The closing date is 19th Jul 2026
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Anticipated Interview date(s) TBC
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Job summary
This is an exciting opportunity for a Business Support Administrator to join the Planned Care & Community Outpatients Team. The post holder will provide efficient clerical and administrative support to teams, ensuring processes run smoothly.
The role requires excellent organisational and communication skills, with responsibility for managing workloads independently, acting as a point of contact for the service. To contribute to continuous improvement of administrative processes across the services, working autonomously and collaboratively to support the delivery of high quality services.
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Main duties, tasks & skills required
Provide efficient clerical and administrative support to multidisciplinary teams as part of an integrated administrative service.
Act as the first point of contact for the teams, handling telephone, email and face to face enquiries professionally and confidentially.
Manage and prioritise own workload, working independently within agreed procedures and Trust policies.
Undertake administrative tasks including managing patient appointments, referrals, waiting lists and correspondence.
Maintain accurate electronic and paper records in line with information governance and GDPR requirements.
Support the coordination of clinics, meetings and service activity, including diary management and minute taking.
Use Trust IT systems and Microsoft Office applications to produce reports, letters and spreadsheets.
Work flexibly as part of the administrative team, providing cover and supporting service objectives as required.
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About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
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Job description
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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Person specification
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Qualifications
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Essential
Accredited secretarial / admin / business qualification or course (e.g. RSA, NVQ Level 3, BTEC, European Computer Driving Licence or equivalent level of experience.
Secretarial/administrative experience in a clinical or similar environment (e.g. NHS, Local Authority, Social Services, Care Home DSS etc.)
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Desirable
NVQ3 Administrations or NVQ Customer Care.
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Experience
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Essential
Must be numerate and able to provide statistical data clearly and accurately.
Understanding of Confidentiality and data protection.
Knowledge of statistical analysis via IT systems and producing reports often relating to complex information.
Demonstrated literacy and numerate to GCSE level.
Communication skills level 1 or equivalent.
Demonstrated ability of dealing with complex situations.
Demonstrated polite and professional telephone manner.
Demonstrated ability to maintain confidentiality.
Customer care skills.
Be computer literate and have good working knowledge of Windows packages including Word and Excel.
Able to prioritise workload and deal with pressured situations. Good numeric and literacy skills
Experience of working in a Customer Service environment.
Good knowledge of administrative policies and procedures.
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Desirable
Empathic approach. Friendly & approachable.
Ability to present information clearly and systematically both verbally and in writing.
Demonstrated good communication skills required with staff/clients/ patients occasionally resolving difficult situations or complaints.
Information Processing / collection and collation of information.
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Sam Jones
[email protected]
07825657910
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Pay scheme
Agenda for Change
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Band
Band 3
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Salary
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£25760.00 to £27476.00 Yearly
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Contract
Permanent
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Working pattern
Part-Time
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Reference number
348-IOW-11764
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Job locations
St. Mary's Hospital (IOW)
Parkhurst Road
Newport
Isle of Wight
PO30 5TG
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Attachments
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Job Description
BSA B3 Jan 25 - amended.pdf – 743KB Opens in a new window
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Additional document 1
EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window
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Additional document 2
IOW_v1_compressed.pdf – 461KB Opens in a new window
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