Service delivery manager Work, Jobs in Hoddesdon (with Salaries)

Service Delivery Manager
Serco Group —Hitchin
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
11d
Service Delivery Manager (DFS)
HCLTech —London
4d
Service Delivery Manager Associate
Ericsson —Hatfield
- Computer Science
- Engineering
- English
1d
Parking Services Manager
East Herts Council —Hertford
- £50,011 - £54,189 a year
- Free parking
- Annual leave
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
4d
Senior Service Delivery Manager
Nscale —London
- Remote
- AI
- Leadership
- Communication skills
Quick apply
Senior Service Delivery Manager
CloudFactory —London
- Full-time
- Hybrid work
- Bachelor's degree
- Life insurance
Quick apply
7d
Senior Service Delivery Manager
SoftwareONE —London
- Full-time
- Leadership
- Communication skills
Service Delivery Manager
Hitachi Solutions —London
- Full-time
- Hybrid work
- Management
- Project management
- Communication skills
Quick apply
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Collection/Delivery Driver
Nella Cutlery Services —London
- From £42,900 a year
- Full-time
- Sales
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
Duty Manager
Coach Travel Group —Stansted Airport
- £38,000 - £46,000 a year
- Full-time
- Analysis skills
- IT
- In-person
- Free parking
Quick apply
5d
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
14d
Customer and Trading Manager - Nightshift
Sainsbury's —Hoddesdon
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Delivery Manager
Royal Borough of Greenwich —London
- £49,056 - £52,194 a year
- Mentoring
- In-person
- Annual leave
- Employee discount
6d
Delivery Manager
AWTG —London
- Azure
- Agile
- AI
Order Operations Manager
Princeps Electronics Limited —Harlow
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
6d
Freelance Event Manager
Mentorhero —London
- £200 - £300 a day
- Hybrid work
- In-person
Quick apply
2d
Purchasing Administrator
Ammega Belting Ireland —Hertford
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
7d

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Service Delivery Manager

Serco Group -
Hitchin

Apply Now

Job details

Full-time

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Pension

Full job description

Job title: Service Delivery Manager (PIP)

Band: 4

Contract: Perm

Location: Hitchin

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety.

Reason for the role

The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.

Structure and reporting relationship

The Service Delivery Manager will report directly into the Regional Quality & Performance Manager within Clinical Operations
The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators.

Key accountabilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
Deliver team objectives and performance against targets through robust performance management methods.
Facilitate communications which support delivery.
Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
Work with Regional Manager to drive continuous improvement and disseminate though team.
Investigate and resolve customer complaints and escalate serious complaints as required.
Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Clinical Standards Lead(s) if required).
Ensure Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
Support the continuous professional development of staff and encourage shared learning.
Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Other ad hoc duties as required.

Essential technical and professional skills, knowledge, and qualifications

Experience leading and developing teams.
Experience of delivering challenging performance targets.
Health Assessment experience helpful but not essential.
Ability to engage and support remote teams.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDHIT

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service delivery manager jobs in hoddesdon

Service Delivery Manager

Service Delivery Manager (UK)

Service Delivery Manager (DFS)

Service Delivery Manager Associate

Parking Services Manager

Service Delivery Manager

Senior Service Delivery Manager

Senior Service Delivery Manager

Senior Service Delivery Manager

Service Delivery Manager

Service Delivery Manager

Collection/Delivery Driver

Duty Manager

Customer Success Manager

Customer and Trading Manager - Nightshift

Delivery Manager

Delivery Manager

Order Operations Manager

Freelance Event Manager

Purchasing Administrator

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