Head of operations Work, Jobs in High Wray (with Salaries)

Account Manager
Citrus-Lime Limited —Ulverston
- £30,000 - £40,000 a year
- Full-time
- CRM software
- In-person
- Leadership
Quick apply
5d
Area Sales Manager
JLA —Lake District National Park
- Up to £38,000 a year
- Full-time
- Customer service
- Business development
- Team management
- Free parking
- Annual leave
Quick apply
Operations Manager
Mitie —Seascale
- Continuous improvement
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
12d
General Manager - Live In
The Temperance Inn —Ambleside
- £44,000 a year
- Full-time
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Delivery Driver
ASDA —Kendal
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Country House Manager
HF Holidays —Sedbergh
- £33,644 a year
- Weekend availability
- Hotel
- Employee discount
Quick apply
Assistant Management Accountant
Kendal Nutricare —Kendal
- £30,000 a year
- Full-time
- Microsoft Excel
- Accounting
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
F&B Manager
The Grange Hotel —Grange-over-Sands
- £40,000 a year
- Full-time
- Bar
- Inventory control
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
5d
Head of Onboarding (12 Month Fixed-Term Contract)
Citrus-Lime —Ulverston
- From £45,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Safety Case Manager
Sellafield Ltd —Sellafield
- £71,341 - £78,912 a year
- Call to connect
- Continuous improvement
- Team management
- No degree
- Annual leave
- Employee assistance programme
9d
Deputy Manager
Toll House Inn —Lancaster
- Full-time
- Bar
- Supervising experience
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Training Supervisor
Citrus-Lime —Ulverston
- From £36,000 a year
- Full-time
- Team management
- Travel
- Mentoring
Planning Manager
Amentum —Sellafield
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Employee assistance programme
- Flexible schedule
Fire Safety Officer
Apleona —Barrow-In-Furness
- £32,000 - £34,000 a year
- Night shift
- Computer literacy
- Bachelor's degree
- Computer skills
- Employee discount
- Life insurance
Head Housekeeper
New Dungeon Ghyll Ltd —Ambleside
- Part-time
- Management
- Hotel
- Cleaning
- Employee discount
Quick apply
7d
Commis Chef
The Albert —Bowness-on-Windermere
- From £14 an hour
- Part-time
- Hospitality
- Cleaning
- In-person
- Employee discount
Quick apply
9d
Head Chef
Langdale Chase —Windermere
- Full-time
- Inventory control
- Cooking
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
Data Support Officer
CancerCare (North Lancs & South Cumbria) —Lancaster
- £15,846 a year
- Part-time
- CRM software
- Microsoft Outlook
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Head Chef
High Spirits Leisure Group Ltd —Ambleside
- From £15.50 an hour
- Full-time
- Inventory control
- Cooking
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
2d
Sports and Leisure - Activity and Leisure Manager - SP2
Parkdean Resorts —Windermere
- £29,203 a year
- Weekend availability
- First Aid Certification
- Training & development
- Resort
- Store discount
- Employee assistance programme
Quick apply

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Account Manager

Citrus-Lime Limited -
Ulverston

Quick apply

Job details

Full-time
£30,000 - £40,000 a year
5 days ago

Benefits

Casual dress
Private dental insurance
Company events
Private medical insurance

Qualifications

CRM software
Client engagement
Stakeholder liaison
Internal department liaison
Contract renewal support
Customer renewal management
Relationship management
Customer support
Customer interaction
Account management
Leadership

Full job description

Location: Ulverston, Cumbria.

Reports to: Head of Account Management & Customer Success.

Salary: £30k – £40k depending on experience.

Citrus Lime

Citrus-Lime is a fast-growing SaaS business providing Cloud POS—an end-to-end retail
system specifically designed for independent retailers in the Cycle, Equestrian, and
Outdoor sectors. Our platform integrates EPOS, Stock Control, Ecommerce, Supplier
Data, Payments, Reporting, and more, helping retailers streamline operations, improve
customer experiences, and grow sustainably. 

We are profitable and financially strong, processing over £750 million in customer
revenues annually. Since launching in 2018, we’ve transformed independent Cycle
retail in the UK and are now expanding rapidly into Outdoor and Equestrian sectors. Our
next phase of growth is international, focusing on the USA, Canada, and Australia. 

