Hotel & accommodations guest services staff Work, Jobs in Ilkley, Wyk (with Salaries)

Front of House Receptionist (Nights) 4 on 4 off
Supercity Aparthotels —Leeds
- £28,851 a year
- Full-time
- Microsoft Word
- English
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Ground Floor - Team Member
Premier Inn —Skipton
- Up to £13.06 an hour
- Part-time
- Serving
- Hotel
- Restaurant
- Employee discount
Quick apply
5d
Hotel Receptionist
Crow Wood Hotel & Spa Resort —Burnley
- £27,954.66 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
Residence Receptionist - Student Accommodation
GoBritanya —Leeds
- £27,000 - £30,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
3d
Spa Receptionist
The Coniston Hotel Country Estate & Spa —Skipton
- £12.71 an hour
- Weekend availability
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Annual leave
Quick apply
3d
Night Concierge & Housekeeping Assistant (12 hours)
Study Inn —Leeds
- £13.05 an hour
- 12 hour shift
- Hospitality
- Customer service
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
3d
SPA LOUNGE SUPERVISOR
Grantley Hall —Grantley
- Hotel
- Communication skills
- Store discount
- Annual leave
Quick apply
HOTEL PORTER
Grantley Hall —Grantley
- £24,863 a year
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Guest Service Host - Night Porter
Cedar Court —Harrogate
- £12.90 an hour
- Full-time
- Bar
- Hotel
- Guest services
- Employee discount
Quick apply
6d
Reservationist
DoubleTree by Hilton Harrogate Majestic —Harrogate
- £13.24 an hour
- Part-time
- Hospitality
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
Day Concierge
The Salvation Army —Bradford
- £13.72 an hour
- Weekend availability
- Front desk
- Time management
12d
Part Time Night Porter
Casa Brighouse —Brighouse
- £13.21 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
Quick apply
14d
Guest Service Assistant
Holiday Inn Leeds-Brighouse —Brighouse
- £12.71 an hour
- Weekend availability
- Bar
- Hotel
- Communication skills
- Employee discount
Quick apply
13d
Receptionist
Leonardo Hotel Bradford —Bradford
- Hotel
- Organisational skills
- Front desk
- Referral programme
Quick apply
13h
Guest Service Agent - Casual
Radisson Hotel Group —Leeds
- £12.71 an hour
- Part-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Reservations and Events Agent
Valor Hospitality —Leeds
- £12.71 an hour
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
14d
Receptionist
Hotel Du Vin —Harrogate
- £12.80 an hour
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
10d
Guest Services Assistant
Heeton UK & Europe —Leeds
- £12.71 an hour
- Part-time
- Bar
- Customer service
- English
- Annual leave
- Referral programme
Quick apply
3d
Night Porter
Valor Hospitality —Leeds
- £12.71 an hour
- Night shift
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4h
Night Receptionist
Oulton Hall Hotel, Spa & Golf Resort —Leeds
- £10.00 - £12.71 an hour
- Night shift
- Hotel
- Guest services
- Resort
- Free parking
- Employee assistance programme
Quick apply
14d

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Front of House Receptionist (Nights) 4 on 4 off

Supercity Aparthotels
Leeds

Quick apply

Job details

Full-time
£28,851 a year
6 days ago

Benefits

Health & wellbeing programme
Company pension
Company events
Employee discount
Referral programme

Qualifications

Microsoft Word
Guest check-in and check-out
Guest relations
GCSE
English
Organisational skills
Front desk
Hotel front office operations

Full job description

Job description

We are looking for bright, engaged individuals to join our dynamic and friendly team.

Supercity Aparthotels are...

... a family-owned brand of boutique aparthotels with properties in London, Manchester, Brighton, Leeds, York, and Edinburgh. We offer all the advantages of an apartment with many of the benefits of a hotel, all with our signature touch of style, charm and sophistication.

Since 2009 we have led the way in superior and stylish serviced apartment hotels; we’re all about providing a luxurious, private and relaxed environment with a “professionally informal” service – mainly for business travellers and extended stay guests.

We’re a growing business looking for hospitality superstars to join the Supercity family – we’re looking for fun, passionate and ambitious people with an interest or previous knowledge of the industry. We love what we do; we’re passionate about it, so joining Supercity Aparthotels means becoming part of a collaborative way of working where everyone’s thoughts and ideas are encouraged and celebrated.

What’s in it for you?

· Be a part of a family-run business with the opportunity to influence how we do things

· Join a growing business with plenty of opportunities to develop yourself (and others)

· Benefits including employee and friends and family rates

· Team building and away days

· A strong team structure; creating a supportive and friendly work environment

· Learn from the best through a structured induction and in depth training

We’re looking for…

… a dedicated Night Shift Front of House Receptionist to join the team at our Leeds Aparthotel. We’re looking for someone who will take responsibility for managing the guest experience; developing relationships with our regular guests and understanding their individual needs, as well as delivering all the nightly duties of the FoH Department to a very high standard to support the smooth running of the Aparthotel.

Key responsibilities

· Be the first point of contact for all guests, delivering very high standard of customer service to support our hard earned reputation.

· Check-in / out guests offering genuine bespoke hospitality at all times.

· Responding to guests needs in a polite, accommodating and flexible manner.

· Communicate updates and/or changes to guest as they arise.

· Manage and resolve guest complaints.

· Perform reception tasks and coordinate the operations for the site to ensure uninterrupted service to guests and to maintain high standards at all times.

· Contribute to the overall success of the aparthotel by identifying potential key corporate clients, and influencing the conversion of enquiries.

· Taking reservations and coordinating with the Sales & Reservations Agents to maximise yield.

· Pre-arrival suite checks in order to maintain high standards at all times.

· Inputting and managing Opera Cloud PMS to maximise occupancy, as well utilising the system to support the Housekeeping and Maintenance teams.

· Preparing paperwork for arrivals and departures.

· Coordinating with maintenance and housekeeping in relation to arrival, departures, special requests and any issues that need attention.

· Processing payments in a timely manner and following up on any outstanding payments for long stay guests.

· Responsible for the on-site petty cash including monthly reporting for accounts.

· End of day PMS functions including cash and credit card balancing and batch reports.

· Billing guests for extras (telephone, laundry etc.)

· Suite and building spot checks to assess standards and report any areas of concern.

· Complying with health and safety procedures at all times.

· Coordinate with nominated sub-contractors for any emergencies or call-outs.

Requirements

· GCSE English Language or equivalent.

· Genuine interest in the serviced apartment / hotel industry.

· Outgoing and confident with a sense of professionalism at all times.

· Able to work in a fast-paced and customer service driven environment.

· Meticulous attention to detail.

· Knowledge of OPERA Cloud software.

· Knowledge of MS Word.

· Excellent interpersonal skills.

· Strong organisational skills with the ability to prioritise workload.

· Ability to work unsupervised and as part of a team.

Package

· Salary: £28,851 per annum

· Hours: 8pm to 8am, 4 days on 4 days off

· Shift pattern: Monday - Sunday Night shifts

· Holiday entitlement: 20 shifts p.a.

· Pension

This job description is intended to illustrate the key responsibilities of the job of Night Receptionist Team Member. It is not intended to be exhaustive and you are advised that the responsibilities may change from time to time.

Job Type: Full-time

Pay: £28,851.00 per year

Benefits:

Company events
Company pension
Employee discount
Health & wellbeing programme
Referral programme

Language:

English (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in ilkley, wyk

Front of House Receptionist (Nights) 4 on 4 off

Ground Floor - Team Member

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Night Receptionist

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