Customer support, operations & ecrm coordinator Work, Jobs in Huntingdon, Cam (with Salaries)

Customer Support, Operations & ECRM Coordinator
Dental Nurse Academy —Bedford
- £22,599 - £24,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Computer literacy
- Work from home
Quick apply
5d
Customer Services Advisor
Anglian Water Services Ltd —Huntingdon
- £26,466 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Customer Advisor
Vindis Group —Huntingdon
- £28,143.12 a year
- Employee assistance programme
Senior Customer Service Specialist
Trade Mastermind Limited —Peterborough
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Conflict management
- Mentoring
- Free parking
- Annual leave
Quick apply
20h
Tenancy Sustainment Officer
Muir Group Housing Association —Huntingdon
- £35,853.29 a year
- Full-time
6d
Community/Customer Service Associate (Operations)
Caddy Comps —Peterborough
- £25,000 - £27,222 a year
- Weekend availability
- Hybrid work
- Customer service
- Employee discount
Quick apply
Customer Sales and Aftercare – Partner Products
Roofglaze Rooflights Ltd —Saint Neots
- £14 an hour
- Full-time
- Microsoft Word
- CRM software
- Computer literacy
- Free parking
Quick apply
Customer Support Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- Microsoft Word
- Administrative experience
- University
2d
Senior Operations Coordinator
RSP UK —Bedford
- £32,000 - £34,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
5d
Customer Service Administrator - Part Time
Education Personnel Management Ltd —Huntingdon
- Part-time
- Continuous improvement
- School
Quick apply
Customer Services Assistant
Chelmsford Star Co-operative Society —Huntingdon
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
13d
Admissions Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Hybrid work
- Research
- University
- Annual leave
- Employee discount
5d
Customer Operations Team Leader
Smart Home Charge —Peterborough
- Up to £34,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Referral programme
Quick apply
9d
Sales Executive
Vindis Group —Huntingdon
- £20,000 a year
- Customer service
- Employee assistance programme
Account Handler
East Cambridgeshire & Fenland NFU Mutual Agnecy —Ely
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
12d
Customer Service Assistant
MSP Noble Limited —Huntingdon
- £12.71 an hour
- Part-time
- Customer service
- In-person
- Retail sales
Quick apply
Imagery Coordinator
Cox Automotive —Wyton
- £28,704 a year
- Full-time
- Quality control
- Organisational skills
- Time management
- Employee discount
1d
Customer Services Assistant
Peterborough City Council —Peterborough
- Weekend availability
- Front desk
- Communication skills
- Annual leave
- Employee discount
3h
Payroll Administrator
Education Personnel Management Ltd —Huntingdon
- Full-time
- Remote
- Customer service
- Data entry
- Communication skills
- Annual leave
- Sick pay
Quick apply
8d
Pensions Administrator
Education Personnel Management Ltd —Huntingdon
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
Quick apply
9d

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Customer Support, Operations & ECRM Coordinator

Dental Nurse Academy
Bedford

Quick apply

Job details

Full-time
£22,599 - £24,000 a year
5 days ago

Benefits

Casual dress
Company pension
Work from home

Qualifications

CRM software
Customer communication
Customer service call handling
Driving Licence
Microsoft Outlook
Inbound customer enquiry call handling
Computer literacy
Spreadsheets
Client communication
Administrative support experience
Email marketing campaigns
Filing
Process improvement
English
Microsoft Office Suite
Email software
Administrative and business operations experience
Complaint handling
Administrative experience
Client services
Data entry
Organisational skills
Customer interaction
Typing
Phone etiquette
Communication skills
Office experience

Full job description

Job Summary
We are seeking a proactive, adaptable and highly organised person to join our small, but growing head office team for our online dental nurse training business. The ideal candidate will play a key role in completing daily operations by managing administrative tasks efficiently and in line with our organisational values, professional, personal, possible. 

This is a varied and rewarding role where no two days are exactly the same. You’ll combine strong administrative abilities with outstanding customer care, acting as a friendly and reliable point of contact for our students while ensuring our internal operations run efficiently.

This position requires proficiency in various office software, excellent phone etiquette, and strong organisational skills to ensure smooth office functioning.

The role is perfect for someone with technical abilities and either proficient in Mailchimp or keen to grow our ECRM business. 

Alongside administration and customer support, you’ll also have the opportunity to develop or enhance your skills in ECRM and email marketing, an exciting area of the business that is currently established but we’re looking to grow and develop.

What makes this role different?

This isn’t simply a traditional administration role.

We’re looking for someone who enjoys taking ownership, spotting ways to improve things and getting involved.

