service Team Leader

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Supervisor

Senior Operational Leader - Wales

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Bar Supervisor

Sales - Supervisor

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