Executive director Work, Jobs in Holmewood, Dby (with Salaries)

Service Delivery Manager
Mitel —Nottingham
- Full-time
- Management
- Sales
- Presentation skills
Executive Officer to the Corporate Leadership Team
Nottinghamshire County Council —Nottingham
- Full-time
- Microsoft Office
- Accounting
- IT
14d
Director of Community Services
Veriano Community & Enterprise Services Ltd —Sheffield
- £6,500 - £8,700 a month
- Full-time
- Management
- Supervising experience
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Personal Assistant to the Directors
East Midlands Railway —Derby
- £32,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
5d
Medical Education & Events Programs Coordinator
PROCEPT BioRobotics UK, Limited —Derby
- Marketing
- Microsoft Office
- Project management
Quick apply
Strategic Accounts Executive
Tes Global —Sheffield
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Travel
Quick apply
Director of Approvals
Health Research Authority —Nottingham
- £90,900 - £113,625 a year
- Full-time
- Hybrid work
- AI
Finance Director
CK Rail Limited —Chesterfield
- £80,000 - £90,000 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
International Business Development Executive
Tes Global —Sheffield
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
Quick apply
Marketing Executive
Age Care Bathrooms —Barlborough
- £29,000 - £31,000 a year
- Overtime
- Social media management
- In-person
- Communication skills
- Free parking
Quick apply
Director of Business Services
Plasztik Kartya Print & Business Services Ltd —Sheffield
- £49,000 - £100,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Bereavement leave
Quick apply
Personal & Social Media Assistant
Paragon Scotland Limited —Doncaster
- £26,508 a year
- Full-time
- Social media management
- Administrative experience
- Analysis skills
Quick apply
Head of Internal Reporting
Greencore Group —Worksop
- Full-time
- Project management
- AI
- Communication skills
- Employee discount
Strategic Campaigns Specialist
Sheffield City Council —Sheffield
- £42,839 - £46,142 a year
- IT
10d
Specialist Support Lead
The Sheffield College —Sheffield
- £40,746 - £47,578 a year
- Full-time
- Mentoring
- School
- Free parking
- Annual leave
12d
Sales Director & Equity Partner
IVY TECH LTD —Derby
- From £40,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Free parking
- Sick pay
Quick apply
5d
Personal Assistant (Business French)
Connect Talent Group —Alfreton
- £35,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Business Development Director
Mitie —Chesterfield
- Full-time
- Sales
- Travel
14d
Procurement & Partnerships Officer
Nexus Multi Academy Trust —Sheffield
- £33,121 - £35,571 a year
- Full-time
- Hybrid work
- School
- Negotiation
- Annual leave
Quick apply
RISE Adviser - East Midlands- Early Years and Primary adviser
Department for Education —Sheffield
- £600 a day
- Part-time
- English
- Maths
- Presentation skills

I want to receive the latest job alerts for executive director in holmewood, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

executive director jobs near holmewood, dby

Service Delivery Manager

Mitel -
Nottingham

Apply Now

Job details

Full-time

Qualifications

Management
Avaya
Sales
VoIP
Presentation skills
Customer relationship management
Organisational skills
Contracts
Communication skills

Full job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

Overview:

We are seeking an experienced and customer-focused Senior Service Delivery Manager to join our UK Service Delivery Management team. This is a key customer-facing role responsible for managing the delivery of complex voice and UC managed services to enterprise customers.

The successful candidate will bring a minimum of 10 years' Service Delivery Management experience, with a deep understanding of voice and Unified Communications environments, managed service operations, service governance, and customer relationship management. You will act as the primary service advocate for assigned customers, ensuring exceptional service performance, continuous improvement, and long-term customer satisfaction.

Responsibilities:

Serve as the senior point of contact for customers regarding service delivery, operational performance, and service improvement initiatives.
Manage the end-to-end delivery of Unified Communications and voice managed services, ensuring contractual commitments and service level agreements are consistently achieved.
Lead regular service reviews, governance meetings, and executive business reviews with customer stakeholders.
Analyse service performance data, identify trends, and implement proactive improvement plans.
Coordinate cross-functional teams including Operations, Engineering, Project Management, Finance, and third-party suppliers.
Drive major incident management activities and provide executive-level communications during service-impacting events.
Manage customer escalations through to successful resolution while maintaining strong stakeholder confidence.
Develop and maintain service improvement plans, risk registers, and customer success strategies.
Ensure accurate reporting of KPIs, SLAs, customer satisfaction metrics, and service performance indicators.
Support contract renewals, service expansion opportunities, and account growth initiatives in partnership with Sales and Customer Success teams.
Contribute to operational excellence initiatives, service transformation programmes, and best practice development.
Partner with the Account Director to manage the financial performance of assigned customer accounts, including reviewing contract profitability, monitoring service delivery costs, identifying margin improvement opportunities, and supporting revenue growth initiatives while maintaining high levels of customer satisfaction.

Requirements:

Minimum 10 years' experience in a Service Delivery Manager role.
Significant experience delivering managed services within voice and Unified Communications environments.
Strong understanding of enterprise telephony technologies, including SIP, VoIP, contact centre solutions, and UC platforms.
Proven experience managing large enterprise customers and complex service contracts.
Demonstrated success in customer relationship management at both operational and executive levels.
Experience leading service governance and presenting to senior stakeholders.
Strong commercial awareness with an understanding of managed service contracts and service credits.
Experience managing service escalations, major incidents, and continual service improvement programmes.
Excellent analytical, organisational, and communication skills.
Experience working closely with Account Directors, Sales teams, and Finance departments to support the commercial management of managed service contracts, including profitability reviews, budgeting, forecasting, and margin improvement activities.

Qualifications:

IL4 Foundation, Practitioner, or higher certification.
Experience with platforms such as Mitel, Microsoft Teams Voice, Cisco, Avaya, Zoom Phone, or other enterprise UC solutions.
Knowledge of contact centre technologies and cloud-based communications services.
SC clearance would be advantageous.

Personal Attributes:

Customer-centric with a strong sense of ownership and accountability.
Confident communicator capable of engaging at all levels of an organisation.
Calm and effective under pressure, particularly during critical incidents.
Strong collaborator with the ability to influence cross-functional teams.
Proactive, commercially aware, and focused on delivering measurable customer outcomes.

What success looks like:

High customer satisfaction and retention levels.
Consistent achievement of contractual service targets.
Delivery of service excellence while supporting agreed margin and financial performance targets.
Effective management of customer relationships and service governance.
Delivery of meaningful service improvements and operational efficiencies that contribute to improved commercial outcomes for both the customer and the business.
Trusted advisor status with key customer stakeholders.
Strong collaboration with the Account Director to achieve customer retention, revenue growth, and contract profitability objectives.

If you are an experienced Service Delivery professional with a passion for Unified Communications, managed services, and customer success, we would welcome your application.

#LI-SS3

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Apply Now

Refine Your Search

executive director jobs in holmewood, dby

Service Delivery Manager

Executive Officer to the Corporate Leadership Team

Director of Community Services

Personal Assistant to the Directors

Medical Education & Events Programs Coordinator

Strategic Accounts Executive

Director of Approvals

Finance Director

International Business Development Executive

Marketing Executive

Director of Business Services

Personal & Social Media Assistant

Head of Internal Reporting

Strategic Campaigns Specialist

Specialist Support Lead

Sales Director & Equity Partner

Personal Assistant (Business French)

Business Development Director

Procurement & Partnerships Officer

RISE Adviser - East Midlands- Early Years and Primary adviser

I want to receive the latest job alerts for executive director in holmewood, dby

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected