Service Leader
Schindler —Liverpool
- Full-time
- Travel
- Leadership
- Communication skills
- Employee assistance programme
Compliance and Onboarding Specialist
MCS —Warrington
- £32,012 a year
- Full-time
- Administrative experience
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Technical Application Integration Specialist
Gousto —Warrington
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Annual leave
- Employee discount
Quick apply
Quality Assurance (QA) Specialist
Mast Group Limited —Bootle
- From £35,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Presentation skills
- Life insurance
- Sick pay
Quick apply
5d
Head of Performance and Insight
Cheshire and Wirral Partnership NHS FoundationTrust —Chester
- £66,582 - £77,368 a year
- Full-time
6d
Help to Claim Adviser
Citizens Advice Liverpool —Liverpool
- £27,096 a year
- Full-time
- Hybrid work
- IT
- Communication skills
4d
Product Data Specialist
Ralawise Ltd —Deeside
- £32,500 a year
- Full-time
- Microsoft Excel
- ERP systems
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
4d
Sample Analysis Technician
Trident Commercial Holdings Ltd —Deeside
- From £34,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Laboratory experience
Quick apply
1d
QA Specialist NDP
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Organisational skills
Managing Director
RASASC Cheshire & Merseyside (Rape and Sexual Abuse Support Centre) —Warrington
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Work from home
Quick apply
1d
Sales Assistant - UNIQLO Liverpool
UNIQLO —Liverpool
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
9d
Project Scientist
Inter Scientific —Liverpool
- From £30,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Quality control
- IT
- Free parking
- Health & wellbeing programme
Quick apply
7d
Senior Stability Specialist
CSL Seqirus —Liverpool
- Full-time
4d
Learning and Development Trainer
DCBL —Runcorn
- £30,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
8d
Application Support Manager
System C —Liverpool
- Full-time
- SQL
- Communication skills
Open Source Intelligence Analyst
The Granite Group —Liverpool
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Flexible schedule
Quick apply
14d
Recovery Coordinator
Change Grow Live —Liverpool
- £28,557.79 - £32,802.41 a year
- IT
- Time management
- Annual leave
- Employee assistance programme
1d
Assistant Sourcing Specialist
Matalan —Liverpool
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Negotiation
- Employee discount
Quick apply
8d
Sales - Sales Advisor - UK
New Look —Liverpool
- Full-time
- Microsoft Word
Administrative Officer
Halton Borough Council —Widnes
- £11,221 - £12,169 a year
- Temporary
- Communication skills
- School

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Service Leader

Schindler -
Liverpool

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

SAP
Facilities management
Profit & loss
Leadership
Communication skills

Full job description

Location: Liverpool, England, United Kingdom
Job ID: 88777

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Service Leader

We are currently recruiting for a Service Leader to join our Team to be based in Liverpool and cover up to Lancashire/Cumbria. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include:

This is a full time and permanent role.

Your main responsibilities

Optimise the Region’s staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit
Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
Deliver repair sales targets as determined by the Regional Director
Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
Manage and follow-up actions of customer claims and complaints
Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction
Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist
Manage chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
Manage non-chargeable repairs to control costs as best as possible
Support sales lead activities in the recovery lost units
Supporting employee on the job training and skills development
Conduct at least monthly ‘drum beat’ meetings as a group or one to one as required with first line reports

What you bring

Degree or equivalent in a relevant technical or business field
5–7 years experience managing a service business unit in a related industry
Experience managing customer relationships
Management or leadership experience
Experience with profit and loss (P&L) responsibility
Knowledge of the lift industry or facilities management is preferred
Technical and commercial understanding of the lift industry is a plus
SAP experience is an advantage
Excellent communication and relationship-building skills
Strong decision-making and problem-solving abilities
Attention to detail and strong written and verbal communication
Able to work under pressure and meet deadlines
Willingness to travel as needed

What’s in it for you?

Competitive salary with a discretionary annual bonus
Company car or allowance (for eligible roles)
25 days’ holiday plus bank holidays, and an annual paid volunteering day
Pension scheme with 6% company contribution
Comprehensive life assurance
Enhanced family leave
Private medical cover with a trusted provider, plus 24/7 virtual GP access
Employee Assistance Programme offering confidential support
Free eye tests and eyewear discounts
Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

Apply Now

Refine Your Search

application specialist jobs in huyton, msy

Service Leader

Compliance and Onboarding Specialist

Technical Application Integration Specialist

Quality Assurance (QA) Specialist

Head of Performance and Insight

Help to Claim Adviser

Product Data Specialist

Sample Analysis Technician

QA Specialist NDP

Managing Director

Sales Assistant - UNIQLO Liverpool

Project Scientist

Senior Stability Specialist

Learning and Development Trainer

Application Support Manager

Open Source Intelligence Analyst

Recovery Coordinator

Assistant Sourcing Specialist

Sales - Sales Advisor - UK

Administrative Officer

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