Customer support & client services occupations Work, Jobs in Isham, Nth (with Salaries)

Complaints Resolution Officer
Greatwell Homes —Wellingborough
- £35,457 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
6d
Customer Services Advisor
Anglian Water Services Ltd —Huntingdon
- £26,466 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Customer Support, Operations & ECRM Coordinator
Dental Nurse Academy —Bedford
- £22,599 - £24,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Computer literacy
- Work from home
Quick apply
5d
Customer Success Consultant, Remote
Oxford University Press —Kettering
- Remote
- CRM software
- Data analysis skills
- Organisational skills
- Employee discount
6d
Customer Complaints Advisor
Return on Investment Ltd —Milton Keynes
- £24,850 - £26,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
Senior Customer Service Specialist
Trade Mastermind Limited —Peterborough
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Conflict management
- Mentoring
- Free parking
- Annual leave
Quick apply
23h
Community/Customer Service Associate (Operations)
Caddy Comps —Peterborough
- £25,000 - £27,222 a year
- Weekend availability
- Hybrid work
- Customer service
- Employee discount
Quick apply
Customer Hire and Sales Coordinator
GAP Group —Finedon
- Full-time
- Microsoft Office
- Annual leave
6d
Customer Service Advisor
RiiRoo —Corby
- £25,420 - £26,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
Quick apply
Customer Service Advisor
Sage Homes —Northampton
- Hybrid work
- CRM software
- Communication skills
7d
Customer Service & Sales Advisor
Raja Pack UK —Bedford
- £27,000 - £30,000 a year
- Full-time
- Free parking
Quick apply
4h
Customer Services Advisor
GXO Logistics —Northampton
- £28,393 a year
- Analysis skills
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Weekend Controller (20hrs/pw) Telephone Operator / Admin
Autohome Ltd —Northampton
- £13.25 an hour
- Part-time
- English
- Administrative experience
- IT
- Employee discount
Quick apply
1d
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Customer service
- English
Quick apply
Customer Solutions Advisor
Coloplast —Peterborough
- From £28,000 a year
- Hybrid work
- Customer service
- Work from home
6h
Head of Client Services
Vets for Pets —Northampton
- Up to £45,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
8d
Customer Support & Operations Manager
AOS TRADING LIMITED —Milton Keynes
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Management
- Team management
- Free parking
Quick apply
11d
Customer Service – D2C Support
Bradshaw taylor —Oakham
- From £25,420 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
- Work from home
- Employee discount
Quick apply
14d
Customer Service Administrator
Great Bear —Desborough
- £26,500 - £28,500 a year
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Services Agent
Midpoint Communications —Milton Keynes
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick apply
9d

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customer support & client services occupations jobs near isham, nth

Complaints Resolution Officer

Greatwell Homes -
Wellingborough

Apply Now

Job details

Full-time
£35,457 a year
6 days ago

Qualifications

CRM software
Stakeholder collaboration
Case note recording
Case record updates
Complaint handling
Organisational skills
Customer interaction
Root cause analysis
Communication skills

Full job description

About the role

We are looking for a confident, empathetic and detail-focused Complaints Resolution Officer to help deliver a fair, timely and customer-centred complaints service. You will take ownership of complaints from initial review through to resolution, working with colleagues and customers to investigate concerns, agree appropriate outcomes and ensure learning is used to improve services.

This is a hands-on role for someone who can balance compassion with robust investigation, communicate clearly in writing and verbally, and remain calm when dealing with sensitive or challenging situations.

Key responsibilities

Manage a varied caseload of complaints, ensuring each case is investigated fairly, thoroughly and within agreed timescales.
Act as a key point of contact for customers, keeping them informed and providing clear, empathetic updates throughout the complaint journey.
Gather and assess evidence from internal teams, systems and customer records to understand what happened and identify appropriate resolutions.
Draft high-quality complaint responses that are accurate, transparent, customer-focused and aligned with policy, regulatory expectations and best practice.
Work collaboratively with colleagues to agree actions, remedies and commitments, including compensation where appropriate.
Maintain accurate case records and ensure all actions, outcomes and learning points are recorded and followed through.
Identify trends, root causes and opportunities for service improvement arising from complaints.
Support a positive complaints culture by promoting early resolution, learning from feedback and continuous improvement.
Ensure confidentiality, data protection and safeguarding considerations are managed appropriately.

About you

You will have strong customer service and complaint handling skills, with the ability to investigate complex issues, make evidence-based decisions and communicate outcomes clearly. You will be organised, resilient and able to manage competing priorities while maintaining a professional and compassionate approach.

Experience of handling complaints, customer enquiries or complex casework in a customer-facing environment.
Knowledge of the Housing Ombudsman’s Complaint Handling Code or similar complaint handling frameworks.
Excellent written and verbal communication skills, including the ability to produce clear, balanced and professional correspondence.
Strong investigation, analytical and problem-solving skills.
Ability to manage sensitive conversations with empathy, discretion and professionalism.
Good organisational skills, attention to detail and the ability to manage deadlines.
Experience of working collaboratively with internal teams, external partners or contractors to resolve customer issues.
Confident using Microsoft Office and customer relationship management or case management systems.
Commitment to equality, diversity and inclusion, and to delivering fair outcomes for customers.
Understanding of repairs, housing management, tenancy services or resident engagement.

We will consider a development opportunity for the right candidate who can demonstrate strong transferable skills, a customer-focused approach and the potential to grow into the full requirements of the role with appropriate support and training.

We reserve the right to close this vacancy early for the right candidate.

We also reserve the right to not progress applications from candidates who have previously applied for the same post within a 6-month period.

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed to providing great services and high-quality living environments.

Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.

We value our staff and always look for ways in which we can help them develop their skills and knowledge.

HR Team Email:
Telephone:

Apply Now

Refine Your Search

customer support & client services occupations jobs in isham, nth

Complaints Resolution Officer

Customer Services Advisor

Customer Support, Operations & ECRM Coordinator

Customer Success Consultant, Remote

Customer Complaints Advisor

Senior Customer Service Specialist

Community/Customer Service Associate (Operations)

Customer Hire and Sales Coordinator

Customer Service Advisor

Customer Service Advisor

Customer Service & Sales Advisor

Customer Services Advisor

Weekend Controller (20hrs/pw) Telephone Operator / Admin

Account Co-Ordinator

Customer Solutions Advisor

Head of Client Services

Customer Support & Operations Manager

Customer Service – D2C Support

Customer Service Administrator

Customer Services Agent

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