Key team leader Work, Jobs in Ilford, Gtl (with Salaries)

Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Assistant General Manager
Draughts —London
- Part-time
- Employee discount
Quick apply
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Front of House Team Leader
Rapport —London
- £38,600 a year
- Full-time
- Employee assistance programme
Service Manager
Via Community Ltd —Redbridge
- £43,606 - £51,867 a year
- Full-time
- Leadership
- Communication skills
Dispatch Team Leader
PrepWorld —Northfleet
- £13.37 - £14.21 an hour
- Full-time
- Microsoft Powerpoint
- IT
- Communication skills
Quick apply
Media Relations Consultant
CGI —London
- Full-time
- Organisational skills
- AI
- Leadership
Quick apply
Sales Assistant
Lumina Marketing Ltd —London
- £490 - £730 a week
- Part-time
- No experience needed
- In-person
- Communication skills
- Free parking
Quick apply
2d
Local Communications Officer – North – East London
Metropolitan Police —Newham
- £40,519 a year
- Full-time
- English
- Communication skills
8d
Kumon Centre Assistant Manager
Hoxton One —London
- £28,000 - £32,500 a year
- Part-time
- Hybrid work
- Childcare
- English
- Supervising experience
- Work from home
Quick apply
3h
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
8d
Community and Outreach Team Leader
Change Grow Live —Barnet
- £35,220.59 - £37,184.90 a year
- Remote
- Annual leave
- Employee assistance programme
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Café Manager
La Bakerie —London
- From £31,500 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Management
- Employee discount
Quick apply
7d
Security Team Leader
Amulet —Bromley
- £16.36 an hour
- Full-time
- Microsoft Word
- Customer service
- English
- Annual leave
Quick apply
6d
Trainee Shop Manager
Farmfoods —Walthamstow
- £32,648.16 - £35,306.88 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Quick apply
2d
Operator I: Entry Level Operator
Johnson Matthey —Enfield
- Full-time
- English
Brand Ambassador
Crown Global Marketing LTD —Welling
- £400 - £700 a week
- Part-time
- Sales
- Customer service
- No experience needed
- Free parking
Quick apply
5d
Executive Assistant
Vadella —London
- £35,000 - £39,000 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
Quick apply
3h

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Call Centre Team Leader

Quest Medical UK Ltd -
Brentwood

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Additional leave
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Driving Licence
Management
Customer service
Microsoft Office
Administrative experience
Driving
Leadership
Communication skills

Full job description

Call Centre Team Leader

West Horndon, Brentwood (CM13)
£30,000 - £35,000 per year (Depending on experience)
Full-time |Rolling 5-on / 2-off shift pattern

Rotating 8-hour shifts between 06:30 and 20:00, Monday to Sunday (1 in every 4th Weekend Shift Cover & Bank Holiday Cover)

About Quest Medical

Quest Medical is one of the UK's leading providers of logistics and maintenance services to the mobile and static medical industry. We work closely with our customers to deliver high-quality, cost-effective solutions and provide a range of flexible services to support healthcare providers across the UK.

Our Quest Hub Call Centre is the operational heartbeat of the business, coordinating engineers, subcontractors, customers, and internal departments to ensure the highest levels of service delivery.

We are looking for an experienced and motivated Call Centre Team Leader to lead and support our team within this fast-paced operational environment.

The Role

The Call Centre Team Leader will be responsible for overseeing the day-to-day operation of the Quest Hub, ensuring customer enquiries, service requests, engineer scheduling, and escalations are managed efficiently and professionally.

The successful candidate will lead a team of Call Centre Agents, drive performance against KPIs and SLAs, support customer relationships, and ensure operational processes are delivered to the highest standard.

Key Responsibilities:

Lead, motivate, and support a team of Call Centre Agents to achieve operational KPIs and service targets.
Conduct daily team briefings and communicate operational priorities.
Monitor individual and team performance through reporting, call monitoring, and quality assurance reviews.
Carry out monthly quality reviews, one-to-one meetings, and performance appraisals.
Promote a positive, professional, and customer-focused culture.
Ensure all inbound calls, emails, and service requests are managed promptly and accurately.
Oversee job logging, fault triage, engineer scheduling, and job closure activities.
Manage shift coverage, annual leave, and sickness records to ensure service continuity.
Ensure out-of-hours job allocation is managed effectively and in line with customer SLAs.
Handle customer escalations and ensure timely resolution.
Prepare shift handovers, operational reports, and management updates.
Maintain accurate records across all operational systems and platforms.
Support recruitment, onboarding, and training of new employees.
Develop existing staff and identify opportunities for progression and skill development.
Assist with candidate sourcing, shortlisting, and interview coordination.
Analyse operational performance and identify opportunities for improvement.
Support process improvements, workflow enhancements, and service delivery initiatives.
Act as a key liaison between the Call Centre, Engineers, Contract Managers, Customers, and Department Managers.
Conduct regular customer review meetings and deliver KPI and SLA performance presentations.
Ensure compliance with company procedures, GDPR, and data protection requirements.

Essential Requirements:

Previous experience in a Team Leader, Supervisor, Senior Agent, or similar leadership role within a contact centre, helpdesk, service desk, or customer service environment.
Proven experience leading, coaching, and developing teams.
Strong customer service and stakeholder management skills.
Excellent communication skills, both written and verbal.
Experience working within a fast-paced and reactive operational environment.
Strong organisational, planning, and administrative skills.
Ability to manage multiple priorities while maintaining attention to detail.
Experience producing reports and analysing performance data.
Good working knowledge of Microsoft Office, CRM systems, scheduling software, and reporting tools.
Strong problem-solving and decision-making abilities.
Flexible approach to working hours to support operational requirements.

What We Are Looking For:

Proactive and self-motivated.
Strong leadership and people management skills.
Results-driven with a focus on service excellence.
Calm and effective under pressure.
Strong attention to detail and commitment to quality.
Positive, professional, and collaborative approach.
Adaptable and able to respond to changing operational demands.
Confident managing customer relationships and escalations.
Committed to developing both personal and team performance.
Passionate about delivering exceptional customer service.

What We Offer

Competitive salary.
Company pension scheme.
Death in Service benefit.
Employee Assistance Programme.
Free on-site parking.
Full training and development support.
Career progression opportunities.
Supportive and professional working environment.

Quest Medical UK Ltd is an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated fairly and with respect.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Licence/Certification:

UK Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

key team leader jobs in ilford, gtl

Call Centre Team Leader

Assistant General Manager

Sales Support Team Leader

General Manager - Samsung Experience Store

Front of House Team Leader

Service Manager

Dispatch Team Leader

Media Relations Consultant

Sales Assistant

Local Communications Officer – North – East London

Kumon Centre Assistant Manager

Regional Business Manager

Community and Outreach Team Leader

Service Coordinator Team Leader

Café Manager

Security Team Leader

Trainee Shop Manager

Operator I: Entry Level Operator

Brand Ambassador

Executive Assistant

I want to receive the latest job alerts for key team leader in ilford, gtl

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