Community assistant Work, Jobs in Hucknall West (with Salaries)

Customer Services Team Leader - Derbion
Savills Management Resources —Derby
- £29,774 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Domestic/Laundry Assistant
Ashmere Nottinghamshire Ltd —Sutton-In-Ashfield
- £12.80 an hour
- Part-time
- In-person
- Hospital experience
- Free parking
- Store discount
Quick apply
2d
Community Care Assistant
Leymar Healthcare —Sutton-In-Ashfield
- £13.75 an hour
- Part-time
- No experience needed
- In-person
- Care plans
- Paid training
- Flexible schedule
Quick apply
SALES ASSISTANT (4HR) - NOTTINGHAM
Dr Martens —Nottingham
- Part-time
- Customer service
- IT
- Employee assistance programme
Shop Assistant
Hunts of Codnor —Ripley
- £12.71 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
- Employee discount
Quick apply
6d
SEN Learning Support Assistant
Fresh Start in Education —Nottingham
- £25 - £35 an hour
- School
- Employee discount
Quick apply
Information Assistant
Nottingham Trent University —Nottingham
- £25,470 - £26,583 a year
- Full-time
- Customer service
- University
- IT
3d
Part Time Support Worker
Consensus —Linby
- £12.76 - £13.02 an hour
- Full-time
- Employee assistance programme
Quick apply
Bridge Coordinator - Student Support
Outwood Grange Academies Trust —Mansfield
- £24,872 a year
- Full-time
- School
- Free parking
- Employee assistance programme
2d
Dispensary Assistant
Peak Pharmacy —Ilkeston
- £13.24 an hour
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Academic Skills Tutor
Nottingham College —Nottingham
- £26,478 - £29,234 a year
- Full-time
- English
- Annual leave
- Employee discount
Quick apply
13h
Quality Control Assistant
DFS —Alfreton
- £25,866 a year
- Quality control
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Live-in Care Assistant
Spinal Homecare —Nottingham
- £1,001 a week
- Full-time
- English
- Travel
- Organisational skills
- Paid training
Quick apply
NEPTS Patient Carer
East Midlands Ambulance Service NHS Trust —Nottingham
- £25,272 a year
- Weekend availability
- Patient care
- Communication skills
14d
Mortuary Assistant
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £25,760 - £27,476 a year
- Part-time
3d
Administration Assistant
Diverse Academies —Nottingham
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee assistance programme
9d
Store Assistant - 12 Hours - Sweaty Betty Nottingham, England
Wolverine Worldwide —Nottingham
- 12 hour shift
- Communication skills
- Retail sales
- Flexible schedule
- Referral programme
11d
Assistant Hydrologist
MiningRemediation —Mansfield
- £31,032 - £32,666 a year
- Hybrid work
- Data analysis skills
- Communication skills
- Annual leave
18h
Quality Control Assistant Pm shift
DFS —Alfreton
- £25,866 a year
- Quality control
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Post Office Assistant
Cherry tree post office & Londis store —Derby
- From £12.71 an hour
- Temporary
- Customer service
- Merchandising
- Basic maths
- Free parking
Quick apply
12h

I want to receive the latest job alerts for community assistant in hucknall west

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Services Team Leader - Derbion

Savills Management Resources -
Derby

Apply Now

Job details

Full-time
£29,774 a year
14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Computer literacy
Microsoft Office
Supervising experience
Team management
NVQ

Full job description

Purpose of the Role

The role to ensure the smooth and efficient operation of the Customer Services department providing excellent customer service, ensuring excellent standards of customer care at all times.

