Analytics and insight manager Work, Jobs in Hindley, Gtm (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
5d
Business Systems & Data Manager
Enspec Power Ltd —St Helens
- £55,000 - £60,000 a year
- Hybrid work
- Computer Science
- ERP systems
- SQL
- Free parking
Quick apply
1h
Internal Communications Manager
BAM UK & Ireland —Salford
HR Data and AI HR Project Manager
MBDA —Bolton
- £60,000 - £72,000 a year
- Hybrid work
- Machine learning
- Human resources
- AI
- Free parking
10d
Head of PaaS Product Management
EA Technology —Chester
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Engineering
- No degree
- Product management
- Referral programme
Quick apply
Social Media Manager
Bolton Excellency —Bolton
- £26,800 - £30,000 a year
- Full-time
- Hybrid work
- Social media management
- Free parking
- Work from home
Quick apply
7d
Paid Media Manager
Right at Home UK —Liverpool
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Travel
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
12d
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco —Warrington
- Full-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
5d
Senior Data Science & Analytics Manager
Booking.com —Manchester
- Hybrid work
- Data analysis skills
- Analysis skills
- Mentoring
- Relocation assistance
- Annual leave
5d
Marketing Analytics & Data Manager
Awaze —Manchester
- Hybrid work
- SQL
- Marketing
- Employee discount
Product Manager - AI Trip Support Platform
Booking.com —Manchester
- Full-time
- Hybrid work
- APIs
- In-person
- Relocation assistance
- Annual leave
Data Governance Manager
NHS Greater Manchester Integrated Care —Manchester
- £57,528 - £64,750 a year
- Full-time
10d
Data Analyst – Liverpool
S. Norton —Liverpool
- Full-time
- Azure
- Computer Science
- Data analysis skills
Risk Data Analyst
Matalan —Liverpool
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Employee discount
Quick apply
12d
Regional People Business Partner – Halifax, Wakefield, Burnley or Preston
Streets Accountants —Chorley
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Data Analyst
ODEON Cinemas —Manchester
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
2d
Senior Business Intelligence Analyst at North West Association of Directors of Children’s Services
Stockport Council —Stockport
- £37,280 - £41,771 a year
- Temporary
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
10d
Project Controls Analytics Consultant
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- SQL
- Analysis skills
Social Media Account Manager
Bond Turner —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Social media management
- Microsoft Office
Quick apply
Analytics Engineer
Chemist4U —Parbold
- Full-time
- Hybrid work
- SQL
- Scripting
- Communication skills
- Annual leave
- Employee discount

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
5 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

analytics and insight manager jobs in hindley, gtm

Journey Analyst

Business Systems & Data Manager

Internal Communications Manager

HR Data and AI HR Project Manager

Head of PaaS Product Management

Social Media Manager

Paid Media Manager

Operational Technology / Project Management Professionals (OT/SCADA PLC)

Senior Data Science & Analytics Manager

Marketing Analytics & Data Manager

Product Manager - AI Trip Support Platform

Data Governance Manager

Data Analyst – Liverpool

Risk Data Analyst

Regional People Business Partner – Halifax, Wakefield, Burnley or Preston

Data Analyst

Senior Business Intelligence Analyst at North West Association of Directors of Children’s Services

Project Controls Analytics Consultant

Social Media Account Manager

Analytics Engineer

I want to receive the latest job alerts for analytics and insight manager in hindley, gtm

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