Senior it Work, Jobs in Hove, Esx (with Salaries)

SENIOR CUSTOMER OPERATIONS EXECUTIVE
HelpAlert Ltd —Brighton
- £28,000 - £32,000 a year
- Full-time
- English
- Data entry
- Organisational skills
- Free parking
Quick apply
10d
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
10d
Senior Administrator
Brighton & Hove City Council —Hove
- £34,434 - £39,152 a year
- Part-time
- IT
- Communication skills
- School
IT Business Development Manager
Overline Network Consultants Ltd —Worthing
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Driving
- Travel
- Work from home
Quick apply
10d
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Senior Associate - Tech Ops Engineering
American Express —Brighton
- Full-time
- Azure
- Computer Science
- Engineering
- Life insurance
IT Support Technician (Level 2)
Ardingly College —Haywards Heath
- £28,000 - £30,000 a year
- Full-time
- School
14d
Head of IT
Ancient + Brave —Lewes
- Full-time
- ERP systems
- IT
- Leadership
- Employee assistance programme
- Employee discount
Customer Operations Specialist
Octopus Electric vehicles —Brighton
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Trainee IT Consultant (Business and Finance)
Innovate Tax —Bognor Regis
- Full-time
- Oracle
- No experience needed
- Travel
- Annual leave
- Employee assistance programme
Customer and Trading Manager - Online
Sainsbury's —Hove
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
8d
Senior Delivery Manager
Pensions Regulator —Brighton and Hove
- £59,481 a year
- Full-time
- Azure
- PMP
- Project management
5d
Senior Maintenance Person
Autumn Lodge —Hove
- £36,400 a year
- 12 hour shift
- Carpentry
- Maintenance
- Plumbing
- Paid training
Quick apply
3d
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
9d
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
Operational Transformation Implementation Manager
Sussex Community NHS Foundation Trust —Brighton and Hove
- £66,582 - £77,368 a year
- Full-time
- Human resources
4d
Office Administrator
Whytecliffe Limited —Hove
- £14.02 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Nursing home
- Annual leave
Quick apply
4d
Senior Product Manager
The Pensions Regulator —Brighton
- £85,126 a year
- Full-time
- Hybrid work
- Azure
- Agile
- Leadership
- Annual leave
- Flexitime
10d
Senior TechOps Generalist
Octopus Energy Group —Brighton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Recruitment Consultant – Executive Search
Zearch —Hove
- £25,000 - £70,000 a year
- Full-time
- Sales
- Bachelor's degree
- In-person
Quick apply
3d

I want to receive the latest job alerts for senior it in hove, esx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

SENIOR CUSTOMER OPERATIONS EXECUTIVE

HelpAlert Ltd
Brighton

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
10 days ago

Benefits

Free parking
Casual dress
Company pension

Qualifications

English
Data entry
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Operations Executive

Brighton — office based
Monday–Friday, 9:00am–5:00pm
£28,000–£32,000 depending on experience
Free parking | Workplace pension
Start date: August 2026

Job Summary

This is more than a standard customer service role.

At HelpAlert, we help older people across the UK live safely and independently through our personal alarm and telecare services.

Every day, our customers and their families trust us to provide reassurance, support and help when it matters most.

We are looking for someone who combines empathy, organisation and operational reliability. Someone who enjoys speaking with people, takes ownership of problems and can help keep a growing business running smoothly.

This is a key role within the company, working directly with the leadership team to support customers, coordinate operations and improve the way we work.

About HelpAlert

HelpAlert provides personal alarm and telecare services that help older people across the UK remain safe, supported and independent.

We are a growing, care-led company focused on combining technology, customer support and operational excellence to deliver a reliable and professional service to customers and their families.

As we continue to grow, we are investing in our people, systems and processes, and this role will play an important part in that journey.

What You’ll Be Doing

Customer Support & Care

Answering customer and family enquiries by phone and email
Supporting new customers through onboarding and setup
Handling customer queries, account changes and service requests
Managing sensitive conversations with empathy and professionalism
Resolving issues and following them through to completion
Maintaining accurate customer records and notes

Operations & Administration

Coordinating dispatch and customer deliveries
Supporting stock, returns and replacements
Managing operational tasks and workflows
Keeping jobs, records and systems up to date
Following up on outstanding actions and making sure nothing is missed
Assisting with reporting and general office administration
Supporting the management and development of junior team members

Continuous Improvement

Identifying recurring issues and suggesting improvements
Supporting new processes and operational projects
Helping maintain high standards across customer care and operations
Taking ownership and finding solutions rather than waiting for direction

Who Succeeds Here

People who do well in this role tend to be:

Naturally organised and highly reliable
Calm under pressure
Proactive and self-sufficient
Excellent communicators
Caring but practical
Detail-focused
Comfortable taking ownership
Good problem-solvers
Positive and professional team players

What We’re Looking For

Experience in a customer-facing role with significant telephone contact
Strong administration and organisational skills
Excellent written and verbal communication
Confidence using CRM systems and digital tools
Ability to manage multiple priorities effectively
Strong attention to detail
A proactive approach to work

Experience within telecare, healthcare, housing, customer operations, logistics or service delivery would be advantageous, but attitude and ownership are just as important.

What Success Looks Like

In this role, success means:

Customers and families feel supported and reassured
Issues are resolved properly and efficiently
Customer records are accurate and up to date
Operations run smoothly and professionally
Tasks are completed without constant supervision
Problems are identified and addressed early
The wider team can rely on you

Interview Process

Applications will open in June, with CVs and cover letters reviewed as they come in. Shortlisted candidates will then be invited to attend a half-day Group Interview Day in Brighton on 10th, 11th or 12th August 2026.

The session will include practical exercises, problem-solving activities and interviews designed to help us understand how candidates communicate, prioritise tasks and approach real-world situations.

We expect to make an offer in mid-August, with the successful candidate joining HelpAlert in early September 2026..

Benefits

£28,000–£32,000 depending on experience
Free parking
Workplace pension
Casual dress
Full-time, office-based role
Opportunity to make a genuine difference in a growing care-led business

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Free parking

Application question(s):

Can you work full-time from our Brighton office, Monday to Friday, 9am–5pm? (Yes/No)
Describe a time you had to deal with an upset or worried customer. What was the situation and how did you handle it? (Short answer)
Do you have at least two years’ experience handling customer enquiries by phone and email in an office-based customer service, administration, or operations role?

(Yes/No)

Work Location: In person

Quick apply

Refine Your Search

senior it jobs in hove, esx

SENIOR CUSTOMER OPERATIONS EXECUTIVE

First Response Engineer - Service Desk - MSP

Senior Administrator

IT Business Development Manager

Senior Customer Success Manager

Senior Associate - Tech Ops Engineering

IT Support Technician (Level 2)

Head of IT

Customer Operations Specialist

Trainee IT Consultant (Business and Finance)

Customer and Trading Manager - Online

Senior Delivery Manager

Senior Maintenance Person

1st Line Support Engineer

End User Support Technician

Operational Transformation Implementation Manager

Office Administrator

Senior Product Manager

Senior TechOps Generalist

Recruitment Consultant – Executive Search

I want to receive the latest job alerts for senior it in hove, esx

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected