Office assistant Work, Jobs in Johnstonebridge, Dgy (with Salaries)

Receptionist
RAD Hotel Group —Dumfries
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- Organisational skills
- Front desk
- Employee discount
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Moore Lee Ltd —Gretna
- £25,500.00 - £36,096.42 a year
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- Organisational skills
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Receptionist

RAD Hotel Group -
Dumfries

Quick apply

Job details

Part-time
£11.05 - £12.91 an hour
4 days ago

Benefits

Employee discount

Qualifications

Guest check-in and check-out
Driving Licence
Guest relations
Inbound customer enquiry call handling
Internal department liaison
Organisational skills
Front desk
Guest services telephone call handling
Communication skills
Hotel front office operations

Full job description

Job Ref: RAD1390

Branch: Hetland Hall Hotel

Location: Hetland Hall Hotel, Dumfries

Salary/Benefits: £11.05 - £12.91 Plus Tips and Benefits

Contract type: Permanent

Hours: Part Time

Posted date: 26/08/2026

Closing date: 26/09/2026

Receptionist

Hetland Hall Hotel

Part Time

We are looking for a Receptionist to join the team at Hetland Hall Hotel. As the first point of contact for our guests, you will play an important role in creating a warm and welcoming experience from the moment they arrive. You will be responsible for checking guests in and out, using our booking system effectively, answering guest queries, handling telephone enquiries and identifying opportunities to up-sell our services.

Part of the award-winning, family-owned RAD Hotel Group, Hetland Hall Hotel is a beautiful country house hotel set within extensive grounds. We pride ourselves on delivering exceptional guest experiences through our dedicated team and commitment to high standards. We are seeking an enthusiastic and reliable individual to join our reception team and contribute to the continued success of the hotel.

What You'll Be Doing?

Greeting and assisting guests at reception, ensuring a warm and welcoming atmosphere.
Answering calls and responding to enquiries from prospective customers and guests, taking messages where required.
Managing the hotel booking system, including checking guests in and out and processing payments.
Assisting guests with requests and providing excellent customer service throughout their stay.
Identifying opportunities to up-sell rooms, services and facilities.
Working closely with other departments and management to ensure smooth day-to-day operations and a seamless guest experience.
Maintaining a professional and organised reception area at all times.

What We're Looking For?

Previous customer service or reception experience would be beneficial.
Excellent communication skills, both verbal and written.
Friendly, professional, and well-presented.
Strong I.T. and organisational skills.
Ability to work well under pressure and as part of a team.
A positive attitude with a proactive approach to customer service.
Full UK driving licence preferred.

What We’ll Offer You?

4-weekly tips
Weekly pay
Discounts across all RAD Hotel Group venues and facilities.
Spa and leisure discounts.
Accommodation and event discounts.
Support for further training and development opportunities.
Birthday Incentive.
Length of service awards.

With sweeping views over the Solway Firth and the mountains of the Lake District, you'll never tire of the scenery. Situated just outside Dumfries and 15 minutes from Gretna Green, Hetland Hall is ideal for exploring the undiscovered beauty and history of Dumfries and Galloway or the countless local golf courses.

Quick apply

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Receptionist

Dental Nurse/Receptionist