Customer experience manager Work, Jobs in Kilmacolm, Ivc (with Salaries)

Field Operations Manager
Resolvecall —Paisley
- £41,500 a year
- Full-time
- Management
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience and Insight Manager
Scottish Power —Glasgow
- £55,200 - £69,000 a year
- Customer service
- Annual leave
- Employee discount
Community Manager
SPECTRUM PROPERTIES (SCOTLAND) LTD —Glasgow
- £32,000 - £35,000 a year
- Full-time
- Marketing
- Social media management
- Master's degree
- Gym membership
Quick apply
13d
Office Supervisor
apetito —Port Glasgow
- £14.94 an hour
- Full-time
- Sales
- English
- IT
- Employee discount
Client Services Manager
Kew Demand Business Services —Glasgow
- £3,200 - £3,800 a month
- Full-time
- Marketing
- English
- Microsoft Office
- Free parking
Quick apply
5d
Service Delivery Manager
NHS Scotland —Balloch
- £43,231 - £52,679 a year
- Weekend availability
- Hybrid work
- Project management
- Continuous improvement
- IT
2d
Deputy Manager
Aldi —Dumbarton
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
Luxury Customer Activation Manager
Edrington —Glasgow
- £34,000 - £42,000 a year
- Hybrid work
- Analysis skills
- Project management
- Communication skills
- Store discount
- Employee discount
5d
Clerical Assistant (Term Time Full Time) (Permanent)
Renfrewshire Council —Houston
- £22,264 - £23,973 a year
- Microsoft Outlook
- Customer service
- Microsoft Office
9d
Outbound Sales Advisor
Betr Outsourcing —Glasgow
- £24,784 - £53,000 a year
- Full-time
- English
- In-person
- Communication skills
- Referral programme
Quick apply
12d
Senior Events Account Manager (International)
Premiership Experience —Glasgow
- £34,000 - £38,000 a year
- Full-time
- CRM software
- Sales
- Project management
Quick apply
9d
Experienced Retail Staff
Keystore more —Paisley
- £25,000 - £30,000 a year
- Part-time
- Hospitality
- Management
- Customer service
Quick apply
Stock Controller
Spearhead —Kilmarnock
- £30,000 a year
- Full-time
- ERP systems
- Analysis skills
- Driving
- Free parking
- Employee discount
Quick apply
Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Sales
- Travel
- Organisational skills
- Employee discount
Quick apply
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
12d
Helpdesk Coordinator
OCS Group —Glasgow
- Overtime
- Customer service
- Microsoft Office
Quick apply
Operations Manager
EMR Group —Kilmarnock
- Full-time
- Project management
- IT
- Annual leave
Quick apply
Customer Relations Agent (Temp)
Loganair Limited —Paisley
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Delivery Driver - Port Glasgow Extra
Tesco UK —Port Glasgow
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
5d
Customer Support Associate (Later Stage Mortgages)
Nationwide Building Society —Glasgow
- From £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills

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customer experience manager jobs near kilmacolm, ivc

Field Operations Manager

Resolvecall -
Paisley

Quick apply

Job details

Full-time
£41,500 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Management
Performance management
Continuous improvement
Financial services
Leadership
Communication skills

Full job description

SALARY:

Annual: £41,500

SHIFTS: 37.5 hours per week. 5 x 7.5 -hour shifts (Mon-Fri) shift 08:30 until 17:00.

LOCATION: Office based in Paisley. (PA1)

ROLE: At Resolvecall, we deliver customer engagement and resolution services through a nationwide field operation. Field Operations Team plays a central role in ensuring our field teams perform effectively, operate compliantly, and deliver consistent outcomes for our clients. As a Field Operations Manager you will be responsible for leading the day-to-day performance, quality, and compliance of our field operation through the management of Performance Team Leaders, Audit & Training Officers, and support functions. You will ensure that operational processes are executed consistently, control frameworks are effective, and performance standards are achieved across all areas.

The role requires strong leadership, structured oversight, and the ability to identify and implement improvements across a complex, fast-paced operation. You will act as the key link between frontline delivery and senior leadership, ensuring clear accountability, effective communication, and alignment with business objectives.

If you are an experienced operational leader with a strong background in performance management, compliance, and team development, this role offers the opportunity to take ownership of a critical function within a leading organisation.

BENEFITS:

Gold standard Investors in people company

35 days annual leave (including your birthday)

Private healthcare cover

Company pension plan

Platinum access to Employee Discount site

Employee Assistance Programmes

___________________________________________________________________________________________

MINIMUM REQUIREMENTS?

Success in this role requires strong operational leadership capability, with the ability to manage managers, drive performance, and maintain effective control frameworks within a regulated environment.

Proven experience managing multiple teams or managers within an operational environment
Strong experience in performance management and delivering measurable improvements
Experience working within a regulated or compliance-driven environment
Ability to implement and oversee governance and control frameworks
Strong stakeholder management and communication skills
Ability to analyse performance data and drive continuous improvement
Organised, structured, and able to manage competing priorities You should also embody our core values:
Reliable – Professional, credible, and accountable
Responsive – Adaptable and able to manage change effectively
Resolute – Proactive, driven, and focused on delivery
Reasonable – Balanced, fair, and customer-focused Experience within the financial services, credit management, utilities, or field operations environment is desirable but not essential.

___________________________________________________________________________________________

Advisory note: Pre-employment checks will be conducted after interview stage. Resolvecall are an equal opportunities employer. As an FCA regulated company - we will conduct credit, anti-money laundering, and criminal record checks. All candidates must supply 5 years employment reference checks as part of our pre-employment screening process. Please note that candidate details will be kept on file for 6 months to allow for consideration for future vacancies.

Job Type: Full-time

Pay: £41,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in kilmacolm, ivc

Field Operations Manager

Customer Experience and Insight Manager

Community Manager

Office Supervisor

Client Services Manager

Service Delivery Manager

Deputy Manager

Luxury Customer Activation Manager

Clerical Assistant (Term Time Full Time) (Permanent)

Outbound Sales Advisor

Senior Events Account Manager (International)

Experienced Retail Staff

Stock Controller

Learning & Development Manager

Financial Investigator

Helpdesk Coordinator

Operations Manager

Customer Relations Agent (Temp)

Customer Delivery Driver - Port Glasgow Extra

Customer Support Associate (Later Stage Mortgages)

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