technical support occupations Work, Jobs in horsham, wsx (with Salaries)

IT - 1st Line IT Technical Support
Global 4 Communications Limited —Horsham
- Full-time
- Referral programme
Quick apply
Part Time Field Support Assistant (Parking Systems)
Utilise Recruitment —Horsham
- £12.73 an hour
IT Support Technician
Salutem Care & Education —Billingshurst
- £12.71 - £13.00 an hour
- Communication skills
- School
IT Support Technician (Level 2)
Ardingly College —Haywards Heath
- £28,000 - £30,000 a year
- Full-time
- School
1d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
10d
IT Support Apprentice
QA Apprenticeships —Horsham
- £15,600 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer literacy
- Employee discount
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
Support Technician Airport Systems
Embross —Gatwick Airport
- £22,000 - £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Computer networking
Quick apply
10d
Software Developer Support Apprentice
QA Apprenticeships —Horsham
- £15,600 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer literacy
- Employee discount
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills
10d
3rd Line Support Engineer
Wey Computing Solutions Limited —Send
- £30,000 - £42,000 a year
- Full-time
- Azure
- Windows
- Maths
- Free parking
- Employee discount
Quick apply
10d
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply
5d
IT Support Technician Apprentice
Atlas Copco Group —Burgess Hill
- IT
- In-person
- Communication skills
5d
IT Support Engineer
Capital On Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Senior IT Technician
Learning Partners —Guildford
- £31,481 - £33,764 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
12d
ICT and Data Assistant
Royal Borough of Kingston —London
- Administrative experience
- Organisational skills
- School
2d
1st Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions Ltd —Crawley
- £24,000 - £26,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply
Bill to Cash Project Support
Rentokil Initial Group —Crawley
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Travel
- Free parking
- Employee assistance programme
Quick apply
6d

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IT - 1st Line IT Technical Support

Global 4 Communications Limited -
Horsham

Quick apply

Job details

Permanent | Full-time

Benefits

Additional leave
Company pension
Paid volunteer time
Referral programme

Full job description

Salary Depending on experience

Hours: Monday to Friday, Shift pattern 8:30 am - 5:30 pm

Holiday: 25 days + Bank holidays

Office Location: Horsham, West Sussex

Who are Global 4?

We're not your average Managed Services Provider. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. If you're yearning for a fresh opportunity and meaningful rewards, your time to shine is now - join Global 4!

Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer.

What Will You Be Doing?

Work with the Technical Team acting as a single point of contact for IT issues, changes and queries.
Deliver training sessions, and programmes (typically one to one) to end users.
Receiving, logging and managing calls from customers via telephone, online portal, email and instant messaging.
1st line end user support - troubleshooting of IT related problems.
Troubleshoot networking and infrastructure issues and escalating when appropriate.
If appropriate escalate unresolved calls to other members of the Client Experience Team or third parties.
Log all calls in the Service Desk Call Logging system.
Monitoring of customers systems using remote monitoring and management tools
Performing daily checks of systems and services and reporting on the condition of these.
Take full ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely, courteous and professional manner.
Maintain a high standard of customer service for all support queries.
Publishing support documentation to assist other members of the Technical or Client Experience Team or customers with requests for information & provide training if required.
Liaise and work with external technical support teams where appropriate.
Working with other members of the Client Experience Team to ensure all customer services are monitored and ensuring the team know when to escalate or action alerts.
Raise deficiencies in process and procedure with the Technical Team Lead or Client Experience Manager as soon practicably possible.

What do we need from you?

Consistent quality focus and resolution discipline.
Experience stabilising customer faults, escalations, and conflict.
Clear technical communication with customers and partners
Strong documentation accuracy and process adherence.
Structured workload management in high-volume environments.
Professional, presentable, approachable and courteous.
Excellent telephone manner.
Attention to detail and ability to listen and learn.
Tenacious and willing to go the extra mile.
Ability to develop technical and client experience skills in line with the services offered by the business.

What benefits will you receive?

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
33 days holiday allowance including bank holidays
5 additional days leave granted based upon length of service
£250 Bright Ideas Scheme
Kudos Employee Recognition Scheme - Including Days Out
Buy & Sell holiday allowance scheme
Death in service benefit
Pension scheme
Eye care vouchers
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

technical support occupations jobs in horsham, wsx

IT - 1st Line IT Technical Support

Part Time Field Support Assistant (Parking Systems)

IT Support Technician

IT Support Technician (Level 2)

First Line Support / Helpdesk Engineer - Hybrid

IT Support Apprentice

End User Support Technician

Support Technician Airport Systems

Software Developer Support Apprentice

L2 Support Engineer

3rd Line Support Engineer

IT Support - Trainee

IT Support Technician Apprentice

IT Support Engineer

Trainee IT Support Engineer

Senior IT Technician

ICT and Data Assistant

1st Line Support / Helpdesk Engineer - Hybrid

IT Support Engineer

Bill to Cash Project Support

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