Hotel receptionist Work, Jobs in Holmrook, Cma (with Salaries)

Receptionist
Osprey Management Group Limited —Workington
- From £13.06 an hour
- Part-time
- Hotel
- Accounting
- Organisational skills
- Free parking
- Employee discount
Quick apply
2d
Hotel Receptionist
Thomas Milburn (Property) Ltd —St. Bees
- From £13 an hour
- Part-time
- Hospitality
- Customer service
- Computer literacy
- Free parking
Quick apply
Guest Service Assistant - Reception
The Ro Hotel —Bowness-on-Windermere
- £26,977.60 a year
- Full-time
- Hospitality
- Hotel
- Front desk
- Free parking
- Employee assistance programme
Quick apply
2d
Night Reception Team Member - Part Time
Travelodge —Workington
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
7d
Receptionist
Langdale Leisure Limited —Ambleside
- £27,727.18 a year
- Weekend availability
- Bar
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
11d
Assistant Reception Manager
Low Wood Bay Resort & Spa —Windermere
- £29,577.60 a year
- Full-time
- Hotel
- Front desk
- In-person
- Free parking
- Employee discount
Quick apply
4d
Reception Manager
Scafell hotel —Keswick
- £30,000 - £35,000 a year
- Weekend availability
- Bilingual
- Hospitality
- Hotel
Quick apply
General Assistant - Bar and Waiting On
Tweedies Bar and Lodge —Ambleside
- From £12.71 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Employee discount
Quick apply
8d

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Receptionist
Osprey Management Group Limited —Workington
Answer telephone calls and email enquiries promptly and professionally. You will be responsible for managing reservations, checking guests in and out, handling…
From £13.06 an hour
Quick apply
2d
Hotel Receptionist
Thomas Milburn (Property) Ltd —St. Bees
Dealing with customers and general enquiries. Checking customers in/out of rooms. Handle guest inquiries, requests, and complaints in a professional and timely…
From £13 an hour
Quick apply

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Receptionist

Osprey Management Group Limited
Workington

Quick apply

Job details

Permanent | Part-time | Full-time
From £13.06 an hour
2 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Accounting
Accommodation booking
Organisational skills
Front desk
Guest services telephone call handling
Cash handling
Communication skills
Hotel front office operations

Full job description

Receptionist Job Description

Job Title

Hotel Receptionist

Location

Hunday Manor Hotel, Workington, Cumbria

Reports To

Front of House Manager / Hotel Manager

Job Type

Full-time and Part- time available.

About Hunday Manor Hotel

Hunday Manor Hotel is a welcoming country house hotel located on the outskirts of Workington, Cumbria our renovation work is almost complete, and we are looking for an outstanding individual to join our team. We pride ourselves on delivering exceptional customer service, creating memorable guest experiences, and maintaining the highest standards across all areas of the hotel. We are looking for a professional, friendly, and organised Receptionist to become an integral part of our Front of House team.

Role Purpose

As the first point of contact for our guests, the Receptionist plays a vital role in creating a warm and professional first impression. You will be responsible for managing reservations, checking guests in and out, handling enquiries, and ensuring the smooth day-to-day operation of the hotel reception using the Rezcontrol Property Management System (PMS).

Key Responsibilities

Welcome guests with a friendly, professional, and approachable manner.
Complete efficient guest check-ins and check-outs.
Manage reservations using the Rezcontrol hotel management system.
Process amendments, cancellations, and group bookings accurately.
Answer telephone calls and email enquiries promptly and professionally.
Provide guests with information about the hotel, facilities, local attractions, and surrounding area.
Handle guest requests and resolve any concerns or complaints efficiently, escalating where appropriate.
Process guest payments and maintain accurate financial records.
Reconcile daily cash, card payments, and reception reports.
Liaise effectively with Housekeeping, Food & Beverage, Maintenance, and Management to ensure excellent guest service.
Ensure guest profiles and booking information are accurately maintained within the PMS system.
Maintain confidentiality of guest information in accordance with GDPR.
Promote hotel services, dining options, events, and upgrades to maximise revenue opportunities.
Assist with administrative duties, filing, and reporting as required.
Ensure the reception area remains clean, organised, and welcoming at all times.
Follow all company policies, health and safety procedures, and fire evacuation protocols.

Skills & Experience

Essential

Previous customer service experience.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Good computer literacy and confidence using reservation or booking systems.
Ability to work under pressure while maintaining a calm and professional manner.
Flexible approach to working shifts, including evenings, weekends, and bank holidays.
Professional appearance and positive attitude.
Previous experience in using hotel PMS systems.

Desirable

Previous hotel reception experience.
Experience using the Rezcontrol Property Management System.
Knowledge of hotel operations and hospitality standards.
Cash handling and payment processing experience.

Personal Qualities

Friendly and approachable.
Reliable and punctual.
Team player with a willingness to support colleagues.
Positive attitude with a passion for delivering outstanding guest service.
Excellent problem-solving skills.
Able to multitask and prioritise effectively.
Professional and trustworthy.

Working Hours

Shifts will be worked on a rota basis and may include:

Early shifts
Late shifts
Evenings
Weekends
Bank Holidays

Flexibility is essential to meet the operational needs of the hotel.

What We Offer

Competitive rate of pay.
Company pension scheme.
Staff meals whilst on duty (where applicable).
Employee discounts across the hotel.
Training and development opportunities, including Rezcontrol system training.
Supportive and friendly working environment.
Opportunities for career progression within the hotel.

Equal Opportunities

Hunday Manor Hotel is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from candidates of all backgrounds and are committed to equal opportunities in employment.

Pay: From £13.06 per hour

Benefits:

Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

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