Junior service technician Work, Jobs in Horley, Sry (with Salaries)

3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
9d
Junior Water Treatment & Hygiene Apprenticeship
DSW Water Treatment & Engineering Ltd —London
- £8.00 - £12.71 an hour
- Full-time
- Plumbing
- Power tools
- Construction
- Annual leave
Quick apply
3d
IT Support Technician (Junior)
Proper Snacks —London
- Full-time
- Travel
- IT
- In-person
Quick apply
4d
Junior Content Services Technician (UK)
EIKON Group —London
- £27,500 a year
- Weekend availability
Quick apply
10d
Junior Technician / service technician
Supercar Specialist —Longfield
- £28,000 - £35,000 a year
- Full-time
- Driving
- Power tools
- In-person
- Free parking
Quick apply
Apple Retail Service Technician - Selfridges
Select Tech Group —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
2d
Junior Reinsurance Technician
Markel International Services Ltd —London
- Microsoft Excel
- Microsoft Office
- SQL
- Annual leave
- Flexible schedule
Quick apply
7d
Senior CAD Technician
Balfour Beatty —Redhill
- Hybrid work
- AutoCAD
- Annual leave
7d
Pharmacy Technician
Montu UK —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
Senior AV Technician
Searcys —London
- £40,000 - £45,000 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
Quick apply
9d
Maintenance Technician
M&F Dem Property Ltd —London
- £24,420.00 - £45,727.79 a year
- Schematics
- Customer service
- Maintenance
Quick apply
7d
Maintenance Technician
Places for People —Burgess Hill
- £13.45 an hour
- Customer service
- Maintenance
- Communication skills
- Employee discount
3d
Senior Revit Technician
Elliott Wood Partnership —London
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Protein Scientist
Substrate Bio —London
- Full-time
- Laboratory experience
- Maintenance
- AI
- Annual leave
Quick apply
Maintenance Supervisor - Soho House Brighton
Soho House & Co. —Brighton
- £20 an hour
- Maintenance
- Plumbing
- Communication skills
- Employee discount
Quick apply
Vehicle Technician
Crawfords Group —Billingshurst
- From £40,000 a year
- Full-time
- Computer literacy
- Maintenance
- Power tools
- Free parking
- Health & wellbeing programme
Quick apply
3d
Pharmacy Technician
Welbeck —London
- Full-time
- Leadership
13h
Bank Nuclear Medicine Radiographer/Technologist
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £24.61 - £39.38 an hour
- Weekend availability
- Customer service
- Computer literacy
- Supervising experience
Senior MEP Revit Technician
Grit Talent —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- AutoCAD
- CAD
- Engineering
Quick apply
3d
Functional Genomics Scientist
Substrate Bio —London
- Full-time
- Doctoral degree
- Laboratory experience
- Maintenance
- Annual leave
Quick apply

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3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
9 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Azure
Windows
Firewall
DHCP
Virtualisation
Mentoring
DNS
SharePoint
Mac OS
Root cause analysis
Communication skills
IaaS
Active Directory
VPN

Full job description

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you have mastered 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

3–5 years’ experience working within an MSP environment
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

junior service technician jobs in horley, sry

3rd Line Service Desk Technician

Junior Water Treatment & Hygiene Apprenticeship

IT Support Technician (Junior)

Junior Content Services Technician (UK)

Junior Technician / service technician

Apple Retail Service Technician - Selfridges

Junior Reinsurance Technician

Senior CAD Technician

Pharmacy Technician

Senior AV Technician

Maintenance Technician

Maintenance Technician

Senior Revit Technician

Protein Scientist

Maintenance Supervisor - Soho House Brighton

Vehicle Technician

Pharmacy Technician

Bank Nuclear Medicine Radiographer/Technologist

Senior MEP Revit Technician

Functional Genomics Scientist

I want to receive the latest job alerts for junior service technician in horley, sry

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