Service Desk Analyst
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
7d
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Advertise It —Hamilton
- Full-time
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- Microsoft Outlook
- Annual leave
Quick apply
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City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
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DataVita —High Blantyre
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IT Service Desk Analyst
Terumo Aortic —Inchinnan
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STEP —Stirling
- £8,292.80 a year
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Helpdesk Administration Apprentice
Mitie —Glasgow
- £17,056 a year
- No experience needed
- Contracts
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L1 Service Desk Analyst
XMA —Livingston
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City Facilities Management (UK) —Glasgow
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Stein Group Limited —Hamilton
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8d
Service Desk Apprentice
QA Apprenticeships —Glasgow
- £18,000 a year
- Full-time
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Service Desk Engineer
Shawbrook —Glasgow
- Full-time
- Customer service
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Service Desk Engineer
Waterstons Ltd —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
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L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
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IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Hybrid work
- Azure
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1d
Workplace Host
Mitie —Glasgow
- Microsoft Powerpoint
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Infrastructure Engineer
NHS Scotland —Bothwell
- £34,544 - £43,039 a year
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2d
Principal IT Service Desk Engineer - Fixed Term Contract
Alexander Dennis —Larbert
- Call to connect
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- Organisational skills
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17h
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
Apprentice Support Desk Analyst
ArnoldClarkApprentices —Glasgow
- £20,000 a year
- Full-time
- Continuous improvement
- SharePoint
- In-person
Quick apply
9d

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service desk jobs near high blantyre, slk

Service Desk Analyst

Scottish Environment Protection Agency -
Motherwell

Apply Now

Job details

Permanent | Full-time
£39,725 - £43,887 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Technical troubleshooting
Desktop support
Hardware repair
Incident queue management
Ticket management
Breakdown recovery
Service restoration
Customer support
Fault diagnosis and repair
Communication skills
Mobile devices

Full job description

We are recruiting for a full time Service Desk Analyst on a permanent basis

This role will be based in our Angus Smith Building, Eurocentral, Motherwell

Your passion has never had a greater purpose

Here at SEPA, we’re connected by a passion that drives us to be purposeful in every action we take – to protect our environment. Through our expertise, we lead projects that make a difference for Scotland, and our workplaces are grounded in respect for that expertise.

That’s why, when you join us as Service Desk Analyst, you’ll discover enriching benefits, meaningful support, and opportunities to learn every day. That’s what it means to be Passionately Purposeful – for our environment, and for your career.

Work that goes beyond your desk

Experts at what we do, we work in a professional way towards our shared goals, knowing the work we do makes a genuine, lasting difference on the environment. As Service Desk Analyst, that involves:

Provide first and second line technical support to end users, managing a varied workload of incidents, service requests and complex technical issues to minimise business disruption.
Deliver face to face support through site visits and walk-in troubleshooting, taking ownership of complex end user issues, including laptop failures and critical hardware faults, through to resolution.
Balance multiple priorities effectively, maintaining Service Desk performance while managing urgent user escalations and resource intensive support cases.
Manage hardware lifecycle activities for starters, movers and leavers, including device provisioning, deployment, collection and configuration to support workforce changes.
Coordinate break fix services and hardware replacements for both office-based and remote workers, ensuring users remain productive through timely resolution and equipment fulfilment.
Support enterprise asset management processes, maintaining accurate records of IT equipment and assisting with the integration of new digital services, business transformation initiatives and transitioned Shadow IT solutions into the Digital function.

Respect for your expertise

This is a highly important role within our Finance, Modernisation & Digital portfolio, which means you’ll need:

Experience building and deploying laptops, desktops, mobile phones, and tablets
Experience supporting Microsoft Windows and Microsoft 365
Excellent customer service and communication skills
Experience using ticketing systems and creating documentation
Experience supporting and troubleshooting printers

Please open the link to the Digital Analyst role profile link which outlines the core responsibilities and expectations of the role within a defined activity family. Please note the role profile name may be different to the job title being advertised.

Support that goes beyond the workplace

We’re cultivating a workplace that supports not only your passion and your professional lives, but your personal life. So, you’ll find benefits that make a difference at work and at home. Such as:

Hybrid and Flexible working opportunities
Up to 35 days annual leave and 7 additional public holidays each year (pro rata)
Paid time off to support your Wellbeing and enable you to Volunteer in your community
Local Government Pension Scheme (LGPS)
Progressive Family Friendly policies
Training & development to enable colleagues to improve their skills, competencies and knowledge to perform at their best.

Plus, many more lifestyle benefits such as 24/7 access to an online employee discount platform, credit union facilities and access to a Cycle to Work Scheme.

Passionately you. Purposefully supportive

SEPA is committed to promoting equality, diversity, and good relations in everything it does – as a community leader, as a provider and commissioner of services, and as an employer.

Passionately Purposeful about Scotland’s environment – and your career.

Protecting our environment, promoting our work, and supporting our people, working at SEPA means being part of an organisation that’s grounded in respect for your expertise – and your wellbeing. So you can be your best, and make the biggest impact.

We recruit solely based on merit. Our shortlisting process is conducted on an anonymous basis. Please ensure that you include all relevant information when you apply.

We support flexible working arrangements to help you maintain a healthy balance between career and homelife. This includes working part time, reduced hours, job sharing, working remotely. As a flexible first employer we are open to having conversations about flexible working arrangements that work for you and SEPA from day 1 of your employment with us.

We are proud to be a 'Disability Confident' employer and will work to identify and implement reasonable adjustments and equipment to support you in the role that you do.

Applicants with a visual impairment can request job descriptions and application forms in Braille, large print or on tape.

For the security and wellbeing of our colleagues, successful candidates will undergo Baseline Personnel Security Standard (BPSS) pre-employment checks including a level one Disclosure Scotland check.

If you have questions or need any assistance with the recruitment process please contact SEPA’s Recruitment Team at [email protected]

Apply now to join a Passionately Purposeful workplace

Apply Now

Refine Your Search

service desk jobs in high blantyre, slk

Service Desk Analyst

Front Office Receptionist

Service Desk Team Leader - Glasgow Head Office

3rd Line Support Analyst

IT Service Desk Analyst

Front of House Receptionist

Helpdesk Administration Apprentice

L1 Service Desk Analyst

Technical Support Manager

Experienced Technical/Engineering Helpdesk Administrator

Service Desk Apprentice

Service Desk Engineer

Service Desk Engineer

L1 Service Desk Team Leader

IT Support Analyst

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Infrastructure Engineer

Principal IT Service Desk Engineer - Fixed Term Contract

IT EUC Team Leader

Apprentice Support Desk Analyst

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This role will be based in our Angus Smith Building, Eurocentral, Motherwell

Your passion has never had a greater purpose

Work that goes beyond your desk

Respect for your expertise

Support that goes beyond the workplace

Passionately you. Purposefully supportive

Apply now to join a Passionately Purposeful workplace

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