You might spend part of your morning responding to student enquiries and managing a shared inbox, then switch to updating a spreadsheet, preparing an email campaign, helping solve an operational issue or working on another area of the business with another member of the team.

We’re particularly keen to find someone who is comfortable with technology and excited to learn.

If you already have experience with Mailchimp, ECRM, CRM systems or email marketing, that’s fantastic. If you don’t, that’s okay too.

We can teach you the systems. What matters most to us is that you are enthusiastic, organised, curious, have excellent written communication skills and want to learn.

Your role

Customer Support

You’ll be an important point of contact for our students, helping them throughout their training journey.

You’ll:

Respond to student enquiries by phone and email in a friendly, professional and helpful way.
Manage shared inboxes and ensure enquiries are dealt with promptly.
Provide clear and accurate information to students and colleagues.
Handle challenging conversations and complaints calmly and confidently.
Build positive relationships with our students and always aim to provide an excellent customer experience.
Communicate with warmth, professionalism and empathy.

Administration & Operations

This will include:

Managing day-to-day administrative processes efficiently and accurately.
Maintaining accurate records, databases and online filing systems.
Completing data entry, mail merges and general administration.
Working confidently with Excel, including larger spreadsheets and databases.
Supporting busy periods, including exam periods, by helping to prioritise workloads.
Managing correspondence with internal and external organisations.
Supporting the team with a variety of administrative and operational projects.
Coordinating office supplies, stock and orders where required.
Reviewing existing processes and suggesting ways we could work more efficiently.
Keeping on top of tasks and making sure nothing gets missed.

ECRM & Email Marketing

This is an exciting part of the role and an area we would like to develop further.

You’ll have the opportunity to:

Create and send email campaigns to our students.
Work with Mailchimp or similar email marketing platforms.
Maintain and manage customer email lists and databases.
Support our ECRM strategy and customer communications.
Help develop effective and engaging email communications.
Look at how we communicate with customers and suggest ways we could improve.
Learn more about email marketing, customer journeys and ECRM over time.

Experience with Mailchimp or ECRM is a bonus, not a requirement.

We’re much more interested in finding someone who is confident with technology, has excellent written English and is excited by the opportunity to learn.

What we’re looking for

You may already have experience in administration, customer service, office coordination or operations.

Or perhaps you’re in an administrative role now and are looking for your next step, a role where you can broaden your skills and become more involved in the wider business.

You’ll ideally have:

Previous experience in an administration, customer service, operations or similar role.
Excellent organisational skills and the ability to prioritise your workload.
Strong attention to detail and a high level of accuracy.
Good knowledge of Microsoft Office, particularly Outlook, Word and Excel.
Confidence working with spreadsheets and databases.
Excellent written English, including spelling, grammar and tone.
A confident, friendly and professional telephone manner.
Strong communication skills and the ability to communicate with a wide range of people.
The ability to remain calm and positive when dealing with challenging situations.
Good computer skills and the ability to learn new systems quickly.
Accurate and efficient typing skills.
A proactive “can-do” attitude.
The ability to work independently while also being a supportive member of a small team.

If you’re reliable, self-motivated, confident with technology and enjoy a role that balances independent working with being part of a supportive small team, whether from home or in the office, we’d love to hear from you.

Benefits:

Casual dress
Company pension
Work from home 2-3 days a week
25 day holidays plus bank holidays

Schedule:

Full time
Monday to Friday
9am – 5pm

Language:

English (mandatory)
Spoken and written to a high standard

Travel & Office Location:

This role doesn’t require regular travel, however applicants should hold a valid UK driving license, have access to a car for occasional post office / supplier visits.

Interview Process

Applications open: 7 August 2026
Closing date: 16 August 2026
Face to Face Teams interviews: wk/c 31 August 2026
Second round interviews in Bedford: wk/c 7 September 2026

Ideally starting: Beginning of October 2026

Pay: £22,599.00-£24,000.00 per year

Benefits:

Casual dress
Company pension
Work from home

Experience:

Administration: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: Hybrid remote in Bedford

Quick apply

Refine Your Search

customer support, operations & ecrm coordinator jobs in huntingdon, cam

Customer Support, Operations & ECRM Coordinator

Customer Services Advisor

Customer Advisor

Senior Customer Service Specialist

Tenancy Sustainment Officer

Community/Customer Service Associate (Operations)

Customer Sales and Aftercare – Partner Products

Customer Support Administrator

Senior Operations Coordinator

Customer Service Administrator - Part Time

Customer Services Assistant

Admissions Administrator

Customer Operations Team Leader

Sales Executive

Account Handler

Customer Service Assistant

Imagery Coordinator

Customer Services Assistant

Payroll Administrator

Pensions Administrator

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