Client services Work, Jobs in Kingswinford, Sts (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Copywriter
JE Consulting —Sutton Coldfield
- £27,000 a year
- Full-time
- Hybrid work
Quick apply
Insurance Account Handler
Gallagher —Brierley Hill
- Up to £36,000 a year
- Full-time
- Communication skills
- Free parking
- Life insurance
Quick apply
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
Sales & Events Co-ordinator
The Mount Country Manor Hotel & Golf —Wolverhampton
- £27,000 - £28,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
Quick apply
Office Administrator
Lewis Arborcare Ltd —Bridgnorth
- £28,260 - £32,240 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Post Completion Assistant
Davisons Law —Wolverhampton
- Full-time
- Microsoft Word
- English
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
2d
Admin Assistant
UKDA Facilities Ltd —Dudley
- From £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Referrals Assistant
MYSHON —Dudley
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Life insurance
- Referral programme
Quick apply
4d
Field Interviewer - Wolverhampton
the National Centre for Social Research —Wolverhampton
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Gym membership
Recreational Assistant
Edu-Lettings UK Ltd —Wolverhampton
- Up to £12.71 an hour
- Part-time
- Customer service
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
13h
Employment Specialist (Individual Placement and Support)
Change Grow Live —Stourbridge
- £30,268.05 - £32,802.41 a year
- Project management
- Team management
- No degree
- Annual leave
- Employee discount
Trainee Solicitor/Solicitor
Hutsby Mees Solicitors —Stafford
- £25,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Bachelor's degree
Quick apply
8d
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Project Coordinator
Allvalves Online Limited —Pershore
- £24,420 - £28,000 a year
- Full-time
- Customer service
- ERP systems
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Aftercare Technician (Plants)
I Want Plants Ltd —Birmingham
- From £26,500 a year
- Full-time
- Customer service
- Maintenance
- Travel
Quick apply
Talking Therapies Triage Practitioner
Cognitive Wellness CIC —Birmingham
- £24,500 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Psychology
- Organisational skills
Quick apply
10d
Face-to-Face Interpreter – Wolverhampton
WORD360 Language Services —Monmore Green
- English
- Travel
- Communication skills
- Flexible schedule
Sales Executive
WeBuyAnyCar —Oldbury
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply

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client services jobs near kingswinford, sts

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client services jobs in kingswinford, sts

Customer Relationship Manager

Copywriter

Insurance Account Handler

Intelligence Analyst

Sales & Events Co-ordinator

Office Administrator

Post Completion Assistant

Admin Assistant

Referrals Assistant

Field Interviewer - Wolverhampton

Bookings Coordinator

Recreational Assistant

Employment Specialist (Individual Placement and Support)

Trainee Solicitor/Solicitor

People Manager

Project Coordinator

Aftercare Technician (Plants)

Talking Therapies Triage Practitioner

Face-to-Face Interpreter – Wolverhampton

Sales Executive

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