Customer support & client services occupations Work, Jobs in Hitchin, Hrt (with Salaries)

Customer Hub Advisor
SettleParadigm —Letchworth
- £30,786 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
Quick apply
4h
Customer Service Representative
Element Materials Technology —Hitchin
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Referral programme
Customer Services Representative
Baker Ross Ltd —Harlow
- £20,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
5d
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Customer Support Advisor
Cambridge University Press & Assessment —Cambridge
- £24,900 - £28,650 a year
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
3d
Customer Service Advisor
Indus motors Ltd —Milton Keynes
- £25,000 - £30,000 a year
- Part-time
- Salesforce
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
14d
Charity Calling Team (Lead)
The Professional Fundraiser —Hitchin
- From £33,000 a year
- Part-time
- Google Suite
- Management
- Customer service
- Free parking
- Employee assistance programme
Quick apply
6d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
14d
Tenant Care Advisor
ista Energy Solutions Limited —Cambridge
- Up to £26,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
7d
Customer Success Consultant
Guestia —Cranfield
- £35,000 a year
- Full-time
- Hybrid work
- Customer service
- SQL
- Analysis skills
- Work from home
- Flexible schedule
Quick apply
19h
Client Support Advisor
BSI —Milton Keynes
- English
- Communication skills
- Annual leave
- Flexible schedule
4d
Client Services Coordinator
Marquee Contracting Limited —Potters Bar
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Annual leave
- Gym membership
Quick apply
12d
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Customer Experience Advisor
HWC LOGISTICS —Cambridge
- £25,000 a year
- Overtime
- English
- Data entry
- In-person
- Free parking
- Store discount
Quick apply
5d
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Relationship Manager
Macc Care Limited —Leighton Buzzard
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
7d
Client Services Coordinator & Operations
Pink Plan LTD —Ware
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Work from home
Quick apply
17h
Customer Services Advisor Apprentice
Luton Borough Council —Luton
- Part-time
- Remote
- Customer service
- English
- Windows
- Relocation assistance
- Annual leave
7h
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills

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customer support & client services occupations jobs near hitchin, hrt

Customer Hub Advisor

SettleParadigm
Letchworth

Quick apply

Job details

Full-time
£30,786 a year
4 hours ago

Benefits

Free parking
Company pension
Paid volunteer time

Qualifications

Customer service
Communication skills

Full job description

Customer Hub Advisor
Salary: £30,786 + excellent benefits
Location: Letchworth Garden City
Hybrid: 2.5 days in the office, 2.5 days from home
Contract: Fixed‑term (various lengths)
Hours: Full‑time (37 hours) or part‑time (30 hours)

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

We’re excited to be recruiting x3 Customer Hub Advisors to join our friendly, supportive team. These roles are open to both internal and external applicants, and we’re offering a mix of full‑time and part‑time fixed‑term contracts.

At SettleParadigm, our Customer Hub is the first point of contact for residents. Every conversation matters, whether it’s about repairs, payments, tenancy changes or simply helping someone find the right information. If you enjoy helping people and want to make a real difference every day, this could be a great opportunity.

About the Role

As a Customer Hub Advisor, you’ll be the first person our customers speak to. You’ll listen carefully, understand what they need and work with colleagues across the organisation to get things sorted.

You’ll handle a wide range of enquiries, from repairs and tenancy changes to payments, complaints and safeguarding concerns. Some calls will be simple, others more challenging, but you’ll approach each one with patience, empathy and professionalism.

This is a role where you’ll learn a lot, build strong relationships and play a key part in helping us deliver a service residents can trust.

A Different Kind of Recruitment Process

Instead of a traditional interview, we’re running a practical recruitment event.

You’ll take part in short, practical activities that mirror the real work of the Customer Hub. This will give you a clear sense of what the role involves and allow us to see your strengths in action. The session is friendly, supportive and designed to help you feel comfortable and confident.

If your application is shortlisted, our team will contact you to explain the process and book you into one of our Customer Hub recruitment mornings.

Key Responsibilities/Typical Day In The Hub:

Responding to customers by phone, email and live chat
Supporting tenancy changes such as successions and assignments
Booking repairs and working with Property Services
Managing mutual exchange requests
Processing garage lettings and terminations
Raising purchase orders and invoices
Recording accurate information on our systems
Handling complaints fairly and professionally
Taking payments safely and correctly
Spotting safeguarding concerns and escalating them

What We’re Looking For

Must haves:

Experience delivering excellent customer service
Clear and confident communication skills
Ability to complete admin tasks accurately and consistently
A calm, supportive approach — even when conversations are challenging
Confidence to ask questions, listen actively and find the right solution
Ability to manage your workload during busy periods
Willingness to take part in a practical recruitment event

Nice to haves:

Experience in a front‑line customer service or contact centre environment
Understanding of social housing
Interest in working towards a CIH qualification
Confidence using multiple systems or learning new digital tools

Contract Options Available

We are recruiting three roles:

2 x Full‑time (37 hours per week) — fixed‑term contract
1 x Part‑time (30 hours per week) — fixed‑term contract

Please confirm your preference in the application questions below.

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

annual salary: £30,786 per annum
25 days holiday, increasing with service, plus Christmas closure and buy options
Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
Family-friendly leave: Enhanced maternity, paternity, and adoption leave
Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
Life cover and income protection
Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)

Working Hours

37 hours per week Monday - Friday

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 24th of July 2026.

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.

Quick apply

Refine Your Search

customer support & client services occupations jobs in hitchin, hrt

Customer Hub Advisor

Customer Service Representative

Customer Services Representative

Customer Service Advisor

Customer Support Advisor

Customer Service Advisor

Charity Calling Team (Lead)

Client Relationship Manager (Maternity Cover)

Trainee Customer Service

Tenant Care Advisor

Customer Success Consultant

Client Support Advisor

Client Services Coordinator

Contact Centre Advisor (Night Shift)

Customer Experience Advisor

Customer Care Coordinator

Customer Relationship Manager

Client Services Coordinator & Operations

Customer Services Advisor Apprentice

Sr Client Success Manager

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