Head of customer experience Work, Jobs in Hitchin, Hrt (with Salaries)

Branch Liaison Administrator
Fortus UK —Letchworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
9d
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Head of Housing Performance & Insight
Stevenage Borough Council —Stevenage
- £56,232 - £59,377 a year
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Head of Bids
M Group —Stevenage
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
8d
Festival Bar Staff
Hospitality Recruitment Heads —Hitchin
- £10 - £14 an hour
- Bar
- No experience needed
- English
- Flexible schedule
Head of IT
Oaklands College —St Albans
- £53,475 - £58,432 a year
- Analysis skills
- No degree
- IT
- Gym membership
11d
Head of Retention
Higher Ed Partners —St Albans
- £65,000 - £70,000 a year
- Hybrid work
- CRM software
- AI
- Employee discount
- Referral programme
9d
Head of Product Security
Leonardo UK Ltd —Luton
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Head of Marketing & Customer Growth
Wed2B UK and ROI —Milton Keynes
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Marketing
Quick apply
9d
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Flexible schedule
Head of Marketing
ACO Technologies plc —Shefford
- Hybrid work
- Travel
- Leadership
- Marketing
- Annual leave
11d
Head of Orchestration
easyJet —Luton Airport
- Full-time
- Hybrid work
- IT
- Employee discount
Head Of Food Operations
Medirest —Trumpington
- £65,000 a year
- Full-time
- Continuous improvement
- Food service
- Organisational skills
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Employee assistance programme
Quick apply
Head of Internal Communications
Ocado Logistics —Hatfield
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Head of Governance & Customer Disruption
easyJet —Luton Airport
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Computer networking
- Annual leave
1d
Head of Export Knowledge Transfer (Defence)
MBDA —Stevenage
- £85,000 a year
- Hybrid work
- Business development
- Travel
- Contracts
- Free parking
Head Stylist - Dog Groomer
Pets Grooming —Dunstable
- £28,885 an hour
- Full-time
- Leadership
- Employee discount
Strategic Delivery Lead – Operating Model Transformation & Organisation ...
BRE Group (Building Research Establishment) —Watford
- £60,000 - £80,000 a year
- Remote
- Travel
- AI
- Communication skills
- Free parking
3d
Travel Manager
BSI —Milton Keynes
- £51,600 - £64,500 a year
- Full-time
- English
- Communication skills
- Negotiation
- Annual leave
- Bereavement leave
3d

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Branch Liaison Administrator

Fortus UK
Letchworth

Quick apply

Job details

Permanent | Full-time
9 days ago

Benefits

Company pension

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Supply chain
ERP systems
Logistics
Warehouse management system
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Position: Branch Liaison Administrator

Department: Warehouse

Reports to: Head of Warehouse & Logistic Operations

Contract Type: Permanent

Salary: Depending on experience

Location: Letchworth Garden City

Overview

The Branch Liaison Administrator is responsible for providing administrative support to our branch network by acting as the primary point of contact for branch queries relating to customer orders, deliveries, and proof of delivery (PODs). The role ensures timely resolution of issues, accurate communication between branches and internal departments, and the maintenance of high service standards.

Key Responsibilities

Serve as the first point of contact for branch enquiries relating to orders, deliveries, and POD requests.
Investigate and resolve order-related queries, escalating issues where necessary.
Retrieve, verify, and distribute Proofs of Delivery (PODs) to branches and customers within agreed service levels.
Liaise with our Branches, Warehouse, Procurement, and Sales teams to resolve operational queries.
Monitor and track outstanding order and POD requests, ensuring timely follow-up and resolution.
Maintain accurate records of enquiries, investigations, and outcomes.
Support branches with order status updates, delivery confirmations, and exception management.
Identify recurring issues and communicate trends to management to support continuous improvement.
Ensure all administration is completed accurately and in line with company procedures.
Provide regular updates to branches regarding ongoing investigations and query resolution progress.

Skills, Knowledge, and Qualifications

Essential

Previous experience in an administrative, customer service, or logistics support role.
Strong communication and interpersonal skills.
Excellent organisational skills with the ability to manage multiple priorities.
High attention to detail and accuracy.
Proficient in Microsoft Office applications, particularly Outlook and Excel.
Ability to work effectively under pressure and meet deadlines.

Desirable

Experience within logistics, transport, distribution, or supply chain environments.
Knowledge of order processing systems and POD management.
Experience using ERP or warehouse management systems.

Personal Attributes

Customer-focused and service-oriented.
Proactive problem solver.
Professional and approachable manner.
Strong team player with the ability to build positive relationships across departments.
Resilient and adaptable in a fast-paced environment.

What we can offer you:

This is a full-time, permanent role. Your working hours will be Monday to Friday 08:30am – 5:00pm, 40 hours per week.

Auto enrolment Pension Scheme
Full training

About Fortus

We are Fortus.

We’re incredibly proud to be Europe’s fastest-growing security distributor, and we’re just getting started! Our branch network now stretches across the UK, Ireland, and the Netherlands.

We provide high value add solutions to our installation partners across our CCTV, Fire, Access, Intruder, Gate Automation and Monitoring divisions.

We work as a valued partner with some of the world’s most innovative brands and solution providers including Hikvision, Paxton, Pyronix, and Apollo. We’re proud to supply their products, all backed up with a combination of our team’s vast real-life experience with unsurpassed product and technical knowledge.

We are Fortus. We’re here to change the game.

Future. Secure.

Application question(s):

Please confirm your salary expectations

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in hitchin, hrt

Branch Liaison Administrator

Head of Retention

Head of Housing Performance & Insight

Head of Bids

Festival Bar Staff

Head of IT

Head of Retention

Head of Product Security

Head of Marketing & Customer Growth

Head of Insights

Head of Marketing

Head of Orchestration

Head Of Food Operations

Digital Marketing Manager

Head of Internal Communications

Head of Governance & Customer Disruption

Head of Export Knowledge Transfer (Defence)

Head Stylist - Dog Groomer

Strategic Delivery Lead – Operating Model Transformation & Organisation ...

Travel Manager

I want to receive the latest job alerts for head of customer experience in hitchin, hrt

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