Customer success manager Work, Jobs in Kimpton (with Salaries)

Trading Manager (Retentions)
Currys —London
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee discount
3d
Customer Success Manager
Total IT Technology Solutions Ltd —Bedford
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
3d
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Customer Service & Sales Advisor
Stellantis &You —Hatfield
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Creator Success Manager, ShopYourLikes
Connexity | Skimlinks, a Taboola company —London
- Full-time
- Hybrid work
- CRM software
- Travel
- Annual leave
- Work from home
Quick apply
Regional Sales Manager
OrderYOYO —London
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
Customer Success Manager
Eurobase —London
- Full-time
- CRM software
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Senior Account Manager
Eckoh —Hemel Hempstead
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
Manager, Customer Success International
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
Customer Success Manager
Telus Health —London
Customer Success Manager
Centellic —London
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Organisational skills
- Employee assistance programme
- Gym membership
Quick apply
9d
Customer Success Manager
Relativity —London
- Full-time
Customer Success Manager (EMEA)
BitGo —London
- Project management
- Financial services
- Leadership
Quick apply
3d
Account Manager
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
DigitalGenius —London
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- APIs
- Annual leave
- Gym membership
Quick apply
Business Development Manager
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Sales
- Communication skills
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
10d
Customer Success Manager
Enfuce —London
- Organisational skills
- Communication skills
- Banking
- Annual leave
1d

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customer success manager jobs near kimpton

Trading Manager (Retentions)

Currys -
London

Apply Now

Job details

Permanent | Full-time
3 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Microsoft Excel
Microsoft Office
Telecommunication

Full job description

Vacancy ID: 48749

Trading Manager (Retentions)

Currys London Campus at Waterloo
Permanent
Full Time
Grade 4

We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.5 million Pay Monthly customers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.

iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer. So, while iD Mobile has only been going for a few years, we’re part of a much bigger family.

Within iD Mobile's commercial trading team, this role is responsible for driving handset upgrade performance across the retained customer base. You'll use data and customer insight to develop propositions, shape investment decisions, and manage a calendar of upgrade and retention activity that grows ARPU, increases handset attachment, and reduces churn. The role requires strong commercial and analytical capability, with the ability to work across GTM, CRM, channel, and manufacturer teams to land coordinated execution.

Key Responsibilities:

Own the plan to deliver volume, margin, churn, and tenure targets across upgrade and retention activity across all touchpoints and channels
Develop upgrade pricing strategy and proposition, balancing customer appeal with margin delivery across contract duration and MRC tiers
Build and maintain strong manufacturer relationships, acting as a key commercial contact for handset-related planning, GTM execution, and NPI performance reviews
Collaborate with CRM and channel teams to define target segments and execute a structured test-and-learn roadmap
Analyse end-to-end performance of retention and upgrade activity — conversion, margin, tenure impact — and translate findings into clear next steps and learnings
Drive growth in device up-sell, identifying the right customer segments, propositions, and triggers to influence customer decisions
Provide insight-led input into proposition development, longer-term channel strategy, and investment prioritisation across customer segments
Support and develop the handset retention analyst, helping build analytical capability and a culture of evidence-based decision making
Generate insights, understand customer behaviours and create recommendations for reducing churn & driving value from our customer base
Improve the quality of data sets & forecasts to ensure the best retention decisions

Required Skills & Experience:

Strong commercial acumen with demonstrable experience in measuring and driving ROI
Highly numerate and analytical, comfortable building and interrogating data models and forecasts
Experience in mobile, telecoms, or a similarly fast-paced consumer business preferred
Proven ability to build cross-functional relationships and influence
Proficient in Microsoft Office, particularly Excel; experience with BI or data tools an advantage
Self-motivated, proactive, and able to manage competing priorities in a dynamic environment
Ownership mindset — takes accountability for outcomes, not just activity
Collaborative — works openly across teams and brings people with them
Curious and analytical — always asking what the data says and what it means
Decisive under ambiguity — comfortable making recommendations with imperfect information

Why join us:

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
Private Medical Insurance
Life Assurance
Fantastic colleague discounts on Tech with Currys and iD Mobile
Hybrid working (with an expectation to meet in person 2-4 times per month)

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we’ll do our best to help.

Apply Now

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customer success manager jobs in kimpton

Trading Manager (Retentions)

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Service & Sales Advisor

Customer Success Manager

Creator Success Manager, ShopYourLikes

Regional Sales Manager

Customer Success Manager

Senior Customer Success Manager - UK

Senior Account Manager

Manager, Customer Success International

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager (EMEA)

Account Manager

Customer Success Manager

Business Development Manager

Customer Success Manager

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