Complaints manager Work, Jobs in Horton, Swa (with Salaries)

People, Planning & Performance Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- From £56,822 a year
- Full-time
- Employee assistance programme
Customer Service & Aftersales Manager
Tredz —Llansamlet
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Operations Administrator
Bro Myrddin Housing Association —Carmarthen
- £22,840 - £24,823 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
Quick apply
Senior Product Manager
Driver and Vehicle Licensing Agency —Swansea
- £57,515 - £62,515 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Product management
- Free parking
- Annual leave
7d
Organisation Design & Development Lead
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
6d
Senior Talent & Learning Consultant
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
5d
Operational Support Officer
HM Courts and Tribunals Service —Swansea
- £25,582 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
11d
Senior IT Service Manager
Driver and Vehicle Licensing Agency —Swansea
- £57,515 a year
- Part-time
- Hybrid work
- DevOps
- Presentation skills
- Travel
- Free parking
- Annual leave
8h
Business Continuity Document Process Manager
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
11d
Operational Support Officer
HM Courts & Tribunal Service —Swansea
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
11d
HR Pay & Reward Manager
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
- Annual leave
- Employee assistance programme
8h
Venue Manager
Arthur Chapman —Neath
- From £31,200 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Profit sharing
Quick apply
4d
Assistant Manager
Lansio Lounge —Tenby
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
Assistant Manager
KwikFit —Swansea
- £30,691 a year
- Full-time
- Employee assistance programme
- Employee discount
6d
Service Delivery Lead - Wales - Our Future Health Programme
Xyla Services —Ammanford
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Travel
Quick apply
7d
Sales Host
Everlast Gyms —Llanelli
- Part-time
- IT
- Employee discount
- Gym membership
Quick apply
14d
Food and Beverage - Bar Supervisor - Q15
Parkdean Resorts —Porthcawl
- Weekend availability
- Bar
- Supervising experience
- Restaurant
- Store discount
- Employee assistance programme
Quick apply
IT Technician
Dunbia —Cross Hands
- Full-time
- Computer literacy
- Engineering
- Analysis skills
Health Care Assistant/Support Worker - Wales - Our Future Health Programme
Xyla Services —Ammanford
- £19 - £26 an hour
- Part-time
- BLS Certification
- Travel
- Communication skills
Quick apply
7d
Quality Manager
Brenntag UK Limited —Swansea
Quick apply

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People, Planning & Performance Manager (SWTRA)

Neath Port Talbot County Borough Council -
Neath Port Talbot

Apply Now

Job details

Full-time
From £56,822 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme

Qualifications

Climate change

Full job description

Job details

Job reference

REQ05682

Date posted

01/07/2026

Application closing date

28/07/2026

Location

The Quays

Salary

Total Reward Package starting from £56,822* *(Subject to being a member of the local pension scheme.

Package

Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities

Contractual hours

Basis

Full time

Job category/type

South Wales Trunk Road Agent (SWTRA)

People, Planning & Performance Manager (SWTRA)

Job description

At SWTRA, we help create a road network that connects people and places in a safer, greener and more reliable way. We work on projects across South Wales that address some of the country’s most critical challenges. From complex infrastructure, increasing transport needs, and climate change – we combine innovation, expertise, and technology to make South Wales a better place to live, work and visit. You can contribute to work that will have a lasting positive impact on your local community with an organisation where diversity, equity and inclusion are shared values. We’re committed to fostering a work environment that’s supportive, respectful and inclusive, with great opportunities for growth. Why not give it a try? We would be very happy to consider your application to join our skilled, enthusiastic and friendly team.

We are committed to building a diverse and inclusive workforce. We particularly welcome applications from woman as they are currently under-represented in our management roles. All appointments will be made on merit.

Responsibilities

To provide direction in the implementation of business planning and governance arrangements across the Agency, including Service Recovery Plans and Corporate / Welsh Government Performance Management information

To lead on complaints received by the Agent and ensure liaison with Accountable Managers across the Agent, providing advice and support. Also liaising with the Corporate Complaints Officer and the Complaints Ombudsman, as required.

To provide a coordination role in respect of all Freedom of Information requests/Subject Access requests received in the Directorate, providing advice and support and liaising with relevant services in relation to the responses.

To provide management to the Administration Teams across the Agent with specific oversight of the external enquiry process, ensuring a positive customer experience for all who make contact with the Agent.

To assist the IT Manager on optimising the use of information technology, such as the development of Welsh Government and directorate information systems and iProcurement.

To assist with busness emergency planning arrangements within the Agency, ensuring departmental Business Continuity Plans are completed and appropriate. .

To lead on the completion of the Strategic and Annual Business Plans for the Agent, liaising with Strategic and Accountable Managers to ensure relevance, completion and communication.

To lead on Agent internal and external marketing and communication issues, including the provision of monthly newsletters, performance reports and annual reviews.

To provide leadership and management to the Agent Recruitment and Retention team including the management of the Early Careers programme.

To oversee the management of the training plans, programmes and development reviews for all Interns, Apprentices and Graduates.

To be responsible for the Agent’s mail room function, ensuring all mail is dealt with confidentially and in line with GDPR requirements.

To provide a source of expert advice to the Agent Management Team on the Authority’s and Directorate’s business risk management processes.

To strategically lead on the planning and implementing of the Agent’s performance management framework, to support and facilitate a culture of continuous improvement.

To plan, co-ordinate and direct a broad range of operational business support services functions, to assist the Agent in achieving its key objectives.

Apply Now

Refine Your Search

complaints manager jobs in horton, swa

People, Planning & Performance Manager (SWTRA)

Customer Service & Aftersales Manager

Operations Administrator

Senior Product Manager

Organisation Design & Development Lead

Senior Talent & Learning Consultant

Operational Support Officer

Senior IT Service Manager

Business Continuity Document Process Manager

Operational Support Officer

HR Pay & Reward Manager

Venue Manager

Assistant Manager

Assistant Manager

Service Delivery Lead - Wales - Our Future Health Programme

Sales Host

Food and Beverage - Bar Supervisor - Q15

IT Technician

Health Care Assistant/Support Worker - Wales - Our Future Health Programme

Quality Manager

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People, Planning & Performance Manager (SWTRA)

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