Duty manager Work, Jobs in Houghton Regis, Bdf (with Salaries)

Service Delivery Manager
Wilson James —Luton
- £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Driving
- Annual leave
- Employee discount
9d
Operational Excellence Manager – Europe
Spreetail —Leighton Buzzard
- Full-time
- Remote
- English
- Analysis skills
- Warehouse experience
Quick apply
Director Of Sales - Kents Hill Park - The Venues Collection
Levy —Milton Keynes
- Full-time
- Sales
- Hotel
- Business development
- Annual leave
- Employee assistance programme
Multisite Hospitality Manager - Berkhamsted
Chartwells —Berkhamsted
- £39,000 a year
- Supervising experience
- Communication skills
- School
- Free parking
- Employee discount
Community Phlebotomist
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
- £25,760 - £27,476 a year
- Part-time
- Management
8d
Senior Site Manager - Volume Housebuilder, Houghton Regis, LU5 5QZ
untypical —Houghton Regis
- Contracts
- IT
- Construction
- Employee assistance programme
Warehouse Shift Manager (Nights)
GXO Logistics —Dunstable
- Up to £39,000 a year
- Full-time
- Warehouse experience
- Leadership
- Annual leave
- Employee assistance programme
1d
Operations Manager, Frasers Plus Luton, Luton, UK
CBRE —Luton
- Full-time
13d
Chef Manager - Woburn Safari Park
Woburn Enterprises —Woburn
- Weekend availability
- Hospitality
- Cooking
- Leadership
Social Work Assistant
Milton-Keynes-Council —Milton Keynes
- £32,061 - £36,363 a year
- In-person
- Care plans
- Annual leave
- Employee discount
4d
Health & Safety Manager
David Lloyd Clubs —Luton
- £32,200 a year
- Maintenance
- Team management
- Employee discount
7d
Complex Case Manager
Central London Community Healthcare NHS Trust —Harpenden
- £51,657 - £58,785 a year
- Part-time
- Rehabilitation centre
4d
Territory Sales Manager
Bestway Group —Luton
- Full-time
- Customer service
- Communication skills
Quick apply
Race Director
Daytona Motorsport —Milton Keynes
- From £13.50 an hour
- Weekend availability
- Hospitality
- Management
- Organisational skills
Quick apply
8d
Van Sales Manager
Volvo Group —Dunstable
- Sales
- Mentoring
13d
School Holiday Camp Manager
Active Learning Group —Codicote
- £688.75 - £760.00 a week
- Full-time
- Childcare
- In-person
- School
- Employee discount
Quick apply
1d
Facilities Manager
Connells Group —Milton Keynes
- Full-time
- Organisational skills
- Time management
Quick apply
7d
Internal Fleet Account Executive
Arnold Clark —Milton Keynes
- £27,000 - £300,000 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
6d
Assistant Store Manager
Evans Cycles —Dunstable
- Weekend availability
- Sales
- Customer service
- Computer literacy
- Employee discount
Quick apply
Passenger Care Team Leader
Ethos Farm —Luton
- £14.47 an hour
- Full-time
- Customer service
- Maintenance
- English
- Health & wellbeing programme
- Employee assistance programme
Quick apply

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Service Delivery Manager

Wilson James -
Luton

Apply Now

Job details

Full-time
£46,000 a year
9 days ago

Benefits

Cycle to work scheme
Annual leave
Employee discount
Referral programme

Qualifications

Driving Licence
Customer service
Microsoft Office
Driving
Leadership
Communication skills

Full job description

Service Delivery Manager

Permanent
Location: Luton
Hours: Full time, Monday - Friday
Pay: £46,000 pa

We are seeking an experienced and driven Service Delivery Manager to join our Leadership Team, overseeing Assisted Travel operations. This is a key role responsible for leading daily operational performance, delivering exceptional passenger care, and fostering strong collaboration with airlines and airport stakeholders.

About the Role:

Lead and manage the Assisted Travel operation, ensuring consistent delivery of high-quality passenger services.
Ensure all Service Level Agreements (SLAs) and regulatory standards (including ECAC legislation) are met and maintained.
Drive a culture of continuous improvement, proactively identifying trends and implementing corrective actions.
Oversee incident, complaint, and compliance processes, ensuring investigations and reporting are completed in line with SOPs.
Build and maintain strong, collaborative relationships with airport stakeholders, airlines, and partners.
Manage and develop the Duty Management Team, setting clear objectives and driving performance.
Ensure effective resource planning, including rostering, absence management, and coverage to meet operational needs.
Maintain a safe and secure environment through robust Health & Safety practices, audits, and asset control.

Why Join Us?

Annual leave entitlement of 5.6 weeks
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents.
Financial support
Discounts on hundreds of retail sites
Cycle to Work scheme

What we are looking for:

Proven experience leading a customer service-led operation and delivering against contract or performance targets.
Demonstrated ability to manage, motivate, and develop high-performing teams.
Strong leadership and communication skills, with the ability to influence at all levels.
Experience managing change and driving teams to achieve operational goals.
Ability to work effectively in a fast-paced, high-pressure environment while maintaining service excellence.
Proactive approach to problem-solving with strong decision-making skills.
Sound knowledge of Health & Safety practices, with a “Safety First” mindset.
Full UK driving licence and proficiency in Microsoft Office and operational systems.

Interested? Apply now and let your career take off!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Please note:

An Access NI Disclosure Check will be required for this position
Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.

Apply Now

Refine Your Search

duty manager jobs in houghton regis, bdf

Service Delivery Manager

Operational Excellence Manager – Europe

Director Of Sales - Kents Hill Park - The Venues Collection

Multisite Hospitality Manager - Berkhamsted

Community Phlebotomist

Senior Site Manager - Volume Housebuilder, Houghton Regis, LU5 5QZ

Warehouse Shift Manager (Nights)

Operations Manager, Frasers Plus Luton, Luton, UK

Chef Manager - Woburn Safari Park

Social Work Assistant

Health & Safety Manager

Complex Case Manager

Territory Sales Manager

Race Director

Van Sales Manager

School Holiday Camp Manager

Facilities Manager

Internal Fleet Account Executive

Assistant Store Manager

Passenger Care Team Leader

I want to receive the latest job alerts for duty manager in houghton regis, bdf

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