Head of operations Work, Jobs in Kilverstone, Nfk (with Salaries)

Customer Experience Manager
Natures Menu —Snetterton
- £60,000 - £70,000 a year
- Full-time
- Microsoft Word
- Customer service
- In-person
- Store discount
- Work from home
Quick apply
2d
Operations Manager
Alfred G Pearce —King's Lynn
- £55,000 - £65,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
6d
Global Head of Marketing
Treatt —Bury St. Edmunds
- Full-time
- Hybrid work
- Marketing
- No degree
- Leadership
HMP Highpoint - HOFC - Reducing Reoffending (Non-Operational)
Ministry of Justice —Newmarket
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
2d
Logistics Business Intelligence Lead
Deanta UK Ltd —Ely
- From £40,000 a year
- Full-time
- ERP systems
- Warehouse experience
- In-person
- Free parking
- Annual leave
Quick apply
13d
Operations Manager
The Hotel Folk —Lavenham
- £40,000 a year
- Full-time
- Hospitality
- Hotel
- Restaurant experience
- Annual leave
- Employee assistance programme
Online Manager
ASDA —Bury St. Edmunds
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Project Administrator
Exheat —Watton
- £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Sick pay
Quick apply
Workshop Team Leader
Norfolk Constabulary —Wymondham
- £41,487 - £47,046 a year
- Weekend availability
- Organisational skills
- In-person
- Automotive diagnostics
Quick apply
Engineering Shift Team Leader
2 Sisters Food Group —Thetford
- Full-time
- Maintenance
- Bakery
- Leadership
- Employee assistance programme
- Employee discount
Head of Dementia Care
Castlemeadow Care —Long Stratton
- £33,176 a year
- Weekend availability
- Supervising experience
- Organisational skills
- In-person
- Free parking
- Paid training
Quick apply
Transport Manager
Unisurge International Ltd —Newmarket
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Free parking
- Profit sharing
Quick apply
6d
Facilities and Maintenance Coordinator
Kalsec —Mildenhall
- Maintenance
- Travel
- Mechanical knowledge
Quick apply
HMP Highpoint - Drug Strategy Lead
Ministry of Justice —Bury St. Edmunds
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Project management
- Annual leave
9d
Transport & Operations Co-ordinator
Pre-Pour Reinforcements Ltd —Woolpit
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Strategy & Planning Officer
Central East Integrated Care Board —Ely
- £39,959 - £48,117 a year
- Full-time
4d
Customs and Trade Compliance Executive
Cambridge Commodities Ltd —Ely
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Yard Operative Norfolk
Conquip —Thetford
- £31,000 - £33,000 a year
- Full-time
- Forklift
Quick apply
Finance Administrator
Pest Control Partnership (UK) Ltd —Sudbury
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
Head of Tax
Lotus UK Manufacturing —Norwich
- Hybrid work
- Analysis skills
- Accounting
- IT
- Employee discount

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head of operations jobs near kilverstone, nfk

Customer Experience Manager

Natures Menu -
Snetterton

Quick apply

Job details

Permanent | Full-time
£60,000 - £70,000 a year
2 days ago

Benefits

Casual dress
Store discount
Cycle to work scheme
Company pension
Work from home
Employee discount
On-site parking

Qualifications

Microsoft Word
Customer service
Supply chain
Logistics
Business

Full job description

About us

At Natures Menu we believe the bond between pet and owner isn’t for a moment; it’s for a lifetime. From that first excited tail wag to the gentle steps of old age, our pets nourish us along the way, every day. Brightening our mood, getting us outside and just…being there. We believe dogs and cats deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we pioneered raw feeding 45 years ago and have now expanded across different ranges to make sure all pet parents have more natural alternatives to traditional pet food. We want to make food that tastes good and does good for the pets we serve. Lovingly crafted in our local Norfolk factory, you can be sure you are joining a sustainable company who care about our people, the products we create and our impact on the environment. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

Your Role

This is not just a management role; it is a direct pathway to our UK Senior Leadership Team (SLT).

