Pensions manager Work, Jobs in Houghton Regis, Bdf (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
13d
National Key Account Manager – Commercial Catering
Advance Catering Group —Dunstable
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Business development
- Travel
- Work from home
- Life insurance
Quick apply
13d
Service Assurance Specialist – Airport Operations
easyJet —Luton Airport
- Full-time
- Hybrid work
- IT
- Employee discount
8h
Policy - HR Policy Manager
Whitbread —Houghton Regis
- £78,000 - £83,000 a year
- Full-time
- Hybrid work
Quick apply
15h
HR Business Partner
Lockheed Martin Corporation —Ampthill
- £62,000 - £78,000 a year
- Full-time
- Computer literacy
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
7d
Operational Support Manager – Airport & Ground Experience
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Leadership
- Employee discount
6d
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
7d
Change Manager
Gist Limited —Hemel Hempstead
- Up to £50,000 a year
- Full-time
- Project management
- Continuous improvement
- Warehouse experience
- Annual leave
- Employee assistance programme
Continuous Improvement Manager
Lockheed Martin Corporation —Ampthill
- £70,000 - £86,000 a year
- Full-time
- Analysis skills
- No degree
- Agile
- Employee assistance programme
- Employee discount
13d
Senior Risk & Resilience Manager
Dominos —Milton Keynes
- Full-time
Internal Refurbishment Project Manager
MD Construction —Hemel Hempstead
- £60,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
2h
Shift Manager (for McRoberts Recruitment) - LTN
Airparks —Luton
- Management
- Business
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Account Manager
Eckoh —Hemel Hempstead
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
OPERATIONS MANAGER
Priority Waste Limited —Bedford
- £45,000 - £55,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
7d
Marketing Manager
FIXRA —Hemel Hempstead
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- No experience needed
- Marketing
- Free parking
- Flexitime
Quick apply
Head of Working Age Adults
Milton-Keynes-Council —Milton Keynes
- £75,111 - £82,663 a year
- No degree
- Annual leave
- Employee discount
4d
Agile Delivery Manager
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Agile
10d
Customer and Trading Manager - Online
Sainsbury's —Dunstable
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
17h
Senior Business Change Manager
easyJet —Luton Airport
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
Warehosue Manager/Supervisor
RIF WORLDWIDE PLC —Dunstable
- From £35,000 a year
- Full-time
- Heavy lifting
- Maintenance
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
8d

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Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
13 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

pensions manager jobs in houghton regis, bdf

Customer Support Specialist (Application Support)

National Key Account Manager – Commercial Catering

Service Assurance Specialist – Airport Operations

Policy - HR Policy Manager

HR Business Partner

Operational Support Manager – Airport & Ground Experience

Associate Delivery Manager

Change Manager

Continuous Improvement Manager

Senior Risk & Resilience Manager

Internal Refurbishment Project Manager

Shift Manager (for McRoberts Recruitment) - LTN

Senior Account Manager

OPERATIONS MANAGER

Marketing Manager

Head of Working Age Adults

Agile Delivery Manager

Customer and Trading Manager - Online

Senior Business Change Manager

Warehosue Manager/Supervisor

I want to receive the latest job alerts for pensions manager in houghton regis, bdf

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