House manager Work, Jobs in Horley, Sry (with Salaries)

Front of House Manager
The Queens Hotel & Spa Brighton —Brighton
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Sick pay
Quick apply
Head of Clubhouse Operations & Member Experience
The Parklangley Club —Beckenham
- From £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
7d
Kitchen Assistant
Care UK —Horley
- £12.71 an hour
- Part-time
- Annual leave
- Employee discount
Supply Chain Coordinator
SVC Labs —Gatwick Airport
- £25,000 - £27,500 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Free parking
- Store discount
Quick apply
8d
Sous Chef
Radisson Red Gatwick Hotel —Crawley
- Up to £35,000 a year
- Full-time
- In-person
Quick apply
3d
Deputy Manager
Hollywoodbowlgroup —Crawley
- Up to £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
People Manager
East Surrey College —Redhill
- £51,277.51 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
- Free parking
Commercial Director
Holmewood House School —Royal Tunbridge Wells
- £55,000 - £65,000 a year
- Full-time
- CRM software
- Business development
- Travel
- Free parking
Quick apply
4d
Night Retail Replenishment Manager
World Duty Free Group —Gatwick Airport
- Full-time
- Sales
- Customer service
- Merchandising
- Free parking
- Employee assistance programme
Quick apply
9d
Senior Service Advisor
Rossetts Commercials —Crawley
- £34,750 - £38,028 a year
- Full-time
- Customer service
- In-person
- Commercial driving
- Profit sharing
- Employee assistance programme
Quick apply
Team Member - Gatwick Airport
Pret A Manger —Gatwick Airport
- £15.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Sales Manager
Living Rooms —Maida Vale
- £40,000 - £50,000 a year
- Full-time
- Sales
- Hotel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Restaurant Supervisor - Beefeater
Beefeater —Redhill
- £14.51 an hour
- Part-time
- Leadership
- Restaurant
- Employee discount
Quick apply
1d
Operations Manager
Neils Steels Ltd —Brighton
- £31,000 - £38,000 a year
- Full-time
- Management
- English
- Microsoft Office
Quick apply
2d
Lodge Manager
Churchill Retirement PLC —East Grinstead
- £25,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
Team Member - Night Shift - Gatwick Airport
Pret A Manger —Gatwick Airport
- £17.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Team Member Kitchen - Gatwick Airport
Pret A Manger —Gatwick Airport
- £15.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Nursery Manager
MKM Childcare Limited —Crawley
- £40,000 - £46,000 a year
- Full-time
- Childcare
- Management
- In-person
- Annual leave
- Employee discount
Quick apply
1d
PR Account Manager
Spa Communications —Royal Tunbridge Wells
- From £35,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Annual leave
- Work from home
Quick apply

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Front of House Manager

The Queens Hotel & Spa Brighton -
Brighton

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee discount
Sick pay

Qualifications

Hospitality
Customer service
Supervising experience
Organisational skills
Leadership

Full job description

The purpose of this role is to actively manage and develop the reception team, making sure that they meet and exceed guests’ expectations by training and encouraging them, promoting a helpful and professional image, to ensure the wellbeing of all guests and staff alike, maintain a high level of customer service throughout and ensure the overall smooth running of the hotel at all times when on duty. To ensure that department goals and targets are achieved whilst ensuring revenue is maximised through occupancy, rates and upselling.

Responsibilities

Training and developing staff to provide the department with an appropriately and motivated workforce.
Ensuring the team functions to the professional and consistent standards to provide the best level of customer service to meet the hotel’s needs.
Ensuring all team members are always professionally attired.
Ensuring all receptionist are fully trained and confident with the operating system
Cooperate with revenue manager in order to meet monthly budgets and maximise revenue and occupancy.

AS DUTY MANAGER

Assuming responsibility for the running of the hotel in the absence of senior management
Coordinating guests and staff during an emergency and have good knowledge of fire procedures
Responsible for the training of new reception staff
To be fully aware of the Hotel’s Fire Safety procedures and Health and Safety procedures
Dealing with complaints quickly and efficiently and find suitable solutions to any problems that may arise, record and communicate issues to management and colleagues in a constructive and clear manner.
To liaise with guests and other departments, passing relevant information onto staff especially specific requirements or arrangements.
Assisting with all departments in times of pressure – where reasonably possible.
Ensuring proper handling of O.O.O rooms with maintenance and housekeeping departments.
Obtaining feedback from guests and to use this to improve service and top pass on such to the senior management and other relevant HOD’s
Supervise and participate in all activities related to the process of allocating rooms in order to meet guests’ needs.
Ensure that Billing Instructions are accurate and clear.
To be aware of and promote all services offered in the Hotel
Welcoming and bid farewell to all visitors to the hotel in a warm and professional manner.
Ensuring all guests receive prompt service and guidance from the reception staff.
Ensuring that all areas are maintained to a high standard of cleanliness.
Ensuring that daily procedures re followed and completed correctly
Ensuring daily banking is correct
Making sure that Company policies are followed at all times
Replying to guests’ email or telephone enquiries, such as group bookings promptly and efficiently when the person responsible is not available or busy with other activities.
Reporting and recording no-shows on a daily basis
Ensuring all pre –authorizations are completed and report any declined ones.
Ensuring every reservation has been either preauthorized; reported or cancelled in order to maximize revenue and occupancy.
Working reception shifts when and if necessary.

HEALTH AND SAFETY

To be fully aware of the Hotel’s Fire Safety procedures and Health and Safety regulations
Ensuring all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the maintenance and/or management.
Assisting with the health and safety and fire prevention at the hotel and monitor all fire alarm systems, including assisting in emergency and evacuation procedures.
Ensuring that all areas of the hotel, equipment and grounds are kept secured so that all visitors and employees benefit from a safe, secured environment.
Provide regular H&S and fire training for all members of staff.
Assisting Operations Manager in managing all health and safety aspects of the hotel such as carrying out fire drills, ensuring weekly fire tests are carried out.
Ensuring all departments follow safety rules
Reporting all issues to Operations Manager to ensure all mandatory requirements are met.

Job Types: Full-time, Permanent

Benefits:

Company pension
Cycle to work scheme
Employee discount
Sick pay

Work Location: In person

Quick apply

Refine Your Search

house manager jobs in horley, sry

Front of House Manager

Head of Clubhouse Operations & Member Experience

Kitchen Assistant

Supply Chain Coordinator

Sous Chef

Deputy Manager

People Manager

Commercial Director

Night Retail Replenishment Manager

Senior Service Advisor

Team Member - Gatwick Airport

Sales Manager

Restaurant Supervisor - Beefeater

Operations Manager

Lodge Manager

Team Member - Night Shift - Gatwick Airport

Team Member Kitchen - Gatwick Airport

Massimo Dutti Operations Manager- Regent Street

Nursery Manager

PR Account Manager

I want to receive the latest job alerts for house manager in horley, sry

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