Initially, you will step in as our Customer Experience Manager, taking immediate ownership of our UK Customer Service department as we transition the reporting line directly to the UK business. Your primary mission for the first 9–12 months will be to run a high-performing, digitised B2B/D2C Customer Service and Order-to-Cash (OTC) operation.

Simultaneously, you will work hand-in-hand with our current Head of Logistics & Customer Operations. Through structured shadowing, hands-on involvement in strategic logistics projects, and deep exposure to our supply chain network, you will prepare to fully succeed them upon their retirement in 2027. At that milestone, you will formally step into the Head of Logistics & Customer Operations role and join the UK SLT.

What You Will Do

· Lead the Day-to-Day: Take full ownership of the UK Customer Service department, managing, coaching, and developing team leaders and frontline agents.

· Master the OTC Cycle: Supervise and optimise the end-to-end Order-to-Cash (OTC) flow—from order entry to cash collection—ensuring tight SLA adherence and strong financial governance (DSO targets).

· Drive Digitalisation: Maintain and leverage SAP and Salesforce, align processes with global standards, and proactively train and monitor our AI customer service agents to boost efficiency.

· Commercial Support: Drive a proactive sales mindset in the team, supporting telesales campaigns, cross-selling/upselling, and onboarding new distribution channels.

· Cross-Functional Collaboration: Partner with Sales, Supply Chain, IT, and Finance Control to resolve systemic issues and minimize service incidents.

· Strategic Shadowing: Work closely with the retiring Head of Logistics & Customer Operations to absorb the complexities of our UK in-house distribution, and third-party logistics (3PL) partners.

· Logistics Project Delivery: Take an active, hands-on role in key logistics and supply chain projects to build deep operational knowledge ahead of the transition.

· SLT Integration: Gradually build relationships with the UK Senior Leadership Team (SLT), aligning customer service and logistics strategies with the broader business objectives.

What We Are Looking For

The Ideal Profile: A dynamic, ambitious operational leader who has successfully managed both in-house logistics and B2B and D2C Customer Service/OTC operations, but is ready to expand their scope into end-to-end logistics and senior leadership.

Systems & Digital Savvy: Highly proficient in SAP. Experience with digital transformation, automation, or managing AI integrations is highly valued.

Strategic Growth Mindset: The ability to pivot seamlessly from daily tactical firefighting to long-term strategic planning.

People & Change Leadership: Outstanding emotional intelligence, with a track record of coaching teams through organisational change.

Industry Experience: Experience in FMCG, frozen goods logistics, or food manufacturing is a significant advantage.

Qualifications: Degree in Business Administration, Supply Chain, Logistics, or a related field is advantageous.

Right to Work: Must possess the legal right to work in the UK.

What This Opportunity Offers You

· A Guaranteed Career Pathway: A clear, transparent roadmap from Manager to Head of Department/SLT member within 12 months.

· Structured Mentorship: The rare opportunity to undergo a highly structured, 9-to-12-month handover with an experienced industry veteran.

· High Visibility: Immediate exposure to executive decision-making and the opportunity to shape the future of our UK customer and logistics operations.

Location: Based at our site in Snetterton, Norfolk - Hybrid

(3 days per week in the office)

Pay: £60,000.00-£70,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
On-site parking
Store discount
Work from home

Application question(s):

Do you have the Right to Work in the UK?

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in kilverstone, nfk

Customer Experience Manager

Operations Manager

Global Head of Marketing

HMP Highpoint - HOFC - Reducing Reoffending (Non-Operational)

Logistics Business Intelligence Lead

Operations Manager

Online Manager

Project Administrator

Workshop Team Leader

Engineering Shift Team Leader

Head of Dementia Care

Transport Manager

Facilities and Maintenance Coordinator

HMP Highpoint - Drug Strategy Lead

Transport & Operations Co-ordinator

Strategy & Planning Officer

Customs and Trade Compliance Executive

Yard Operative Norfolk

Finance Administrator

Head of Tax

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