Front of house assistant Work, Jobs in Kidderminster, Wor (with Salaries)

Guest Relations Assistant
West Midland Safari Park —Bewdley
- Full-time
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
Hotel Receptionist
AC Hotel by Marriott Birmingham NEC and Airport —Birmingham
- Up to £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
2d
Cheff, Grill assistant, front of house. Drinks tender.
Durks —Acocks Green
- £0.11 - £0.16 a month
- Temporary
- Serving
- Hospitality
- Bar
- Store discount
- Employee discount
Quick apply
2d
Hotel Receptionist
The Townhouse —Sutton Coldfield
- £10.00 - £12.21 an hour
- Full-time
- Bilingual
- Hospitality
- Hotel
- Free parking
- Employee discount
Quick apply
1d
Receptionist
Genting —Wolverhampton
- £26,622 a year
- Weekend availability
- Customer service
- Front desk
- IT
- Employee assistance programme
Quick apply
12d
Receptionist
Genting Casinos —Wolverhampton
- £26,622 a year
- Weekend availability
- Customer service
- Front desk
- IT
- Employee assistance programme
Quick apply
12d
Volunteer Café Assistant/ Front of House – Styx Play Gallery Café
Stryx Play Gallery Cafe —Birmingham
- Hospitality
- Customer service
- English
Quick apply
20h
Bar Assistant
Park Holidays UK —Worcester
- £12.71 an hour
- Part-time
- Bar
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Food & Beverage Assistant
Mercure Telford Centre Hotel —Telford
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Guest Services Assistant - Zero Hours
The Belfry Hotel & Resort —Sutton Coldfield
- £12.71 - £13.17 an hour
- Weekend availability
- Maintenance
- Hotel
- Hotel experience
- Free parking
- Health & wellbeing programme
Quick apply
12d
Customer Service Receptionist
iFLY Indoor Skydiving —Birmingham
- £24,022 - £25,822 a year
- 12 hour shift
- Store discount
- Employee discount
Bar & Events Assistant - Casual
Birmingham City University —Birmingham
- £13.65 an hour
- Part-time
- Hybrid work
- Bar
- University
12d
Barista/Café Assistant
EVOKE —Wolverhampton
- Up to £12.21 an hour
- Part-time
- Serving
- Hospitality
- In-person
- Free parking
- Employee discount
Quick apply
10d
Receptionist
Voco St. Johns —Solihull
- £12.71 an hour
- Full-time
- Sales
- Customer service
- Driving
- Free parking
- Employee discount
Quick apply
2d
Guest Services Assistant - Zero Hours
The Belfry —Sutton Coldfield
- £12.71 - £13.17 an hour
- Part-time
- Maintenance
- Hotel
- Hotel experience
- Free parking
- Health & wellbeing programme
Quick apply
Casual - Receptionist
HandPickedHotels —Worcester
- £13.50 an hour
- Microsoft Office
- Hotel
- Computer skills
- Free parking
Receptionist
Valor Hospitality —Birmingham
- £26,436.80 a year
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
11d
Bar Assistant
Lych Gate Tavern —Wolverhampton
- £13 - £15 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Flexitime
- Employee discount
Quick apply
Bar & Event Assistant Hours: Part time (12 hours per week, flexible)
Birmingham City University —Birmingham
- £26,266 - £28,995 a year
- Part-time
- Hybrid work
- Bar
- University
12d
Food & Beverage Assistant (Casual)
Leonardo Royal Hotel Birmingham —Birmingham
- Bar
- Hotel
- Restaurant
- Referral programme
Quick apply
3d

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Guest Relations Assistant

West Midland Safari Park -
Bewdley

Quick apply

Job details

Full-time

Benefits

Employee discount

Qualifications

Hospitality
Customer service
English
Complaint handling
Time management

Full job description

Guest Relations - Assistant
Location: West Midlands Safari Park
Hours: 37.5 hours per week, 5 days out of 7.
Duration: Permanent
About the Role
As a Guest Relations Assistant, you will be at the heart of our mission to provide unforgettable experiences for all our guests. This is a key customer service role, focused on ensuring every post visit interaction is handled with care, empathy, and professionalism. Your primary responsibility will be to manage guest feedback received across various platforms – from emails and telephone calls to social media comments and review sites. You’ll take the lead in investigating and responding to guest complaints and queries, ensuring timely and thoughtful resolutions that reflect our values. In addition to managing individual cases, you'll play a crucial role in collecting and analysing feedback and guest sentiment to identify key themes and trends. These insights will help inform continuous improvement across the park, supporting our commitment to raising standards and enhancing guest satisfaction at every level.
About You
You’re a confident and experienced customer service professional, ideally with a background in hospitality, leisure, or tourism. You understand that every guest interaction—whether by phone or in writing—shapes how our brand is perceived. You’ll be skilled in handling sensitive complaints with diplomacy and care, and able to craft clear, compassionate, and brand-aligned responses across various communication channels so strong written English and an excellent telephone manner are essential. You will also have a keen eye for detail and the ability to interpret guest feedback and analytics to identify improvement opportunities. With excellent organisation and time management, you’ll be able to balance reactive communications with proactive service enhancements.
You may have experience supporting and leading other customer service roles, or be ready to take on a new opportunity.
Ready to make a difference in every guest journey?
Apply now and help shape memorable experiences at West Midland Safari Park.
Benefits
As well as benefiting from working in a unique and beautiful setting, you’ll also receive a range of additional perks to employment including:

WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park also Water World Stoke On Trent
20% Discount in our retail and catering outlets and off park special events.
24 Hour access to an online doctor and access to online prescriptions.
Counselling access.
Online retailer discount portal.

What we are
West Midlands Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well beautiful walking trails, allowing guests to experience up close encounters with hundreds of exotic animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.
In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffe, rhino and red panda, or sleep just a ‘whisker’ away from lions, tigers and cheetahs.
In addition, the park is home to three incredible venues – Spring Grove House, Treetops Pavillion and Cellarz, which play host to weddings, corporate events and social celebrations.

What we do
Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime.
Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond.
Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences.
Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.

Quick apply

Refine Your Search

front of house assistant jobs in kidderminster, wor

Guest Relations Assistant

Hotel Receptionist

Cheff, Grill assistant, front of house. Drinks tender.

Hotel Receptionist

Receptionist

Receptionist

Volunteer Café Assistant/ Front of House – Styx Play Gallery Café

Bar Assistant

Food & Beverage Assistant

Guest Services Assistant - Zero Hours

Customer Service Receptionist

Bar & Events Assistant - Casual

Barista/Café Assistant

Receptionist

Guest Services Assistant - Zero Hours

Casual - Receptionist

Receptionist

Bar Assistant

Bar & Event Assistant Hours: Part time (12 hours per week, flexible)

Food & Beverage Assistant (Casual)

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