Site agent Work, Jobs in Keighley, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
11d
Call Centre Agent
Eco Huas Solutions —Bradford
- £100 - £600 a week
- Full-time
- Sales
- Customer service
- No experience needed
- Free parking
Quick apply
3d
Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
4d
Sea Ocean/Air Freight Forwarder Operator with Inside Sales
LGL WORLDWIDE LOGISTICS —Blackburn
- £25,000 - £35,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
8d
Site Agent
Balfour Beatty —Leeds
- Hybrid work
- Annual leave
Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Export Support Coordinaor
Abraham Moon & Sons —Leeds
- Up to £31,500 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Contact Centre Technology & AI Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick apply
6d
Support Worker (Housing and Criminal Justice)
Compass St Johns —Leeds
- £17,655 - £29,434 a year
- Temporary
- Basic maths
- English
- IT
Quick apply
4h
Agent
Story Contracting —Wakefield
- Construction
Fleet Administrator
Zenith —Leeds
- £27,060.80 a year
- IT
- Communication skills
- Free parking
- Annual leave
Multi-Skilled Property Maintenance Technician
ATC Properties Limited —Leeds
- £30,000 - £35,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
6d
EU Cx Manager
Vintage.com —Morley
- Full-time
- Management
- Customer service
- IT
Quick apply
Site Agent
Gallifordtry —Normanton
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Employee assistance programme
- Employee discount
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
10d
Sales Executive - Full Time
Monroe Estate Agents —Leeds
- £26,500 - £27,500 a year
- Full-time
- Sales
- English
- Organisational skills
- Free parking
- Sick pay
Quick apply
Logistics and Operations Manager
Equinox Group —Middleton Park
- £28,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Life insurance
Quick apply
5d
Payments Agent
Lenvi —Leeds
- £26,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Analysis skills
- Free parking
- Annual leave
Quick apply
Residential Conveyancer (Qualified)
Eventus Recruitment Group —Skipton
- From £0.01 a year
- Call to connect
- Hybrid work
- Communication skills
- Free parking
- Flexible schedule
Field Engineer Manager
Vishay Precision Group —Shipley
- Full-time
- Microsoft Powerpoint
- Management
- English
- Free parking
- Annual leave
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
11 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

site agent jobs in keighley, wyk

Customer Resolution Team Leader

Call Centre Agent

Customer Partnership Manager

Sea Ocean/Air Freight Forwarder Operator with Inside Sales

Site Agent

Revenue Protection Officer

Export Support Coordinaor

Contact Centre Technology & AI Manager

Support Worker (Housing and Criminal Justice)

Agent

Fleet Administrator

Multi-Skilled Property Maintenance Technician

EU Cx Manager

Site Agent

Large and Complex Loss Handler

Sales Executive - Full Time

Logistics and Operations Manager

Payments Agent

Residential Conveyancer (Qualified)

Field Engineer Manager

I want to receive the latest job alerts for site agent in keighley, wyk

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