Our mission is to double our turnover in the next five years, with a strong emphasis on
international expansion. As we scale, strong financial control, performance reporting,
and commercial insight are critical to supporting our sustainable growth. 

Role Overview

The Account Manager is responsible for the health and growth of Citrus-Lime’s existing customer relationships. This means keeping retailers engaged, supported and confident in the platform, as well as identifying opportunities to grow revenue through stronger product adoption. At Citrus-Lime, retailer success and our own commercial success are directly linked, and the Account Manager is central to that.

This role requires consistent, proactive engagement with assigned accounts regardless of whether a commercial opportunity is present. A retailer who feels well supported is more likely to grow with us. Genuine curiosity about how customers are running their businesses, and a commitment to being present and useful throughout the relationship, are as important as commercial output.

Key Responsibilities:

Maintain regular, proactive contact with all assigned accounts in line with agreed engagement frequency guidelines, including when there is no active sales opportunity.
Act as the day-to-day point of contact for assigned customers, managing inbound queries, issues and concerns with ownership and appropriate urgency.
Create, deliver and partner with customers on monthly, quarterly and annual reporting calls.
Identify and progress upsell opportunities across the product portfolio, including Ecommerce and CitrusPay, through planned outreach campaigns.
Own the recommitment process for assigned accounts, ensuring renewals are handled proactively and on time.
Record all customer activity, opportunities and follow-ups in Dynamics CRM inline with company standards, maintaining accurate and up-to-date records at all times.
Progress opportunities through the pipeline with clear next steps, scheduled follow-ups and closed reasons recorded when opportunities are no longer viable.
Achieve a minimum of 80% MRR attainment against target on a consistent basis.
Liaise and coordinate directly with other Citrus-Lime cross-functional teams including among others Support, Digital Marketing and SEO for effective account partnership.

Behavioural Commitments

The person in this role commits to:

Engaging with customers consistently and with genuine interest, not only when a commercial opportunity is present.
Treating every customer interaction as an opportunity to understand the retailer’s business more deeply.
Driving commercial conversations where appropriate, without making every conversation commercial.
Being passionate about data and being able to effectively present this to customers.
Keeping CRM accurate and up to date as a matter of professional standard, not compliance.
Following up on what was promised, when it was promised.
Raising issues or risks on accounts early rather than allowing them to compound.
Operating with honesty and directness in both customer and internal conversations.

What Success Looks Like (12 Months)

Assigned accounts are contacted regularly and in line with engagement guidelines throughout the year, not only when a deal is in progress.
Customers describe the Account Manager as reliable, present and genuinely interested in their business.
Account Manager is able to manage and drive account expansion for Diamond, Gold and Silver accounts by acting as the dedicated Project Manager with cross functional teams at Citrus-Lime.
A healthy pipeline of progressed opportunities is consistently visible in CRM.
MRR attainment is at or above 80% on a consistent basis.
Assigned accounts show measurable growth in product adoption over the year.
Recommitments are completed proactively, with no avoidable losses.
CRM records are clean, current and trusted by the wider team.

What’s in it for you?

Position based in Ulverston, Cumbria.
£30,000 – £40,000 a year, plus uncapped commission (avg. ~£10k/yr).
We highly value learning and will invest in your development.
Progress and performance are consistently recognised and rewarded.
Regular 1:1 meetings with line manager and annual pay reviews.
Build long-term, rewarding relationships with your customers.
A fantastic opportunity with an ambitious growth company.
Uncapped commission structure.
Private company healthcare incl. dental.

Pay: £30,000.00-£40,000.00 per year

Benefits:

Casual dress
Company events
Private dental insurance
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in high wray

Account Manager

Area Sales Manager

Operations Manager

General Manager - Live In

Customer Delivery Driver

Country House Manager

Assistant Management Accountant

F&B Manager

Head of Onboarding (12 Month Fixed-Term Contract)

Safety Case Manager

Deputy Manager

Training Supervisor

Planning Manager

Fire Safety Officer

Head Housekeeper

Commis Chef

Head Chef

Data Support Officer

Head Chef

Sports and Leisure - Activity and Leisure Manager - SP2

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