Head of customer experience Work, Jobs in Ipswich, Eng (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Head of Marketing
Bermar (International) Ltd. —Ipswich
- Full-time
- Analysis skills
- Leadership
- Analytics
- Annual leave
- Employee discount
Quick apply
Sales Consultant
Fred. Olsen Travel —Ipswich
- Hybrid work
- Sales
- Organisational skills
- Communication skills
- Employee discount
3d
Office Administrator
Bucklesham Primary School —Ipswich
- £26,402 - £28,142 a year
- Part-time
- Customer service
- Databases
- Administrative experience
Administrative Assistant
H. G. Gladwell & Sons —Ipswich
- £10.93 - £12.81 an hour
- Overtime
- Microsoft Word
- Computer literacy
- Data entry
- Free parking
Quick apply
3d
Vehicle Movement Administrator (Part-time)
Knowles Fleet —Colchester
- £28,129.46 a year
- Part-time
- Customer service
- Analysis skills
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
8d
Employee Relations Advisor
WTW —Ipswich
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Databases
- Annual leave
- Employee assistance programme
Customer Service Coordinator
Eastern Concrete Ltd —Stowmarket
- Up to £35,000 a year
- Full-time
- Microsoft Outlook
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Head Coach
Abbeycroft —Sudbury
- £25,805.41 - £26,514.46 a year
- Part-time
- Customer service
- Maintenance
- First Aid Certification
- Annual leave
- Employee discount
Quick apply
1d
Head of Marketing
Bermar International —Ipswich
- Full-time
- Analysis skills
- Leadership
- Analytics
- Annual leave
- Employee discount
14d
Branch Manager
GoldUnion —Ipswich
- £30,000 - £60,000 a year
- No experience needed
- Retail management
- Communication skills
- Paid training
- Annual leave
Sales Support Administrator
James White Drinks —Hemingstone
- Up to £32,500 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Flexible schedule
Quick apply
8d
Account Coordinator Team Lead (PC&B)
Berlin Packaging —Hadleigh
- Full-time
- Hybrid work
- Communication skills
Sales Manager Ipswich
Glyn Hopkin —Ipswich
- £40,000 a year
- Customer service
Food Runner
The Forge Kitchen —Ipswich
- From £8 an hour
- Part-time
- No experience needed
- In-person
- Employee discount
Quick apply
3d
Digital Product Executive
Fred. Olsen —Ipswich
- Full-time
- Hybrid work
- Continuous improvement
- Product management
- Organisational skills
- Work from home
- Employee discount
Hard Services Category Manager
OCS Group —Ipswich
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Negotiation
Quick apply
Senior Business Analyst
Fred. Olsen —Ipswich
- Full-time
- Agile
- Employee discount
Microsoft 365 Administrator
University of Suffolk —Ipswich
- £28,778 - £32,080 a year
- Full-time
- Customer service
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
2d
FOH Team Member
Boom Battle Bar - Ipswich —Ipswich
- £10.50 an hour
- Part-time
- Bar
- Front desk
Quick apply

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head of customer experience jobs near ipswich, eng

Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Motor insurance claims handling
Complaint handling
Customer interaction
Fraud prevention and detection

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

head of customer experience jobs in ipswich, eng

Customer Service Advisor - Remote

Head of Marketing

Sales Consultant

Office Administrator

Administrative Assistant

Vehicle Movement Administrator (Part-time)

Employee Relations Advisor

Customer Service Coordinator

Head Coach

Head of Marketing

Branch Manager

Sales Support Administrator

Account Coordinator Team Lead (PC&B)

Sales Manager Ipswich

Food Runner

Digital Product Executive

Hard Services Category Manager

Senior Business Analyst

Microsoft 365 Administrator

FOH Team Member

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