Application support specialist Work, Jobs in Hoxton, Gtl (with Salaries)

Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
Technical Provisioning & Support Specialist
Danescroft Solutions —London
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
9d
Application Support Specialist
Collinson —London
- Hybrid work
- Azure
- Computer Science
- Hotel
Employment Specialist (Individual Placement and Support)
Change Grow Live —Romford
- £30,268.05 - £32,802.41 a year
- Team management
- No degree
- Communication skills
- Annual leave
- Employee discount
9d
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Customer Support Specialist
Wellbeing Medical Group —London
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
Local Communications Officer – North – East London
Metropolitan Police —Newham
- £40,519 a year
- Full-time
- English
- Communication skills
Learner Support Specialist
QA Limited —London
- AI
- Annual leave
- Employee assistance programme
2d
Product Support Specialist
Pigment —London
- Full-time
- Remote
- English
- SQL
- Project management
- Flexible schedule
CRM Specialist - Living Proof
Unilever Prestige UK Hub —London
- Monday to Friday
- Microsoft Excel
- Sales
- Microsoft Office
- Employee discount
Quick apply
9d
Onsite IT Support Specialist
Protocol 89 —London
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Customer Support and Product Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- Analysis skills
Quick apply
IP Support Specialist (Renewals)
Reddie & Grose LLP —London
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
11d
Application Support Engineer
Talan —London
- Weekend availability
- Java
- SQL
- C++
Quick apply
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
Retirement Support Specialist
Smart Pension —London
- Hybrid work
- IT
- Employee assistance programme
- Employee discount
Application & Implementation Specialist
Radiometer —Amersham
- Full-time
- Remote
- Project management
- Travel
- Annual leave
3d
Early Years Talent Specialist
Inspired —London
- From £45,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Referral programme
Quick apply
8d
IP Support Specialist (Renewals)
Reddie & Grose —London
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
11d
PMO Support
Ministry of Justice —London
- £30,001 - £42,859 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
8d

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application support specialist jobs near hoxton, gtl

Application Support Specialist

Internova Travel Group -
London

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Job details

Full-time

Qualifications

Power BI
Customer service
NetSuite
Application support
Amadeus
Communication skills

Full job description

Overview:

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.

Responsibilities:

Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to our advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure.

The specialist will be required to support all GTC business divisions & assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment.

As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards.

The specialist will be primarily responsible for managing Travelport solutions including but not limited to:

Support queries raised to the GDS Help Desk (Service desk)
Bespoke advisor work
Implement new pccs
Projects as governed by the business
Growing the Smart Button portfolio.
Enhancing team knowledge on Travelport

General Team Responsibilities

Assist with GDS related questions (Formats, workflow, processes and configurations)
Manage the GDS Help Desk emails.
Manage all new advisors onboarding and offboarding (Agency implementations)
Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces)
Support Implementation of new client OBTs/BTA cards
Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.
Support new product developments and rollouts that encroach on the GDS.
GDS Software installation & support
Support GDS Hotel rate code loading and ongoing maintenance
Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X)
Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite)
Identify and share changes and updates related to the GDS with operational leaders.
Set up / Support Sabre Red apps and scripts.
Set up / Support Galileo Navitas products.
Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus
Support Compleat (mid-office) updates where required.
Support GDS audits as and when required.
Support questions and troubleshoot for all GDS & GDS Tools
Evaluate and escalate where training needs are identified (Advisors).
Evaluate and escalate issues to IT and other operational teams where necessary.
Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams.
Ensure that all internal process documents are kept up to date.
Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes.

Qualifications:

Requirements

Advanced knowledge of the travel industry is essential.
3 -5 years’ experience (fully proficient) working with Travelport (back end)
Travelport script knowledge essential – Smart Buttons preferably
Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business.
Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key)
Ability to move projects and share updates in a timely manner with the project owner.
Ability to manage multiple projects/tasks simultaneously and prioritize own workload.
Excellent oral and written communication skills are essential.
Must have exceptional customer service skills.
Flexibility to support the needs of the business

GDS AND GDS TOOLS

Travelport, Sabre and Amadeus
Mid office tool - Compleat
RoomService
Profile tools - Umbrella Faces, Client Base and Embark
Online Booking Tools – Atriis and Concur
Dolphin Res Module and Back Office
Agresso NetSuite and Advisor OS
Payment Solutions – Conferma and Apexx
Reporting tools - Magnatech and Power BI

Hybrid/Onsite:

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

#Li-remote (if this is a remote role, leave #Li-remote on the very bottom of the Qualifications box; otherwise, remove entirely.

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Refine Your Search

application support specialist jobs in hoxton, gtl

Application Support Specialist

Technical Provisioning & Support Specialist

Application Support Specialist

Employment Specialist (Individual Placement and Support)

Product Support Specialist - EMEA

Customer Support Specialist

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Customer Support and Product Specialist

IP Support Specialist (Renewals)

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CUSTOMER SUPPORT SPECIALIST

Retirement Support Specialist

Application & Implementation Specialist

Early Years Talent Specialist

IP Support Specialist (Renewals)

PMO Support

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