About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
LogicMonitor is seeking a Senior Technical Trainer to join our Global Product Training team in London. In this role, you will combine deep platform expertise with strong instructional skills to enable customers, partners, and internal teams to successfully adopt and scale the LogicMonitor platform.
You will deliver high-impact technical training while also shaping course content, improving hands-on labs, and contributing to the overall learning strategy. As a senior team member, you will mentor other trainers and partner cross-functionally to ensure training aligns with product evolution and customer needs.
Here's a closer look at this key role:
- Deliver engaging technical training (instructor-led, virtual, and recorded) for customers, partners, and internal teams
- Facilitate hands-on labs, workshops, and scenario-based learning across foundational to advanced topics
- Clearly explain observability, monitoring, AIOps, cloud, integrations, and troubleshooting concepts to diverse technical audiences
- Maintain deep expertise in LogicMonitor platform capabilities, including deployment, configuration, alerting, dashboards, reporting, and integrations
- Translate product updates and field feedback into high-quality training content and lab experiences
- Design and maintain training materials including presentations, guides, labs, videos, and assessments
- Build scalable, application-based lab environments that reflect real-world customer scenarios
- Manage training operations through LMS platforms (e.g., Skilljar), including session setup and learner management
- Partner with Product, Engineering, Customer Success, Support, and other teams to ensure training accuracy and readiness
- Mentor and coach trainers on facilitation skills, technical depth, and learner engagement
- Measure and improve training effectiveness using feedback, assessments, and performance data
- Travel (25–50%) for customer training, workshops, and enablement events
What You'll Need:
- Bachelor's degree in Computer Science, IT, Education, or related field (or equivalent experience)
- 4+ years in technical training, enablement, customer education, or related roles
- Strong understanding of IT infrastructure, monitoring, observability, and cloud technologies
- Experience delivering instructor-led, virtual, and recorded technical training
- Ability to simplify complex technical concepts for varied audiences
- Experience facilitating hands-on labs and technical workshops
- Strong communication, presentation, and stakeholder management skills
- Based in or near London, with ability to travel
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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.
