information technology Work, Jobs in ipswich (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
14d
Network Engineer Apprentice
BT —Ipswich
- £25,239 a year
- Full-time
- Engineering
- Communication skills
- Employee discount
Solutions Architect
OCS Group —Ipswich
- Azure
Quick apply
Trainee IT System & Development Assistant
Holmes and Hills LLP —Halstead
- Software development
- Python
- Employee assistance programme
- Life insurance
Technical Support Engineer
CB Heating Ltd —Clacton-on-Sea
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Employee assistance programme
Quick apply
Teacher of Computer Science and IT
Ormiston Academies Trust —Ipswich
- £32,916 - £51,048 a year
- Full-time
- School
Data Analyst and IT Support Coordinator
Portable Space Ltd —Bacton
- Full-time
- Microsoft Excel
- Software troubleshooting
- Data analysis skills
- Free parking
- Store discount
Quick apply
IT Project Manager
Civil Works Alliance —Ipswich
- Full-time
- Project management
- Team management
- Contracts
- Annual leave
4d
Teacher of Computer Science and IT
Ormiston Endeavour Academy —Ipswich
- £32,916 - £51,048 a year
- School
Coupa System Administrator
OCS Group —Ipswich
- Azure
- DevOps
- SQL
Quick apply
IT Network Engineer
Bleckmann UK Ltd —Bury St. Edmunds
- £55,000 - £64,000 a year
- Full-time
- Computer Science
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
7d
Teacher of Computing & IT
Unity Schools Partnership —Sudbury
- £32,916 - £51,048 a year
- Full-time
- IT
- School
- Teaching
8d
Technical Helpdesk Engineer
MSX International —Colchester
- Full-time
- Remote
- Customer service
- Computer literacy
- Project management
- Annual leave
- Employee discount
Quick apply
12d
AI Solutions Architect
MSX International —Colchester
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply

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IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year
14 days ago

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

information technology jobs in ipswich

IT Support Technician

Network Engineer Apprentice

Solutions Architect

Trainee IT System & Development Assistant

Technical Support Engineer

Teacher of Computer Science and IT

Data Analyst and IT Support Coordinator

IT Project Manager

Teacher of Computer Science and IT

Coupa System Administrator

IT Network Engineer

Teacher of Computing & IT

Technical Helpdesk Engineer

AI Solutions Architect

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