Key Responsibilities

Ensure the overall effectiveness and efficiency of the Customer Services team and customer care provision.
Act as an ambassador and frontline service, ensuring yourself and the team demonstrate excellent customer services to all customers and retailers. Be the voice of the customer.
Act upon customer comments, complaints and queries, in line with company procedure.
Manage the response of the Customer Services team and deal appropriately with unacceptable customer behaviour, in line with the Centre procedures and training. Provide training to the whole Derbion team on Customer Services.
Manage the general day to day operation, working closely with other teams within the Centre, to ensure high standards of cleanliness and Centre appearance in order to exceed customer expectations.
Ensure health and safety compliance and that the Customer Services team are working safely, highlighting issues that require further action.
Develop a best-in-class Customer Service offer with new products and services taking learnings from the retail sector and other industries
Manage the Centre’s click & collect proposition, driving footfall and generating income from this increasingly important stream
Provide monthly management reports on set KPIs.

Team Leader Responsibilities

Lead the Customer Services team and Reception teams.
Ensure the effective communication and management of the team, working in partnership with the Soft services manager & head of Marketing and Communications to ensure consistency and high standards of delivery at all times.
Effective Communication with the Customer Services team and cascade information, where appropriate. And effective communication with all stakeholders.
Champion the business objectives and new initiatives within the Centre.
Manage bookings of our community hub and ensure the wider team are aware of all bookings.
Manage the gift card sales and processes and provide training to the customer services team this is part of our commercialisation and reports will need to be conducted on a monthly basis.
Undertake Line Management responsibilities for a team of Customer Services Assistants and Reception, including holidays, sickness and rotas.
Mentor Customer Services Assistants on their completed appraisals and advise them on how to improve their performance, where required.
Manage the performance of individuals within the Customer Services team, in line with company policies and procedures.
Understand and undertake the responsibility for administering the Company’s disciplinary procedures, working closely with the Savills Management Resources HR Department.
Ensure our kindness cupboard is updated weekly.
Ensure reception is covered and all staff who cover are trained to the standard required, coordinating uniform orders, meeting room bookings, stationary orders, train bookings.

Secondary Duties

Adhere to all company policies and procedures.
Undertake any other duties, as may be reasonably be required.
Comply with any legislation and statutory requirements, relevant to your role in the centre.
Undertake ad hoc projects as requested by your line manager.
Undertake training, as required by the centre.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

Person specification

Excellent customer service skills, with previous experience of dealing with internal and external clients.
Polite, professional, articulate, outgoing and a confident communicator (both written and verbally)
A high level of interpersonal skills and a willingness to work as part of a team collaborating with both the local team and relevant head office departments.
Customer service supervisory skills and experience in a similar position within a high profile customer focused environment.
Adaptable and flexible whilst working in a busy multi skilled office environment.
Excellent attention to detail and presentation.
Understanding the need for confidentiality when dealing with both internal and external information.

Qualifications & experience:

Essential:

Computer literate in Microsoft Office applications, skills in Excel, Word and PowerPoint are of particular importance.
Experience of managing a team and customer services.
Experience gained at supervisory/management level for 2+ years.
Experience in a similar fast-paced customer facing environment.
Committed, motivated and passionate about our people and our company.

Desirable:

Previous experience working for a company in the facilities, retail, and hospitality sector recognized as an employer of choice or striving to obtain employer of choice status.
NVQ III Customer Service, Welcome Host, Health and Safety or equivalent qualifications.

Working Hours - 40 hours

Salary - £29,774.00 per annum

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

community assistant jobs in hucknall west

Customer Services Team Leader - Derbion

Domestic/Laundry Assistant

Community Care Assistant

SALES ASSISTANT (4HR) - NOTTINGHAM

Shop Assistant

SEN Learning Support Assistant

Information Assistant

Part Time Support Worker

Bridge Coordinator - Student Support

Dispensary Assistant

Academic Skills Tutor

Quality Control Assistant

Live-in Care Assistant

NEPTS Patient Carer

Mortuary Assistant

Administration Assistant

Store Assistant - 12 Hours - Sweaty Betty Nottingham, England

Assistant Hydrologist

Quality Control Assistant Pm shift

Post Office Assistant

I want to receive the latest job alerts for community assistant in hucknall west

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected