Café Manager – Empowering Lives in Cambridgeshire
Location: Waterbeach
Salary: £30,000 (35 hours per week)
Hours: flexible according to the opening hours of the café, which is currently 7am-3pm Monday–Friday, but with plans to extend these hours to longer days and weekends in the future.
Contract: Permanent
Closing date: Ongoing - we encourage you to apply as early as possible as we reserve the right to close this vacancy if we receive sufficient applications.
Why Work For Us?
Join an award-winning organization dedicated to excellence. In 2025, we were proudly recognized as a Top 10 Best Charity to Work For in the UK and a Top 50 Best Large Company to Work For in the UK, holding an Outstanding rating by Best Companies and a 4.1 employer rating on Indeed.
Benefits:
- Financial Flexibility: Excellent rates of pay and HasteePay, giving you access to your wages as you earn them.
- Work-Life Balance: 30 days holiday (including bank holidays) and flexible rotas.
- Professional Development: Full comprehensive training and access to industry-recognized formal qualifications.
- Recognition: Monthly Employee of the Month awards and an annual employee awards evening.
- Wellbeing: Access to an Employee Assistance Programme (EAP) for you and your family, plus a cycle-to-work scheme.
- Perks: £200 staff referral scheme, company pension, and access to various employee discounts.
The Role
- Are you able to evidence your enthusiasm for supporting people with a learning disability?
- Do you have experience working in a similar role in a café, coffee shop or hospitality venue?
- Do you have management experience?
We are looking for someone who will be responsible for ensuring the smooth running of the café. This includes managing a team of staff, supporting and motivating the team and role modelling high standards of service across the café. You will be supporting co-workers in meeting their learning goals.
Main duties:
- being responsible for managing a team of staff, leading and motivating the team to deliver outstanding customer service,
- leading on daily operations, including staff rotas, opening/closing procedures, and delegating tasks,
- helping with recruitment, and training of new co-workers,
- overseeing coffee and food preparation to maintain high quality standards,
- handling customer feedback and resolving issues professionally when required,
- being responsible for stock management, ordering, and weekly stock takes,
- supporting sales growth through upselling, waste management, and operational efficiency,
- complying with food Hygiene regulator including inspections,
- complying with registered premised licence, and
- managing cash limits and banking – finance returns.
Requirements:
- have previous experience of promoting work and independence skills with people with a learning disability or Autism,
- have previous experience in a similar role in a café, coffee shop, or hospitality venue,
- be a hands-on leader who enjoys supporting and developing co workers,
- be organised, reliable, and confident in assisting with operations and stock,
- have a passion for delivering exceptional customer service experience,
- be flexible and proactive, with the ability to adapt in a growing business, and
- hold a Level 3 qualification in Food Hygiene and Safety for Catering.
About Us
The Edmund Trust & Eddie’s has been proudly supporting people across the East of England with learning & physical disabilities, autism and complex needs for over seventy years. We work to provide lifelong opportunities and create positive lifestyles for people to be equal and active members of the community.
We provide person-centred support, allowing individuals to choose how they want to live their lives, enabling them to reach their full potential. We encourage people to achieve their aspirations with outcome focused support. Working alongside our values of Commitment, Collaboration and Positive Interactions.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Employee assistance programme
- Free parking
- On-site parking
Application question(s):
- Are you able to evidence your enthusiasm for supporting people with a learning disability?
Work Location: In person
