Customer success specialist Work, Jobs in Houghton Regis, Bdf (with Salaries)

Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
Talent Acquisition Partner
easyJet —Luton Airport
- Full-time
- Hybrid work
- Annual leave
11d
Business Development Executive
Excelerate360 —Hitchin
- £28,000 - £32,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
4h
Continuous Improvement & Innovation Specialist
PerkinElmer —Seer Green
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Customer Service Advisor
ArtiCAD Ltd —Watford
- £19,000 - £23,300 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Sales
- Customer service
- Store discount
- Work from home
Quick apply
7d
Service Manager
SHJ Medical & Lab Gas Specialists —Chesham
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Field Sales Executive
Charity Link —St Albans
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Talent Development Manager
SettleParadigm —Letchworth
- £58,028 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Free parking
Quick apply
11d
Junior Account Manager
Fodafilment —Welwyn Garden City
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
Quick apply
6h
Branch Manager to National Windscreens LUTON
National Windscreens —Luton
- £40,500 a year
- Full-time
- Hybrid work
- Computer literacy
- IT
- Communication skills
- Employee assistance programme
- Employee discount
1d
Customer Marketing Specialist
Medtronic —Watford
- £54,400 - £81,600 a year
- Full-time
- Remote
- Sales
- Project management
- Travel
Resident Liaison Officer
United Infrastructure —Dunstable
- Full-time
Quick apply
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
HubSpot Specialist
Wagada Digital —St Albans
- Hybrid work
- Customer service
- Project management
- Presentation skills
ICT Security Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Annual leave
- Employee discount
4d
Customer Success Manager - Microsoft
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
Growth Marketing & Lead Generation Assistant
TLCC Services Ltd —Watford
- £14 - £16 an hour
- Part-time
- Hybrid work
Quick apply
13d
Hire & Sales Coordinator
GAP Group —Milton Keynes
- Full-time
- Microsoft Outlook
- Sales
- Customer service
1h
Engineering Administrator
Nationwide Platforms —Luton
- Full-time
- Microsoft Office
- Communication skills
14d

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customer success specialist jobs near houghton regis, bdf

Customer Success Officer - Contracted clients

CMP -
Royston

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Benefits

Free parking
Casual dress
Sick pay
On-site parking

Qualifications

CRM software
Management
Salesforce
Administrative experience
Organisational skills
Communication skills

Full job description

Overview
CMP is a specialist professional services business, focused on workplace dispute resolution, employee relations and personal development.

We are seeking a dedicated Customer Success Officer working with our contracted clients to join our dynamic team. This role involves building strong relationships with clients, ensuring their satisfaction, and supporting their ongoing success with our services. The ideal candidate will possess excellent communication skills, strong organisational skills with an attention to detail. This position offers an exciting opportunity to contribute to client retention and growth while working in a collaborative environment.

Key Responsibilities

Project Coordination

Act as a central liaison point between clients, associates, Client Relationship Managers, and internal teams
Set up and manage projects across systems
Ensure all case/project information is complete, accurate, and accessible to stakeholders
Allocate associates to work in line with contractual KPIs and operational strategy
Monitor delivery, highlighting risks, capacity issues, and over/under delivery
Attend client meetings and reviews where required

Delivery Management & Reporting

Maintain oversight of project progress, timelines, and volumes
Produce and distribute weekly reporting and contract performance data
Ensure adherence to Quality Delivery Plan standards and contribute to continuous improvement
Manage stakeholder communications and ensure documentation is correct and up to date

Resource & Associate Management

Track associate availability and deployment
Coordinate quality assurance, supervision, and mentoring where needed
Support smooth workflow through query handling and internal coordination

Financial & Commercial Oversight

Monitor budgets and Purchase Order (PO) limits, escalating issues
Check and approve associate invoices against timesheets
Liaise with Finance to raise invoices and close projects

Data Management

Maintain accurate CRM (e.g. Salesforce) and database records
Input evaluation and confidential data, ensuring integrity and compliance

Compliance & Governance

Adhere to company policies, procedures, and H&S requirements
Ensure information security compliance (e.g. ISO27001, CE/CE+)
Follow document control, branding standards, and behavioural framework
Build and maintain positive client and associate relationships

In carrying out these duties the post holder will:

Undertake any other duties reasonably required by the line manager or senior leadership team.

Person Specification

Previous experience in an administrative or coordination role
Experience using CRM systems (e.g. Salesforce), Microsoft 365 desirable
Strong verbal and written communication with high attention to detail
Ability to work in a fast-paced, dynamic team environment
Self-motivated with strong organisational skills
Behavioural Attributes
Confident and professional when engaging with multiple stakeholders
Strong ability to coordinate, prioritise, and manage competing demands

Pay: £27,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking
Sick pay

Work Location: Hybrid remote in Royston SG8 5NT

Quick apply

Refine Your Search

customer success specialist jobs in houghton regis, bdf

Customer Success Officer - Contracted clients

Associate Delivery Manager

Talent Acquisition Partner

Business Development Executive

Continuous Improvement & Innovation Specialist

Technical Customer Service Advisor

Service Manager

Field Sales Executive

Talent Development Manager

Junior Account Manager

Branch Manager to National Windscreens LUTON

Customer Marketing Specialist

Resident Liaison Officer

Client Operations Manager

HubSpot Specialist

ICT Security Analyst

Customer Success Manager - Microsoft

Growth Marketing & Lead Generation Assistant

Hire & Sales Coordinator

Engineering Administrator

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