Key account manager Work, Jobs in Ilford, Gtl (with Salaries)

Key Account Manager
Mitie —Ilford
- Full-time
- Customer service
- Leadership
Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)
Arthur Branwell & Co Ltd —Epping
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Key Account Manager
Bionic Services Ltd —London
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
Strategic Account Director NHS
Creative Car Park Ltd —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Organisational skills
Quick apply
9d
Account Manager - Facade Systems
Licata Building Systems Ltd/Builders Merchant —London
- £55,000 - £60,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Annual leave
Quick apply
9d
Junior Account Manager
TransPerfect —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Success Manager / Account Manager
Xelix —London
- £47,000 - £80,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
11h
Sales Manager
Living Rooms —Maida Vale
- £40,000 - £50,000 a year
- Full-time
- Sales
- Hotel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Field Sales Account Manager
Origin Fitness UK —London
- £30,000 - £37,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Account Manager
Daily Fish Supplies —Enfield
- From £12.26 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
4d
Account Manager-Print
Precision Proco —Dagenham
- £45,000 a year
- Full-time
- Salesforce
- Organisational skills
- In-person
Quick apply
23h
Account Manager
Precor, Incorporated —London
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Key Account Manager - National Accounts
Cromwell Group —Barking
- Full-time
- Driving
- Power tools
- Communication skills
- Annual leave
- Sick pay
10d
Business Development Manager
Optimal Group —London
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
- Profit sharing
- Annual leave
Quick apply
Account Manager - EdTech
FIND. —London
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Communication skills
Quick apply
4d
Senior Manager, Account Management
Vena Solutions —London
- £93,797 - £126,902 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Business Development Manager
Global Brands LTD —London
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply

I want to receive the latest job alerts for key account manager in ilford, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Key Account Manager

Mitie -
Ilford

Apply Now

Job details

Permanent | Full-time

Qualifications

Customer service
Profit & loss
Customer relationship management
Leadership

Full job description

Job summary

The Key Account Manager is responsible for driving revenue across a defined region with defined Key Accounts. This role is high-impact with the focus on building relationships, retention, and growth of the company's key accounts within the Fire & Security sector. This role supports the development of client relationships, commercial performance, and service excellence across the key accounts, ensuring the development of long‑term partnerships, compliance, and best in class delivery.

The position blends system knowledge within both the fire and security sector, sales, service planning, customer service and operational oversight, driving a customer‑centric culture that differentiates the business in a highly regulated industry. They will play a key part in strengthening our footprint with both new and existing key customers.

Job objectives and responsibilities

Client Strategy & Relationship Building

Develop and execute a client strategy introducing all our Key Accounts to all work streams Mitie can offer.
Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts.
The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement.
Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.

Commercial & Financial Accountability

Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency.
Have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved.
Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works.
Undertake commercial negotiations, contract renewals, pricing strategy, and long‑term framework agreements with the support from the Director of Key & Regional Accounts.
Provide accurate forecasts, pipeline reporting, and strategic account plans.

Operational Excellence & Compliance

Ensure all service delivery meets the Client expectations.
Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality.
Highlight any shortfalls with compliance, operational or commercial activity.
Assist with the mobilisation of any new contracts that fall within your region.
Assist with risk plans for any major key sites, including life‑safety compliance, asset condition, and lifecycle investment planning.

Build strong, long‑term relationships with customers across commercial, industrial, and public‑sector environments
Promote a full suite of fire‑industry services, including maintenance, testing, inspections, and compliance‑focused solutions
Identify customer needs and tailor service packages that deliver value and strengthen retention

Personal Development

Lead by example and mentor other Key Account Managers, Client Partners, and Strategic Leads.
Enhance your capability within the team around commercial acumen, client engagement, and technical understanding of fire & security systems.
Drive a collaborative culture between all departments and Support functions.

Market Insight & Innovation

Monitor changes in fire safety legislation, security technology trends, and emerging client needs.
Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance.
Advise the Senior leadership team on market positioning, competitive landscape, and client demands and any aspects of the contract which may have a detrimental effect.

Professional Conduct

This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Essential

Experience in the Fire & Security industry.
Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously.
Proven track record managing key accounts of all sizes.
Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks.
Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning.
Excellent client relationship skills with the ability to communicate effectively with the leadership team.
Team player and ability to play a key part in strengthening our footprint with both new and existing Customers.

Desirable

Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards, and related compliance requirements.
Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership).

Proven Track Record Key Performance Indicators (KPIs)

Portfolio revenue growth and profitability
Client retention and contract renewal rates
SLA performance, compliance, and audit outcomes
Customer satisfaction scores (NPS/CSAT)
Key performance and development

Apply Now

Refine Your Search

key account manager jobs in ilford, gtl

Key Account Manager

Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)

Client Retention Manager

Key Account Manager

Strategic Account Manager

Strategic Account Director NHS

Account Manager - Facade Systems

Junior Account Manager

Customer Success Manager / Account Manager

Sales Manager

Field Sales Account Manager

Account Manager

Account Manager-Print

Account Manager

Client Relationship Manager (Maternity Cover)

Key Account Manager - National Accounts

Business Development Manager

Account Manager - EdTech

Senior Manager, Account Management

Business Development Manager

I want to receive the latest job alerts for key account manager in ilford, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected