Operations team leader Work, Jobs in Isham, Nth (with Salaries)

Customer Operations Team Leader
Smart Home Charge —Peterborough
- Up to £34,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Referral programme
Quick apply
9d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Corby
- £16.30 an hour
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Project Team Leader
Durant Cricket —Oakham
- From £40,000 a year
- Full-time
- Team management
- Travel
- Mentoring
Quick apply
Operations Team Leader
Smiths News —Peterborough
- Full-time
- Training & development
- Communication skills
- Free parking
- Referral programme
Operations Team Leader
Cox Automotive —Lutterworth
- Full-time
- Organisational skills
- Leadership
- Communication skills
7d
Production Lead
Franco's Ices —Bedford
- £35,000 - £40,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
Quick apply
Team Leader - Production
Xaar —Huntingdon
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
Production Team Leader
Irca Group —Peterborough
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bakery
Quick apply
Production Team Leader
Whittan —Milton Keynes
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
Quick apply
5d
Team Leader Deco
Ball Corporation —Milton Keynes
- Continuous improvement
- Team management
- Quality control
Quick apply
Partnerships & Sales Lead
TrackZero —Milton Keynes
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
13d
Team Leader - 2 Positions Available
Xaar —Huntingdon
- Computer literacy
- Computer skills
- Training & development
Utilities Sector Lead
VMS —Northampton
- £65,000 a year
- Business development
- No degree
- Contracts
Quick apply
12d
Product Line Manager Lead
AFL Telecommunications LLC —Milton Keynes
- Full-time
- Hybrid work
- Marketing
- Engineering
- Project management
4d
Pensions Project Manager - Governance Team
DHL —Bedford
- Hybrid work
- Project management
- Contracts
- Budgeting
13d
Lead Product Owner (Insurance)
DHL —Milton Keynes
- Master's degree
- Bachelor's degree
- Business
Lead Buyer - New Product Development Sourcing (Huntingdon, UK)
Videojet —Huntingdon
- Full-time
- Engineering
- ERP systems
- Bachelor's degree
- Annual leave
Lead Finance Specialist - Project Control
GE Vernova —Rugby
- Full-time
- Communication skills
- Analytics

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Customer Operations Team Leader

Smart Home Charge -
Peterborough

Quick apply

Job details

Full-time
Up to £34,000 a year
9 days ago

Benefits

Free parking
Company pension
Company events
Referral programme
On-site parking

Qualifications

CRM software
Operations management
Microsoft Office Suite
Complaint handling
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Computer skills
Customer support
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Customer Operations Team Leader

Location: Peterborough (Office Based)
Salary: £30,000 to £34,000 (depending on experience)
Reporting to: Customer Experience Manager

About Smart Home Charge

Smart Home Charge is one of the UK’s leading home EV charger installation specialists, delivering thousands of installations every year across the UK.

As the demand for electric vehicles continues to grow, we're investing in our people, technology and processes to continue to deliver an industry-leading customer experience. We're passionate about creating a workplace where our teams can develop, take ownership and make a real impact.

We're now looking for an experienced Customer Operations Team Leader to help lead our Customer Service and Operations department and support the continued growth of our business.

The Role

This is a hands-on role responsible for the day-to-day management of our Customer Operations department.

Reporting to the Customer Experience Manager, you’ll lead a multi-skilled office team responsible for customer service, engineer planning, process administration and operational support. You’ll ensure workloads are managed effectively, service levels are maintained and the team is supported to deliver an exceptional customer experience.

This role is ideal for someone who enjoys leading people, solving problems and taking ownership of the daily operation. You’ll work closely with the Customer Experience Manager, enabling them to focus on wider operational improvements, quality, systems and business projects while you ensure the department runs smoothly each day.

Key Responsibilities

· Lead, motivate and support the Customer Operations team

· Carry out regular 1-2-1 meetings and performance reviews

· Coach and develop team members through regular feedback

· Support recruitment, onboarding and training of new employees

· Monitor attendance, holidays and wellbeing

· Foster a positive, collaborative and accountable team culture

Daily Operations

· Take ownership of the day-to-day running of the Customer Operations department

· Allocate and prioritise workloads across Customer Service, Planning and Administration

· Lead daily team meetings and operational briefings

· Monitor work queues to ensure customer enquiries and operational tasks are completed within agreed timescales

· Identify resource constraints and escalate where necessary

· Support operational decision-making throughout the day

Customer Experience

· Act as the first point of escalation for complex customer enquiries and complaints

· Support the team in delivering excellent customer communication

· Ensure customers receive timely updates throughout their installation journey

· Promote a customer-first culture across the department

Performance & Quality

Monitor departmental KPIs including:

- Customer response times

- SLA performance

- Appointment lead times

- Customer satisfaction

- Complaint trends

- Productivity

· Carry out quality spot checks and coaching sessions.

· Identify recurring issues and recommend improvements.

Continuous Improvement

· Work closely with the Customer Experience Manager to improve operational processes.

· Identify opportunities to increase efficiency and improve customer experience.

· Support implementation of new systems, technology and ways of working.

· Encourage continuous improvement across the team.

About You

You’ll be a confident people leader with experience managing customer service or operational teams in a fast-paced environment.

You’ll enjoy developing people, making decisions and ensuring the day-to-day operation runs efficiently, while always keeping the customer at the heart of what you do.

Essential

· Previous experience leading a customer service, customer operations or operations team.

· Excellent communication and interpersonal skills.

· Strong organisational and prioritisation skills.

· Experience coaching and developing employees.

· Ability to remain calm under pressure.

· Strong IT skills, including Microsoft Office.

· Experience using CRM or job management systems.

Desirable

· Experience within field service, utilities, construction or home services.

· Experience working with operational KPIs.

· Knowledge of scheduling or planning operations.

· Continuous improvement mindset.

Benefits

Competitive salary
Company pension
Ongoing learning and development
Opportunity to grow within a rapidly expanding business

Pay: Up to £34,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Referral programme

Ability to commute/relocate:

Peterborough PE3 6SR: reliably commute or plan to relocate before starting work (preferred)

Experience:

Team management: 4 years (required)
Process improvement: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

operations team leader jobs in isham, nth

Customer Operations Team Leader

BCAL Operations Team Leader (Specialist Logistics)

Project Team Leader

Operations Team Leader

Operations Team Leader

Production Lead

Team Leader - Production

Production Team Leader

Production Team Leader

Team Leader Deco

Partnerships & Sales Lead

Team Leader - 2 Positions Available

Utilities Sector Lead

Product Line Manager Lead

Pensions Project Manager - Governance Team

Lead Product Owner (Insurance)

Lead Buyer - New Product Development Sourcing (Huntingdon, UK)

Lead Finance Specialist - Project Control

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