Hotel & accommodations guest services staff Work, Jobs in Hoxne, Sfk (with Salaries)

Hotel Receptionist
Retreat East Ltd —Ipswich
- £26,436.84 a year
- Weekend availability
- Hospitality
- Computer literacy
- Hotel
- Employee discount
Quick apply
Receptionist
The Elite Venue Selection —Norwich
- Weekend availability
- Hotel
- Front desk
- In-person
- Employee discount
- Referral programme
Quick apply
12d
Front of House - Park Hotel Diss
Park Hotel Diss —Diss
- From £12.71 an hour
- Weekend availability
- Serving
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
Reception & Bookings Coordinator
Georgian Townhouse No.9 —Norwich
- Part-time
- Organisational skills
- Front desk
- Communication skills
- Employee discount
Quick apply
4d
Ground Floor - Team Member
Premier Inn —Norwich
- Up to £13.06 an hour
- Part-time
- Serving
- Hotel
- Front desk
- Employee discount
Quick apply
13d
Ground Floor Team Member
Premier Inn —Norwich
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Night Receptionist
Dunston Hall Hotel, Spa & Golf Resort —Norwich
- £12.71 - £13.16 an hour
- Night shift
- Bar
- Hotel
- Conflict management
- Free parking
- Employee assistance programme
Quick apply
5d
Receptionist and events coordinator
The Hotel Folk —Lavenham
- Up to £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Front desk
- Free parking
- Store discount
Quick apply
3d
Night Porter
The Hotel Folk —Woodbridge
- Up to £13 an hour
- Part-time
- Hospitality
- Hotel
- In-person
- Free parking
- Store discount
Quick apply
1d
Reception - Team Member
Premier Inn —Ipswich
- Up to £13.06 an hour
- Part-time
- Hotel
- Front desk
- Employee discount
Quick apply
4d
Holiday Sales - Owner and Guest Experience Advisor - HS1
Parkdean Resorts —Lowestoft
- £12.71 an hour
- No experience needed
- Front desk
- Resort
- Store discount
- Employee assistance programme
Quick apply
3d
Guest Experience Team Member
Haven —Gorleston-on-Sea
- Up to £12.71 an hour
- Part-time
- Front desk
- Employee discount
Quick apply
13d
Porter
Chartwells —Thorpe Hamlet
- £15.03 an hour
- Cleaning
- Restaurant
6d
Receptionist
The Hotel Folk —Aldeburgh
- Up to £12.71 an hour
- Weekend availability
- Hospitality
- Hotel
- Front desk
- Annual leave
- Employee assistance programme
Multi Site Head Concierge
Number 82 The Unthank —Norwich
- £28,000 - £31,000 a year
- Weekend availability
- Business development
- Team management
- Travel
Quick apply
2d

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Based on your search for hotel & accommodations guest services staff

Hotel Receptionist
Retreat East Ltd —Ipswich
Answer phone calls and emails promptly, addressing inquiries and resolving issues. Enjoy staff discounts on Retreat East’s services and products.
£26,436.84 a year
Quick apply
Spa Attendant
Bedford Lodge Hotel & Spa —Newmarket
With a focus on ensuring a fantastic guest experience for Spa clients, you will be required to tidy and clean all areas of The Spa thoroughly and on a…
£13 an hour
Quick apply

I want to receive the latest job alerts for hotel & accommodations guest services staff in hoxne, sfk

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Hotel Receptionist

Retreat East Ltd -
Ipswich

Quick apply

Job details

Permanent | Full-time
£26,436.84 a year

Benefits

On-site gym
Discounted or free food
Company pension
Company events
Employee discount
On-site parking

Qualifications

Guest check-in and check-out
Hospitality
Customer service call handling
Guest relations
Hotel and accommodations experience
Inbound customer enquiry call handling
Computer literacy
GCSE
Arranging restaurant reservations
Microsoft Office Suite
Organisational skills
Front desk
Computer skills
Guest services
Guest services telephone call handling
Communication skills
Hotel experience

Full job description

About us:

Retreat East is a luxury eco-retreat nestled in the Suffolk countryside, offering premium accommodation, a farm-to-table restaurant, a tranquil spa, and a curated farm shop. Renowned for its sustainable ethos and impeccable guest experiences, Retreat East provides a serene escape for residents and locals.

Role Overview:

As a Receptionist at Retreat East, you will be the first point of contact for our guests, setting the tone for their visit with warmth, professionalism, and efficiency. You will play a key role in delivering exceptional service, ensuring every guest feels welcomed and cared for from arrival to departure.

Key Responsibilities:

Welcome guests with a friendly and professional demeanour.
Handle check-ins and check-outs efficiently using our booking system (MEWS)
Provide detailed information about Retreat East’s offerings, including accommodation, restaurant, spa, and events.
Answer phone calls and emails promptly, addressing inquiries and resolving issues.
Liaise with housekeeping, restaurant, and spa teams to ensure seamless guest service.
Manage bookings for spa treatments, dining, and other on-site activities using hotel platforms (ResDiary, Mews & Trybe).
Maintain accurate records of bookings, payments, and guest preferences.
Process payments and bookings as required.
Assist with managing the reception area, ensuring it remains tidy and welcoming.
Promote Retreat East’s services and amenities to guests, including spa packages, events, and farm shop items.
Encourage guest participation in on-site experiences to enhance their stay.

Skills & Attributes:

Exceptional interpersonal and communication skills.
Strong organisational skills with attention to detail.
Proactive and solution-oriented, capable of handling guest concerns with tact and efficiency.
Familiarity with booking or spa systems (training can be provided).
A genuine passion for hospitality and sustainability.

Qualifications:

Previous experience in a similar role within hospitality is preferred.
Proficiency in Microsoft Office and other basic computer applications.
Ability to work flexible hours, including weekends and holidays.

Why Join Us?

Be part of a supportive, passionate, and growing team.
Enjoy staff discounts on Retreat East’s services and products.
Work in a stunning environment promoting wellness and sustainability.
Opportunities for professional development and growth.
Salary plus share of tips

If you are an enthusiastic individual with a commitment to delivering outstanding guest experiences, we would love to hear from you!

Job Types: Permanent, Full-time

Pay: £26,436.84 per year

Benefits:

Company events
Company pension
Discounted or free food
Employee discount
On-site gym
On-site parking

Application question(s):

Do you have your own transport to reach the site?
Confident with IT systems, including Word, Excel and hotel IT systems

Education:

GCSE or equivalent (required)

Experience:

Hospitality reception: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in hoxne, sfk

Hotel Receptionist

Receptionist

Front of House - Park Hotel Diss

Reception & Bookings Coordinator

Ground Floor - Team Member

Ground Floor Team Member

Night Receptionist

Receptionist and events coordinator

Night Porter

Reception - Team Member

Holiday Sales - Owner and Guest Experience Advisor - HS1

Guest Experience Team Member

Porter

Receptionist

Multi Site Head Concierge

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