Graduate Operations Administrator
Location: St Boswells
Reporting to: Sales & Operations Director
Just finished your degree and looking for a role where you can actually use your brain, stay organised, and make a real impact — without needing to be the loudest person in the building? Perfect. You might be exactly who we’re looking for. We are in a remote location, so you must be able to get here!
Astral Hygiene is recruiting a Graduate Operations Administrator to join our friendly, hard‑working operations team. This role is ideal for someone who enjoys structure, accuracy, and meaningful one‑to‑one communication. If you prefer calm competence over high‑octane extroversion, you’ll fit right in.
To help us understand your working style, personality assessments will be part of the recruitment process.
What You’ll Be Doing
- Building customer relationships with professionalism and warmth
- Creating accurate sales orders and preparing invoices
- Managing existing accounts and suggesting helpful additional products
- Handling telephone orders with calm efficiency
- Working closely with our warehouse team to ensure orders are fulfilled correctly
- Supporting the sales team with reports, figures and CRM updates
- Proactively contacting customers to strengthen relationships
- Monitoring customer activity and reaching out when contact has lapsed
- Blogging and Updating Social Media
Who We’re Looking For
A graduate who is:
- Calm, organised and quietly confident
- Happy working in a busy environment without needing constant social buzz
- Comfortable speaking to customers one‑to‑one
- Proud of producing accurate, high‑quality work
- Keen to learn systems, processes and software
- Interested in developing a career in operations, customer service or business administration
- Someone who can work alone, and is comfortable lone working at times.
Skills You’ll Bring
- Excellent customer service delivered with consistency
- Strong organisation and time‑management
- Exceptional attention to detail
- Ability to work under pressure
- Confidence with Microsoft Office
- Willingness to learn CRM and accounting systems
- Interpersonal skills without needing to be the centre of attention
Working Hours & Benefits
- Full‑time, Monday–Friday, 9am–5pm (35 hours per week)
- 1‑hour lunch break (or two 30 minutes)
- 28 days annual leave
- Company pension with Scottish Widows (3% employer contribution)
Why This Role Is Great for Graduates
- You’ll gain hands‑on experience across operations, customer service, logistics and sales support
- You’ll learn real business systems (CRM, accounting software, stock management)
- You’ll work closely with senior leaders and a supportive team
- You’ll develop transferable skills that open doors to operations, HR, sales support, logistics, and management
- You’ll be part of a friendly, steady team that values accuracy, reliability and kindness
If you’re a graduate who enjoys structure, clarity and helping people — and you’d rather be quietly brilliant than loudly chaotic — we’d love to hear from you.
Pay: £13.00 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Ability to commute/relocate:
- Melrose TD6 0HH: reliably commute or plan to relocate before starting work (required)
Education:
Language:
Licence/Certification:
- Full UK Driving Licence with access to own vehicle (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
