Resource officer Work, Jobs in Ingatestone, Ess (with Salaries)

Employee Support Officer
Giant Group —Chelmsford
- £24,750 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Exams Administration & Compliance Officer
The E-Assessment Management Company (TEAMCo) —London
- £26,500 - £31,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
3d
Incident Systems and Data Officer
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £34,434 - £37,280 a year
- Full-time
- Linux
- In-person
- Free parking
Quick apply
6h
Data Protection Compliance Manager (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £45,765 a year
- Full-time
- Microsoft Word
- Leadership
10d
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- English
- Communication skills
Project Officer
RCVS Knowledge —London
- £33,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Flexitime
Quick apply
Human Resource Officer
Edwardian Hotels London —London
- Full-time
- Hotel
- Human resources
- Communication skills
- Referral programme
Quick apply
1d
Project Officer - Fixed Term (9 Months)
Barnet Council —London
- Full-time
4h
Documentation Officer
Victoria and Albert Museum —London
- £28,520 a year
- Employee assistance programme
- Employee discount
9d
Recruitment Officer
Royal Borough of Greenwich —London
- £29,436 - £39,276 a year
- In-person
7d
Area Support Officer
OCS Group —Chelmsford
- £13.75 an hour
- Temporary
- Computer literacy
- Communication skills
- Annual leave
Quick apply
14d
HR Officer
Hackney Learning Trust —London
- £36,109 - £39,533 a year
- Human resources
- School
2d
Communications and Engagement Officer (Social Media)
Royal College of Speech and Language Therapists (RCSLT) —London
- £44,358 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
2h
EPR Change Support Officer
Lewisham and Greenwich NHS Trust —London
- £39,959 - £48,117 a year
- Full-time
- Patient care
- Communication skills
2d
Learning Resource Centre Officer
Capital City College Group —London
- £25,885 a year
- Full-time
- Customer service
- Organisational skills
- Agile
- Annual leave
6h
Learning Resource Officer (LRO) - Plumbing
Barking & Dagenham College —London
- £27,202 - £30,099 a year
- Full-time
- Administrative experience
- Plumbing
- Organisational skills
- Free parking
Quick apply
8d
Transitions and Operations Officer
The Royal Society for Blind Children —Orpington
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Salesforce
- Employee assistance programme
- Employee discount
Quick apply
4h
Director of Operations
Guy's and St Thomas' NHS Foundation Trust —London
- £88,250 - £100,355 a year
- Weekend availability
20h
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Public Affairs Officer
Academy of Medical Sciences —London
- £35,560 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
14d

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Employee Support Officer

Giant Group -
Chelmsford

Quick apply

Job details

Permanent | Full-time
£24,750 a year
1 day ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Work from home
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
English
Microsoft Office
Phone etiquette
Business
Communication skills

Full job description

A people person who enjoys helping others? Do you have great communication skills, a positive attitude, and a passion for customer service?

At Giant Group, we're looking for an Employee Support Officer to join our team. You'll support our contractors and clients, help resolve queries, provide support, and deliver an outstanding customer experience every day.

What we offer

Salary: £24,700 per annum

Hours: 37hrs, Mon – Fri between 9am to 6pm

Contract type: Permanent

Work Location: Hybrid/3 days from Chelmsford office

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As Employee Support Officer, you will have an impact on the experience and satisfaction of our contractors and clients by being their first and most reliable point of contact. Therefore, you will be providing clear, accurate, and timely support across a wide range of queries relating to worker’s payroll and assignments. The desired outcome of this will be to foster trust, maintain strong relationships, and ensure service excellence that reflects Giant’s commitment to compliance, transparency, and customer satisfaction.

Key responsibilities of the role include:

Responding to a high volume of inbound queries by phone and email, delivering excellent customer service.
Ensuring first-time resolution wherever possible through clear and concise communication.
Recognising and escalating complaints appropriately to maintain service standards.
Collaborating with internal teams to find timely solutions and ensure follow-through.
Maintaining accurate procedures and contributing to team knowledge and process improvements.
Driving high satisfaction scores by delivering a consistently positive support experience.

About you

Ideally, you'll have a business related degree or at least one year's experience in a customer service role working to service level agreements (SLAs).

You'll be confident communicating with customers by phone and email, able to build rapport quickly, and passionate about delivering a customer first service.

You can only excel in this role if you:
Have great enthusiasm and attitude for the role.
Have a high level of resilience and strong written and verbal communication and emotional intelligence.
Are proficient in Microsoft office

Application deadline

All applications must be submitted by 2 July 2026

Employee Benefits

31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
Birthday Leave: Celebrate your special day with an extra day off.
Buy Additional Holidays: More time for you, when you need it.
Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
Giant Advantage: Exclusive discounts for our amazing team.
Role Relevant Training: Invest in your career growth.
Employee Referral Bonus: Refer talent and earn rewards.
Leave for Volunteering: Paid day off for charity work.
Health Cash Plan: Your health is our priority.
WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
Employee Assistance Program: Get the support you need when you need it.
Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice.
Enhanced Maternity and Paternity Pay: We're here to support your growing family.
Supporting Childcare: Support for parents returning to work.
Life Assurance: We've got you covered.
Soft Loans: Emergency loans for unexpected expenses.
Long Service Awards: Celebrate your loyalty and dedication.

All roles at Giant Group are subject to pre-employment checks. We’re proud to be an equal opportunities employer, and welcome applications from all candidates, including those with a disability, who meet the essential criteria for the role. Please note that we may close this advert early, so we encourage early applications.

Pay: £24,750.00 per year

Benefits:

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
Paid volunteer time
Sick pay
Work from home

Application question(s):

Do you have at least 1 year's experience in a customer service role?
Do you have proven experience in handling customer enquiries by phone and email in a fast paced environment?
Can you work 3 days per week from our Chelmsford office?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Chelmsford CM1 1HT

Quick apply

Refine Your Search

resource officer jobs in ingatestone, ess

Employee Support Officer

Exams Administration & Compliance Officer

Incident Systems and Data Officer

Data Protection Compliance Manager (Headquarters, Chelmsford)

Communications Officer (First Contact/Despatch)

Project Officer

Human Resource Officer

Project Officer - Fixed Term (9 Months)

Documentation Officer

Recruitment Officer

Area Support Officer

HR Officer

Communications and Engagement Officer (Social Media)

EPR Change Support Officer

Learning Resource Centre Officer

Learning Resource Officer (LRO) - Plumbing

Transitions and Operations Officer

Director of Operations

Head of Creative

Public Affairs Officer

I want to receive the latest job alerts for resource officer in ingatestone, ess

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